Global Head of PMO - Capital Projects

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Location: London

Language: English

Main purpose of the position

Working within the Global Projects Team the Head of PMO is to provide support to the Global Capital Projects Director and the regional leads implementing new initiatives, ensuring the consistent processes and governance for project delivery within the region. Centrally supporting the delivery teams and providing the tools to manage delivery and minimise risks consistently across accounts, opportunities of alignments and enable the region to provide project services to the same consistent high standard as the rest of the globe.

What you’ll do:

1. Systems & Management Information: Develop and enhance the online platform (Monday.com) for project delivery and tracking. Design and produce management information for global and regional teams, both for internal and external stakeholders, ensuring timely and effective programme delivery management at regional and account levels.
2. Projects Best Practice: Innovate ISS’s project execution methods, creating best practice documentation and systems to enable delivery teams to exceed market expectations.
3. Governance and Process: Develop standard operating processes aligned to regional needs, rooted in global processes and governance. Ensure alignment with customer gateway approaches and Regional Projects Assurance (RPA) requirements.
4. Capital Investment Planning: Coordinate and produce annual investment plans for Barclays, collaborating with Technical Services, FM, and other stakeholders. Provide strategic delivery recommendations aligned to the ISS Project Business Plan, generating a pipeline of work for the following year. Track and report in-year delivery progress, addressing any blockers or issues.
5. Account Development Plans: Manage Account Development Plans (ADPs) for projects, collaborating with Regional Project Delivery and Account teams to implement strategies and pursue organic growth opportunities. Monitor and report on success and progress.
6. Standardised Reporting: Innovate and enhance reporting structures for project performance, ensuring consistency for both internal and external client stakeholders.
7. Internal Audit: Monitor governance processes to confirm projects meet high standards. Implement action plans as needed and manage them to completion.
8. Bid Support / Coordination / Management: Assist with the preparation and submission of bid materials for individual project bids at the regional level and for new client bids. Play a key role in the commercial modeling of bids.
9. Training of Initiatives and Ownership: Train team members on new processes, documents, tools, and systems upon release or for onboarding new team members.
10. Global Knowledge Centre (GKC): Maintain ownership of the Global Knowledge Centre site, ensuring that all material is high quality and up-to-date.

Technical Expertise / Knowledge / Qualifications:

1. Ideally educated to at least BSc or BEng level or equivalent technical standard, with a recognized qualification in Project Management, Commercial Management, PMO, or Procurement.
2. Technical expertise and qualifications in a Commercial or Project Management discipline are important prerequisites for this role.
3. Knowledge of key construction procedures, including procurement, planning, and contracts, as well as project management processes, procedures, and accredited best practices.
4. Comprehensive knowledge of information technology, including Microsoft Project, Windows, spreadsheets, and proficient keyboard skills.

Key result areas:

Skills :

1. Balances longer-term strategic goals with short-term business performance; attentive to the bigger picture.
2. Understands and interprets market dynamics to leverage commercial value for ISS.
3. Strong knowledge of construction contracts to manage multiple contracts concurrently.
4. Relationship Management: develops and manages internal and external relationships to support the delivery of project strategies and regional objectives.
5. Change-oriented (drives change) and seeks improvements in business processes; proactive and open to new ideas.
6. Engages colleagues in fulfilling objectives associated with an effective end-to-end process.
7. Administratively efficient and lean.

Technical Competencies:

1. Understands the workings of an efficient end-to-end projects business and process.
2. Ensures adherence to governance and processes, meeting all client and ISS gateway approvals.
3. Excellent understanding of construction contracts in both writing and administration.
4. Skilled in sourcing categorization and category strategy development.
5. Proven track record of successful negotiations.
6. Experience and understanding of projects in M&E, Fabric, and Data Centres categories.
7. Establishes and delivers on key performance metrics.

Personal Attributes:

1. Leadership: effectively creates a compelling case for change, leading and supporting colleagues through change management.
2. Boundaryless team player: works effectively across ISS and supplier organizations without being limited by silos or politics.
3. Self-starter: proactively identifies and resolves problems without seeking permission.
4. Takes accountability for business problems, seeks solutions, and acts on them with effective communication.
5. Client-focused: places the client at the heart of work, balancing this with opportunities to drive value and margin for ISS.
6. Prioritizes personal development and takes active steps towards growth.

Experiences:

1. Minimum of 10 years of experience at a Senior Manager level within the PMO environment in the FM Projects industry.
2. Demonstrated experience managing construction contracts valued at £5m.
3. Proven experience managing a project portfolio exceeding £40m.
4. In-depth knowledge of procurement strategy and current procurement practices.
5. Proven experience in innovating and implementing processes and governance procedures.
6. Demonstrated success in implementing business strategies focused on long-term objectives.
7. IT literate with applications such as AUTOCAD, Intellect (accounts), and full proficiency in Microsoft Office, including MS Project.
8. Experienced with PDA and mobile software applications.

Personal skills you excel:

1. You see the “big picture” and can translate this into meaningful actions personally and for colleagues and suppliers.
2. A relentless focus on the achievement of targeted results.
3. Excellent at developing relationships and building necessary formal and informal networks.
4. Able to positively influence and direct business outcomes in a robust and timely fashion.
5. Ability to communicate, work effectively and build relationships with suppliers, employees and colleagues at all levels (especially senior).
6. Effective influencer and negotiator.
7. You are able to inspire colleagues in raising their performance.
8. You are an effective collaborator.
9. Willing to travel as required – some extended out of country stays may be required.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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