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- Tasks: Lead IT operations for eCommerce platforms, ensuring performance and reliability.
- Company: Join ASOS, where fashion meets cutting-edge technology and creativity thrives.
- Benefits: Enjoy competitive salary, private medical care, 25 days leave, and employee discounts.
- Why this job: Shape the future of eCommerce while fostering a culture of innovation and accountability.
- Qualifications: Extensive experience in IT operations, strong analytical skills, and leadership abilities required.
- Other info: Opportunity to represent ASOS at industry events and drive DE&I initiatives.
The predicted salary is between 43200 - 72000 £ per year.
Company Description
We’re ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly, we’re interested in how we can bring the best out of you. We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgment and channel your creativity into a platform used by millions.
Job Description
We are seeking an experienced IT Operations Manager with a strong focus on eCommerce to lead the IT operations of our eCommerce platforms. In this role, you will drive the development of a business operations function, building the capabilities and practices needed to align IT operations with eCommerce-specific KPIs, observability, metrics, and insights.
This is a unique opportunity to influence and shape the evolution of our Enterprise Operations Hub, enabling it to deliver operational excellence and support our business growth.
Key Responsibilities
eCommerce IT Operations Management
- Lead the operational management of eCommerce systems, ensuring availability, performance, and reliability.
- Monitor and optimise systems to meet specific KPIs.
- Identify and implement observability practices providing insights into platform health.
Business Operations Function Development
- Build a business operations function focused on metrics-driven insights and operational efficiency.
- Establish and embed metrics and dashboards to monitor system health and business impact.
- Collaborate with stakeholders to align Tech operations priorities with ASOS strategic goals.
Incident and Problem Management
- Oversee the resolution of major incidents with a focus on minimising downtime and customer impact.
- Lead root cause analysis and implement corrective actions to prevent recurrence of issues.
- Drive proactive problem management using data-driven insights and observability tools.
- Mature the blameless post-mortem process alongside PDTs and establish a framework for corrective actions to be aligned on product roadmaps.
Change and Release Management
- Ensure smooth and risk-free deployment of changes to eCommerce platforms through robust change and release processes.
- Partner with development teams to accelerate delivery cycles while maintaining stability.
- Develop and mature change policies to support a culture of continuous improvement and innovation.
- Increase change awareness for experiments developed by product development teams, ensuring alignment with operational standards and minimising risk.
Operational Metrics and Insights
- Define and track metrics such as error rates, bag abandonment, latency, and user satisfaction.
- Use analytics and insights to recommend improvements to platform performance and user experience.
- Drive continuous improvement initiatives to enhance platform stability and customer satisfaction.
Leadership and Team Development
- Build, mentor, and lead a high-performing enterprise operations team with a focus on operational excellence.
- Foster a culture of accountability, innovation, and customer focus within the enterprise operations function.
Collaboration and Stakeholder Management
- Work closely with product areas & groups to align IT operations with business priorities.
- Serve as the key point of contact for IT operations, providing regular updates and insights to stakeholders.
Qualifications
Technical Skills and Experience
- Extensive experience managing IT operations for eCommerce platforms.
- Strong knowledge of observability tools and practices (e.g., Application Insights, Grafana & New Relic).
- Proven ability to monitor, report, and improve eCommerce-specific KPIs.
- Familiarity with CI/CD pipelines and agile release management practices.
- Experience with cloud platforms like Azure.
Leadership and Operational Expertise
- Demonstrated ability to build and lead operational teams in fast-paced environments.
- Strong analytical and problem-solving skills, with a focus on using data for decision-making.
- Experience driving transformation within IT operations to align with business priorities.
Soft Skills
- Excellent communication and stakeholder management skills.
- Ability to work collaboratively with technical and non-technical teams.
- Strong customer focus and a passion for delivering exceptional user experiences.
Preferred Qualifications
- ITIL Foundation Certification (v3 or v4).
- Previous experience managing operations for global eCommerce platforms.
- Advanced knowledge of web technologies, performance monitoring, and observability.
Additional Information
What\’s in it for you?
- Competitive salary, pension, and private medical care scheme
- Performance-related bonus
- Flex benefits allowance – which you can choose to take as extra cash, or use towards other benefits
- 25 days paid annual leave + an extra day for your birthday
- Employee discount (hello ASOS discount!)
- Tech Develops – our internal tech focused skills development programme to focus on your personal growth as a technologist
- Opportunity to represent ASOS at industry-leading events
- Opportunity to help shape and drive our DE&I initiatives in Tech (like our WIT movement and Diversity mentoring in Tech)
- Opportunity to make an impact from day one and work with the latest in cutting-edge technology
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IT Enterprise Operations Lead - Ecommerce employer: ASOS
Contact Detail:
ASOS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Enterprise Operations Lead - Ecommerce
✨Tip Number 1
Familiarize yourself with the specific eCommerce platforms and technologies that ASOS uses. Understanding their systems will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience with observability tools like Application Insights, Grafana, and New Relic. Be prepared to discuss how you've used these tools to monitor and improve system performance in previous roles.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've built and mentored high-performing teams. ASOS values a culture of accountability and innovation, so be ready to discuss how you've fostered this in your past experiences.
✨Tip Number 4
Prepare to discuss your approach to incident and problem management. Share specific instances where you've successfully minimized downtime and improved operational efficiency, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace IT Enterprise Operations Lead - Ecommerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing IT operations specifically for eCommerce platforms. Use keywords from the job description, such as 'observability tools', 'KPI monitoring', and 'cloud platforms like Azure' to catch the recruiter's attention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eCommerce and technology. Discuss how your previous experiences align with ASOS's goals and values, particularly in driving operational excellence and enhancing user experiences.
Showcase Leadership Skills: Highlight your leadership experience in your application. Provide examples of how you've built and mentored teams, focusing on operational excellence and customer satisfaction, which are key aspects of the role.
Demonstrate Analytical Abilities: Include specific examples of how you've used data-driven insights to improve platform performance or resolve incidents. This will show your analytical skills and your ability to make informed decisions, which is crucial for this position.
How to prepare for a job interview at ASOS
✨Showcase Your eCommerce Expertise
Make sure to highlight your extensive experience managing IT operations specifically for eCommerce platforms. Be prepared to discuss specific KPIs you've monitored and improved in previous roles, as this aligns directly with the responsibilities of the position.
✨Demonstrate Leadership Skills
Since this role involves building and leading a high-performing team, share examples of how you've successfully led teams in fast-paced environments. Discuss your approach to mentoring and fostering a culture of accountability and innovation.
✨Familiarize Yourself with Observability Tools
ASOS is looking for someone with strong knowledge of observability tools like Application Insights, Grafana, and New Relic. Brush up on these tools and be ready to discuss how you've used them to monitor system health and drive improvements.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your approach to incident and problem management. Prepare to discuss specific incidents you've managed, how you conducted root cause analysis, and the corrective actions you implemented to prevent future issues.
