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- Tasks: Support customers with vehicle servicing and manage the service department's operations.
- Company: Join Allen Motor Group, a leading KIA dealership in Solihull.
- Benefits: Enjoy 30 days holiday, discounts, life assurance, and gym memberships.
- Why this job: Be part of a supportive team focused on customer satisfaction and career growth.
- Qualifications: Experience in automotive service advising and strong organisational skills required.
- Other info: Flexible working hours with Saturday shifts on a rota basis.
The predicted salary is between 26400 - 31200 £ per year.
Allen Motor Group are currently looking to employ a Senior Aftersales Advisor to join our KIA dealership in Solihull. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have, whilst assisting with running and ensuring the profitable operation of the service department. This is a full-time permanent position, Monday – Friday with Saturday AM’s on a rota (1 in 3) with a basic salary of up to £33,000 and an OTE of £39,000 and will report to the Aftersales Manager.
Why Allen Motor Group?
Benefits
In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- £1,000 refer a friend scheme
- Discounted gym membership
- Full training and support to develop and progress your career with Allen Motor Group
Required Skills And Experience
To be considered for this position you will have strong automotive service advisor experience, ideally from a franchised dealership. We will also be looking for the following skills:
- Excellent organisational and administrative skills
- Great attention to detail
- Experience using computer software systems, ideally Kerridge
- Previous management/supervisor experience would be highly advantageous
Key Responsibilities And Duties
In the role of Senior Service Advisor, you will be expected to assist the Aftersales manager to drive and grow the profitability of the service department, through effective supervision of the service team. Focusing on maintaining customer loyalty by providing outstanding customer satisfaction. Your key duties will include:
- Assisting the aftersales manager in the day to day running of the service department
- Advising customers using the company systems and resource to ensure complete customer satisfaction
- Ensuring quotes and charges are recorded accurately, and invoices and paid inline with AMG guidelines
- Working in collaboration with the sales department, to ensure the cohesive running of the site.
But don\’t just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! – https://youtu.be/YZZ5ddKnMjI
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
To be considered for this opportunity please apply now
Senior Aftersales Advisor – Solihull KIA
Solihull, West Midlands, United Kingdom
B93 8NE
£33,000 – £39,000 OTE
Permanent – Full-time
Posted 3 days ago
Closing date: 31/10/2025
Job reference: DS1372379SolSAASK #J-18808-Ljbffr
Senior Aftersales Advisor - Solihull KIA employer: Essex Ford
Contact Detail:
Essex Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Aftersales Advisor - Solihull KIA
✨Tip Number 1
Familiarise yourself with the KIA brand and its vehicles. Understanding the specifics of KIA's service offerings and customer expectations will help you stand out during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Allen Motor Group. They can provide valuable insights into the company culture and what the hiring managers are looking for in a candidate.
✨Tip Number 3
Prepare to discuss your experience with customer service and how you've handled challenging situations in the past. Highlighting specific examples will demonstrate your capability to maintain customer loyalty.
✨Tip Number 4
Research common software systems used in automotive service departments, particularly Kerridge. Being knowledgeable about these systems can give you an edge and show your readiness for the role.
We think you need these skills to ace Senior Aftersales Advisor - Solihull KIA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your automotive service advisor experience, particularly from franchised dealerships. Emphasise any management or supervisory roles you've held, as well as your organisational and administrative skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer experience skills and how they align with the role of Senior Aftersales Advisor. Mention specific examples of how you've maintained customer satisfaction and contributed to profitability in previous positions.
Highlight Relevant Skills: In your application, clearly outline your experience with computer software systems, especially Kerridge. Detail your attention to detail and how it has positively impacted your previous roles.
Show Enthusiasm for the Company: Research Allen Motor Group and express your enthusiasm for their values and benefits in your application. Mention how you can contribute to their inclusive workplace and the growth of the service department.
How to prepare for a job interview at Essex Ford
✨Showcase Your Customer Service Skills
As a Senior Aftersales Advisor, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your communication skills and problem-solving abilities.
✨Familiarise Yourself with Automotive Software
Since experience with computer software systems like Kerridge is preferred, make sure you brush up on your knowledge of these systems. If you have experience with similar software, be ready to discuss how you used it to improve efficiency or customer satisfaction.
✨Highlight Your Organisational Skills
The role requires strong organisational and administrative skills. Think of specific instances where your attention to detail and organisational abilities led to successful outcomes, whether in managing schedules, handling paperwork, or coordinating with team members.
✨Demonstrate Leadership Experience
If you have previous management or supervisory experience, be prepared to discuss it. Share how you motivated your team, resolved conflicts, or contributed to the overall success of the department, as this will show your capability to assist the Aftersales Manager effectively.
