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- Tasks: Join our team to enhance resident experiences and manage property operations daily.
- Company: Greystar is a global leader in real estate, managing over $300 billion in assets worldwide.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values integrity, service, and teamwork while making a difference.
- Qualifications: Must have excellent customer service skills and be proficient in Microsoft Office.
- Other info: This is a full-time, 12-month fixed-term contract position.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Associate- FTC- 12 months
Greystar Birmingham, England, United Kingdom
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Customer Service Associate- FTC- 12 months
Greystar Birmingham, England, United Kingdom
4 days ago Be among the first 25 applicants
Join to apply for the Customer Service Associate- FTC- 12 months role at Greystar
R0162800 Canvas The Heights Birmingham, United Kingdom
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- Overview
- Job Responsibilities
- Success Profile
- Trending
- Benefits
Overview
Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
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Job Responsibilities
About Greystar
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
Job Description Summary
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Job Description
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Supports events and activities within the Community.
- Establishes and maintains relationships with university clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e., travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing, and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including viewings, following up on enquiries and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
- Participates were required in an on-call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Raise purchase orders in accordance with procedures.
- Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
- Look to maximize efficiency of utilities.
Knowledge & Qualification
- Good level of general education
- Proficient in the use of Microsoft office packages including Word, Excel, and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
- A knowledge and understanding of UK Health and Safety requirements and legislation.
Essential
Experience & Skills
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills
- Excellent organization skills with the ability to multi task and prioritize
- Numerical skills necessary to complete the above activities
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
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Success Profile
What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.
- Professional
- Organized
- Responsible
- Resourceful
- Helpful
- Confident
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Trending
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Meet our people and discover how you can make an impact providing a home to people across the world.
\”Greystar and my values are perfectly aligned to enrich the lives we touch by doing things the right way. The company lives by this and it provides balance in my life and work becomes an entirely different experience. There is passion that moves you to a whole new level of fulfillment and gratitude. That’s when you can do your best for yourself, your customers, and your team.\”
- Daiva
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Benefits
Healthcare
Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance* plan options
- in select countries
Retirement Planning
We know planning for retirement is a top priority for our team members. We offer competitive retirement savings plans including employer-matched 401(k) plans (US Only) and country-specific Pension Schemes to ensure the security of your financial future.
Paid Time Off
Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays*
- varies by country
Paid Parental Leave
Maternal and paternal paid leave is available for the birth or adoption of a child
Professional Development
Ongoing support is available for career advancement opportunities in addition to corporate training programs
Employee Assistance
Program
Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you
Note: Outlined benefits may vary by international region.
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Customer Service Associate- FTC- 12 months employer: Greystar
Contact Detail:
Greystar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate- FTC- 12 months
✨Tip Number 1
Familiarise yourself with Greystar's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but are genuinely interested in contributing to their culture.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn. Ask them about their experiences and what they enjoy most about working at Greystar. This insider knowledge can help you tailor your approach and show that you’re proactive and genuinely interested in the role.
✨Tip Number 3
Prepare to discuss specific examples of your customer service experience. Think of situations where you went above and beyond for a customer, as this aligns with Greystar's commitment to exceptional service. Being able to articulate these stories will set you apart.
✨Tip Number 4
Stay updated on trends in the property management industry, especially those affecting student housing. Showing that you understand the market and its challenges can impress interviewers and demonstrate your commitment to the role.
We think you need these skills to ace Customer Service Associate- FTC- 12 months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role at Greystar. Emphasise your ability to deliver exceptional resident experiences and any previous roles where you managed customer queries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Greystar's values, such as integrity and teamwork, and explain how your personal values align with theirs.
Highlight Relevant Skills: In your application, focus on essential skills mentioned in the job description, such as strong communication, organisation, and relationship-building abilities. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Greystar
✨Showcase Your Customer Service Skills
As a Customer Service Associate, your ability to deliver exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your problem-solving skills and how you handled complaints effectively.
✨Demonstrate Teamwork
Greystar values teamwork highly. Be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported your team or contributed to a positive work environment.
✨Familiarise Yourself with the Company
Research Greystar's values and mission. Understanding their commitment to integrity, equality, and service will help you align your answers with what they are looking for in a candidate. Mentioning these values during your interview can show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think of scenarios related to customer service, such as dealing with difficult residents or managing multiple tasks. Practising your responses will help you feel more confident during the interview.
