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For Companies At a Glance
- Tasks: Coordinate schedules, manage service contracts, and keep customers informed daily.
- Company: Join a leading organisation with a strong reputation in service management.
- Benefits: Enjoy hybrid working, generous holiday, life assurance, and health perks.
- Why this job: Be at the heart of operations, gain valuable experience, and enjoy a supportive culture.
- Qualifications: Proven admin experience, strong SAP knowledge, and excellent communication skills required.
- Other info: Potential for contract extension and some European travel for training.
The predicted salary is between 29000 - 32000 £ per year.
Job Description
Service Administrator / Dispatch Coordinator – 6-Month FTC (Watford, Hybrid)
£29,000 – £32,000 per annum | 3 days office / 2 days home | Watford
About the Role
We’re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension).
You’ll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed.
This is a hybrid role offering flexibility, with three days in the office and two from home.
Key Responsibilities
- Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
- Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
- Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
- Order and ship spare parts, including urgent requests.
- Maintain accurate records, data, and reporting in line with company standards.
- Support preventative maintenance planning and ensure compliance with service agreements.
What We’re Looking For
- Proven administration experience, ideally within a service organisation.
- Strong knowledge of SAP; ServiceMax experience is a plus.
- Excellent organisation, time management, and problem-solving skills.
- Strong communication skills with internal teams and external customers.
- Flexible, adaptable, and willing to learn; some European travel for training may be required.
Why You’ll Love This Role
- Competitive salary: £29,000 – £32,000 per year
- Hybrid working: 3 days in office, 2 days from home
- Generous benefits package: 25 days’ holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike-to-work scheme, flexible gym membership
Service Coordinator employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with ServiceMax and SAP, as these are key tools for the role. Consider taking online courses or tutorials to boost your knowledge and demonstrate your commitment to learning.
✨Tip Number 2
Highlight your organisational and time management skills in conversations or interviews. Prepare examples of how you've successfully managed schedules or coordinated tasks in previous roles.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or networking events. Being able to clearly articulate your thoughts will help you stand out when liaising with customers and internal teams.
✨Tip Number 4
Show your flexibility and willingness to learn by being open about your adaptability during discussions. Mention any past experiences where you successfully adjusted to new challenges or environments.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administration experience, particularly in service organisations. Emphasise your skills in scheduling, communication, and any familiarity with SAP or ServiceMax.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and problem-solving skills. Mention specific examples of how you've successfully managed schedules or liaised with customers in previous roles.
Highlight Key Skills: In your application, clearly outline your organisational and time management skills. Provide examples of how you've adapted to changing circumstances or learned new systems quickly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for the Service Coordinator role.
How to prepare for a job interview at Parkside Recruitment
✨Showcase Your Administration Skills
Make sure to highlight your previous administration experience, especially in a service organisation. Be prepared to discuss specific examples of how you've managed schedules, contracts, and invoicing, as these are key responsibilities for the role.
✨Demonstrate Your Knowledge of SAP and ServiceMax
Since strong knowledge of SAP is essential, brush up on your understanding of it before the interview. If you have experience with ServiceMax, be ready to explain how you've used it effectively in past roles.
✨Emphasise Communication Skills
This role requires excellent communication with both internal teams and external customers. Prepare to share examples of how you've successfully liaised with different stakeholders to keep everyone informed and satisfied.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you've had to adapt quickly or resolve issues efficiently, particularly in a service context, and be ready to discuss them.
