At a Glance
- Tasks: Lead IT operations for eCommerce platforms, ensuring performance and reliability.
- Company: Join ASOS, a fashion-forward company blending style with innovative technology.
- Benefits: Enjoy competitive salary, private medical care, and 25 days annual leave plus your birthday off.
- Why this job: Shape the future of eCommerce while working with cutting-edge tech in a creative environment.
- Qualifications: Experience in IT operations for eCommerce and strong analytical skills required.
- Other info: Opportunity to influence DE&I initiatives and represent ASOS at industry events.
The predicted salary is between 48000 - 72000 £ per year.
Company Description
We’re ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly, we’re interested in how we can bring the best out of you. We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgment and channel your creativity into a platform used by millions.
Job Description
We are seeking an experienced IT Operations Manager with a strong focus on eCommerce to lead the IT operations of our eCommerce platforms. In this role, you will drive the development of a business operations function, building the capabilities and practices needed to align IT operations with eCommerce-specific KPIs, observability, metrics, and insights.
This is a unique opportunity to influence and shape the evolution of our Enterprise Operations Hub, enabling it to deliver operational excellence and support our business growth.
Key Responsibilities
eCommerce IT Operations Management
- Lead the operational management of eCommerce systems, ensuring availability, performance, and reliability.
- Monitor and optimise systems to meet specific KPIs.
- Identify and implement observability practices providing insights into platform health.
Business Operations Function Development
- Build a business operations function focused on metrics-driven insights and operational efficiency.
- Establish and embed metrics and dashboards to monitor system health and business impact.
- Collaborate with stakeholders to align Tech operations priorities with ASOS strategic goals.
Incident and Problem Management
- Oversee the resolution of major incidents with a focus on minimising downtime and customer impact.
- Lead root cause analysis and implement corrective actions to prevent recurrence of issues.
- Drive proactive problem management using data-driven insights and observability tools.
- Mature the blameless post-mortem process alongside PDTs and establish a framework for corrective actions to be aligned on product roadmaps.
Change and Release Management
- Ensure smooth and risk-free deployment of changes to eCommerce platforms through robust change and release processes.
- Partner with development teams to accelerate delivery cycles while maintaining stability.
- Develop and mature change policies to support a culture of continuous improvement and innovation.
- Increase change awareness for experiments developed by product development teams, ensuring alignment with operational standards and minimising risk.
Operational Metrics and Insights
- Define and track metrics such as error rates, bag abandonment, latency, and user satisfaction.
- Use analytics and insights to recommend improvements to platform performance and user experience.
- Drive continuous improvement initiatives to enhance platform stability and customer satisfaction.
Leadership and Team Development
- Build, mentor, and lead a high-performing enterprise operations team with a focus on operational excellence.
- Foster a culture of accountability, innovation, and customer focus within the enterprise operations function.
Collaboration and Stakeholder Management
- Work closely with product areas & groups to align IT operations with business priorities.
- Serve as the key point of contact for IT operations, providing regular updates and insights to stakeholders.
Qualifications
Technical Skills and Experience
- Extensive experience managing IT operations for eCommerce platforms.
- Strong knowledge of observability tools and practices (e.g., Application Insights, Grafana & New Relic).
- Proven ability to monitor, report, and improve eCommerce-specific KPIs.
- Familiarity with CI/CD pipelines and agile release management practices.
- Experience with cloud platforms like Azure.
Leadership and Operational Expertise
- Demonstrated ability to build and lead operational teams in fast-paced environments.
- Strong analytical and problem-solving skills, with a focus on using data for decision-making.
- Experience driving transformation within IT operations to align with business priorities.
Soft Skills
- Excellent communication and stakeholder management skills.
- Ability to work collaboratively with technical and non-technical teams.
- Strong customer focus and a passion for delivering exceptional user experiences.
Preferred Qualifications
- ITIL Foundation Certification (v3 or v4).
- Previous experience managing operations for global eCommerce platforms.
- Advanced knowledge of web technologies, performance monitoring, and observability.
Additional Information
What\’s in it for you?
- Competitive salary, pension, and private medical care scheme
- Performance-related bonus
- Flex benefits allowance – which you can choose to take as extra cash, or use towards other benefits
- 25 days paid annual leave + an extra day for your birthday
- Employee discount (hello ASOS discount!)
- Tech Develops – our internal tech focused skills development programme to focus on your personal growth as a technologist
- Opportunity to represent ASOS at industry-leading events
- Opportunity to help shape and drive our DE&I initiatives in Tech (like our WIT movement and Diversity mentoring in Tech)
- Opportunity to make an impact from day one and work with the latest in cutting-edge technology
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Contact Detail:
ASOS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Enterprise Operations Lead - Ecommerce
✨Tip Number 1
Familiarise yourself with the latest eCommerce technologies and trends. Understanding the tools and platforms that ASOS uses, such as Azure and observability tools like Grafana, will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of ASOS on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific KPIs relevant to eCommerce operations. Be ready to share examples of how you've successfully monitored and improved these metrics in your previous roles, showcasing your analytical skills.
✨Tip Number 4
Demonstrate your leadership abilities by sharing experiences where you've built or mentored teams. Highlighting your capacity to foster a culture of accountability and innovation will resonate well with ASOS's values.
We think you need these skills to ace IT Enterprise Operations Lead - Ecommerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations, particularly in eCommerce. Use specific examples that demonstrate your ability to manage systems, improve KPIs, and lead teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eCommerce and technology. Mention how your skills align with ASOS's goals and how you can contribute to their operational excellence.
Highlight Technical Skills: Clearly outline your technical skills related to observability tools, CI/CD pipelines, and cloud platforms like Azure. Provide examples of how you've used these skills to drive improvements in previous roles.
Showcase Leadership Experience: Emphasise your leadership experience by detailing how you've built and mentored teams in fast-paced environments. Include any specific achievements that demonstrate your ability to foster a culture of accountability and innovation.
How to prepare for a job interview at ASOS
✨Showcase Your eCommerce Expertise
Make sure to highlight your experience managing IT operations specifically for eCommerce platforms. Be prepared to discuss how you've optimised systems to meet KPIs and the tools you've used, such as observability practices.
✨Demonstrate Leadership Skills
ASOS is looking for someone who can build and lead a high-performing team. Share examples of how you've mentored teams in the past and fostered a culture of accountability and innovation.
✨Prepare for Technical Questions
Expect questions about your knowledge of observability tools like Application Insights, Grafana, and New Relic. Brush up on your understanding of CI/CD pipelines and agile release management practices to impress your interviewers.
✨Emphasise Collaboration and Communication
Since this role involves working closely with various stakeholders, be ready to discuss how you've effectively communicated and collaborated with both technical and non-technical teams in previous roles.