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- Tasks: Book and arrange travel for corporate clients, ensuring a high-quality service experience.
- Company: Join Amex GBT, where travel inspires positive change and collaboration thrives.
- Benefits: Enjoy flexible work options, health insurance, travel perks, and access to 20,000+ courses.
- Why this job: Be part of a supportive team that values your input and prioritises quality interactions.
- Qualifications: Experience in travel, strong communication skills, and a passion for client service are essential.
- Other info: Flexible shifts available; apply even if you don't meet every requirement!
The predicted salary is between 28800 - 43200 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We\’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you\’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you\’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
What You\’ll Do
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Advise and arrange travel for corporate business customers (both individuals and groups)
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Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
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Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided
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Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
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Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company\’s travel policy
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Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We\’re Looking For
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Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
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Passion for excellence in client service, including proactive anticipation of needs
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Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
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Professional communication (written and verbal)
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Attention to detail
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Act with integrity, and look after personal traveler information
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Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
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Resolving customer issues quickly and independently
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Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
Location
United Kingdom
The Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
What if I don\’t meet every requirement? If you\’re passionate about our mission and believe you\’d be a phenomenal addition to our team, don\’t worry about checking every box; please apply anyway. You may be exactly the person we\’re looking for!
Specialized Travel Consultant (Not Specified) employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialized Travel Consultant (Not Specified)
✨Tip Number 1
Familiarise yourself with the Global Distribution Systems (GDSs) mentioned in the job description, such as Sabre, Apollo, Amadeus, and Galileo. Even if you haven't used them before, showing a willingness to learn and mentioning any relevant experience can set you apart.
✨Tip Number 2
Highlight your customer service skills during any interactions you have with the company. Since this role prioritises quality interactions, demonstrating your ability to anticipate client needs and resolve issues quickly will be crucial.
✨Tip Number 3
Research Amex GBT's values and culture, particularly their commitment to inclusion and collaboration. Be prepared to discuss how your personal values align with theirs, as cultural fit is often just as important as skills.
✨Tip Number 4
Be flexible about working hours, especially since the role may require afternoon shifts and weekends. Expressing your willingness to adapt to the company's needs can demonstrate your commitment and reliability.
We think you need these skills to ace Specialized Travel Consultant (Not Specified)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel, especially business travel. Emphasise your familiarity with Global Distribution Systems (GDSs) like Sabre, Apollo, Amadeus, or Galileo, as well as any customer service achievements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and client service. Mention specific examples of how you've provided outstanding service in previous roles and how you can contribute to the team at Amex GBT.
Showcase Communication Skills: Since effective communication is key for this role, ensure your application reflects your professional written and verbal communication skills. Use clear and concise language, and avoid jargon unless necessary.
Highlight Teamwork and Flexibility: Discuss your ability to work collaboratively in a team environment and your willingness to adapt to different shifts, including afternoons and weekends. This shows that you are a good fit for their 24/7 operation.
How to prepare for a job interview at American Express Global Business Travel
✨Showcase Your Travel Expertise
Make sure to highlight your previous experience in travel, especially business travel. Be prepared to discuss your understanding of fares and ticketing rules, as well as any specific GDS systems you have used.
✨Demonstrate Client Service Passion
Emphasise your commitment to excellent client service. Share examples of how you've proactively anticipated client needs in the past and how you resolved issues quickly and independently.
✨Communicate Effectively
Since communication is key in this role, practice articulating your thoughts clearly and professionally. Be ready to demonstrate your written and verbal communication skills during the interview.
✨Be a Team Player
Highlight your ability to work collaboratively with others. Discuss experiences where you contributed to team goals and how you are open to feedback, which aligns with the company's inclusive culture.
