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- Tasks: Handle complaints and member inquiries, ensuring timely and quality responses.
- Company: Join a dedicated team in the Homes and Neighbourhoods department focused on customer satisfaction.
- Benefits: Gain valuable experience in complaint resolution and customer service skills.
- Why this job: Make a real impact by resolving issues and improving community relations.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Opportunity to develop problem-solving skills in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Please note that the part of the JD relating to MEs is not relevant and the role will only be handling complaints.
Primary Job Function
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To be responsible for a caseload of complaints and member’s enquiries for the Homes and Neighbourhoods department under the Corporate Complaints Procedure.
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To regulate the quality of complaints and member’s enquiry responses, ensuring they are responded to comprehensively and within the timeframes set out within corporate procedures.
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To be responsible for problem solving and ensuring responses to complaints are appropriate, timely and, where possible, prevent the escalation of the complaint.
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To issue determinations in relation to complaint outcomes, with a focus on early dispute resolution.
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To ensure that the department offers a customer-focused response to complaints and representations from complainants, the public and other agencies.
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To act as the customer-facing point of contact for complaints, member’s enquiries and service requests.
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To cover the administrative duties associated with the Customer Solutions team when necessary.
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To ensure appropriate follow-up and aftercare of complaints.
Customer Services Advisor - Complaints and Information Governance Officer (PO1) employer: Veesupportservices Ltd
Contact Detail:
Veesupportservices Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - Complaints and Information Governance Officer (PO1)
✨Tip Number 1
Familiarize yourself with the Corporate Complaints Procedure. Understanding the specific guidelines and timeframes will help you demonstrate your knowledge during the interview and show that you're ready to handle complaints effectively.
✨Tip Number 2
Highlight your problem-solving skills. Be prepared to discuss specific examples where you've successfully resolved complaints or issues in the past, as this will showcase your ability to prevent escalation and ensure customer satisfaction.
✨Tip Number 3
Emphasize your customer service experience. Since the role is customer-facing, sharing your experiences in providing excellent customer service will help you stand out as a candidate who can handle inquiries and complaints with empathy and professionalism.
✨Tip Number 4
Prepare for situational questions. Think about how you would handle various complaint scenarios and be ready to articulate your thought process. This will demonstrate your readiness to take on the responsibilities of the role.
We think you need these skills to ace Customer Services Advisor - Complaints and Information Governance Officer (PO1)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Services Advisor, especially regarding handling complaints and member's enquiries. Tailor your application to highlight relevant experience in these areas.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous roles where you managed complaints or customer service inquiries. Use specific examples that demonstrate your problem-solving skills and ability to provide timely responses.
Showcase Communication Skills: Since the role requires effective communication with complainants and other agencies, make sure to showcase your strong verbal and written communication skills in your application. Provide examples of how you've successfully resolved issues in the past.
Follow Application Instructions: Carefully read the application instructions provided in the job description. Ensure that you submit all required documents and adhere to any specified formats or deadlines to avoid disqualification.
How to prepare for a job interview at Veesupportservices Ltd
✨Understand the Corporate Complaints Procedure
Make sure you familiarize yourself with the Corporate Complaints Procedure before the interview. This will help you demonstrate your understanding of how complaints are handled and show that you are prepared to manage a caseload effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved complaints or issues. Highlight your ability to think critically and act quickly to prevent escalation, as this is crucial for the role.
✨Emphasize Customer-Focused Responses
Be ready to discuss how you prioritize customer satisfaction in your responses. Share specific instances where you went above and beyond to ensure a positive outcome for complainants.
✨Highlight Your Administrative Abilities
Since the role involves administrative duties, mention any relevant experience you have in managing documentation or handling inquiries. This will show that you can balance both customer-facing and administrative responsibilities.
