Contact Centre | East And North Hertfordshire Nhs Trust

The Contact Centre at East And North Hertfordshire NHS Trust plays a pivotal role in delivering high-quality healthcare services to the community. Established to enhance patient experience, the centre serves as a central point of contact for patients, families, and healthcare professionals.

Our dedicated team is committed to providing timely and accurate information regarding health services, appointments, and general inquiries. We understand the importance of effective communication in healthcare, which is why our staff is trained to handle a variety of queries with empathy and professionalism.

At the Contact Centre, we strive to ensure that every interaction is positive and informative. Our vision is to be a leader in patient engagement, fostering a culture of openness and accessibility. We aim to empower patients by providing them with the information they need to make informed decisions about their health.

We utilize advanced technology to streamline our processes, ensuring that patients can reach us through multiple channels, including phone, email, and online platforms. This multi-channel approach allows us to cater to the diverse needs of our community.

In addition to handling inquiries, the Contact Centre also plays a crucial role in appointment scheduling and management, helping to reduce waiting times and improve overall service delivery. Our team works closely with various departments within the trust to coordinate care effectively.

We are proud to be part of the East And North Hertfordshire NHS Trust, which is dedicated to providing exceptional healthcare services across the region. Our commitment to continuous improvement drives us to seek feedback from patients and stakeholders, ensuring that we adapt and evolve to meet the changing needs of our community.

In summary, the Contact Centre at East And North Hertfordshire NHS Trust is more than just a call centre; it is a vital component of our healthcare system, dedicated to enhancing patient experience and promoting health and well-being in our community.