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- Tasks: Be the friendly face that makes every workplace encounter memorable and personal.
- Company: Join a brand that values exceptional service and workplace experiences.
- Benefits: Enjoy a fun, professional environment with opportunities for growth and teamwork.
- Why this job: Shape amazing workplace experiences while building relationships and helping others succeed.
- Qualifications: Customer service experience, high school or college degree, and strong Microsoft Office skills required.
- Other info: Your positive attitude and organizational skills will shine in this dynamic role.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to the Go-To Lead, as a Workplace Experience Host, you’ll exceed expectations by making every encounter memorable and personal.
Additionally, you will be serving as an ambassador for our brand principles and values, you’ll embody outstanding service in all your interactions.
This role extends beyond mere hospitality; you’re the eyes and ears of assigned floors/buildings at the client’s site, bringing the workplace experience to life.
By offering a holistic perspective of the workday, you contribute to creating an environment where everyone feels valued and engaged.
Join us in shaping exceptional workplace experiences that resonate with our brand ethos., * Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times
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Deal with guest and colleague enquiries promptly and politely
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Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
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Use the existing process and technology, assist in room booking and guest arrivals
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Maintain a clear, presentable, and safe office floor.
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Maintain a strong floor presence and observe quality control issues (i.e. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas
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Provide Technical support in the form of first-line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
As a Go-To Host, your positive ‘can-do’ attitude and exceptional organisational skills set you apart.
Your sociable personality enables you to effortlessly build rapport with colleagues and guests, fostering trusting relationships. You will thrive in a team environment and derive satisfaction from helping others succeed., * Customer services experience in dealing with Blue Chip/ High Touch clients
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High School or College Degree
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Proven track record of providing stellar customer service
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Proven ability to function successfully within a strong team environment
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High Proficiency of Microsoft Office, Excel and Power Point applications, knowledge in property management / Condeco systems a plus
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Excellent telephone skills and verbal communication
Go To Host employer: ISS Facility Services
Contact Detail:
ISS Facility Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Go To Host
✨Tip Number 1
Showcase your customer service experience by sharing specific examples of how you've exceeded client expectations in previous roles. Highlight any interactions with high-profile clients to demonstrate your ability to handle Blue Chip/High Touch situations.
✨Tip Number 2
Emphasize your sociable personality during networking opportunities or interviews. Practice building rapport quickly, as this is crucial for a Go-To Host role where creating a welcoming environment is key.
✨Tip Number 3
Familiarize yourself with the technology and processes mentioned in the job description, such as room booking systems and first-line technical support. Being knowledgeable about these tools will set you apart as a proactive candidate.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you manage multiple tasks effectively. Share strategies you use to maintain a clear and presentable workspace, as this aligns with the responsibilities of the Go-To Host.
We think you need these skills to ace Go To Host
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Go To Host position. Understand the key responsibilities and required skills, such as customer service experience and proficiency in Microsoft Office.
Highlight Relevant Experience: In your application, emphasize any previous roles where you provided exceptional customer service, especially in high-touch environments. Use specific examples that demonstrate your ability to create memorable experiences.
Showcase Your Personality: Since this role requires a sociable personality, make sure to convey your friendly and approachable nature in your cover letter. Share anecdotes that illustrate your positive attitude and ability to build rapport with colleagues and guests.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the Go To Host position. Include relevant technical skills, such as proficiency in Microsoft Office and any experience with property management systems.
How to prepare for a job interview at ISS Facility Services
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples from your past experiences where you exceeded client expectations. Highlight situations where you dealt with high-touch clients and how you ensured their needs were met.
✨Demonstrate Your Team Spirit
This position thrives in a team environment, so emphasize your ability to collaborate effectively. Share stories that illustrate how you've contributed to team success and how you support your colleagues in achieving common goals.
✨Emphasize Your Organizational Skills
As a Go-To Host, you'll need to manage multiple tasks efficiently. Discuss your organizational strategies and tools you use to stay on top of your responsibilities, especially when conducting daily checklists and maintaining workspace quality.
✨Prepare for Technical Questions
Since the role involves providing first-line technical support, brush up on basic troubleshooting techniques. Be ready to discuss your familiarity with Microsoft Office applications and any experience you have with property management systems like Condeco.
