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- Tasks: Lead and inspire the retail team to achieve sales and deliver happiness through chocolate.
- Company: Join Hotel Chocolat, the UK's favorite premium chocolate brand with over 140 stores.
- Benefits: Enjoy 50% staff discount, flexible working options, and a 70% discount on stays in St Lucia.
- Why this job: Be part of a fun, innovative team that values originality, authenticity, and ethics.
- Qualifications: Experience in luxury retail and a passion for high-quality service and chocolate.
- Other info: We celebrate diversity and encourage everyone to bring their unique selves to work.
The predicted salary is between 24000 - 36000 £ per year.
Assistant Store Manager – Paddington Station
Location: Paddington Station
Contract Type: Full-Time Permanent
Closing Date: 04/02/2025
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is make people and nature happy through chocolate . Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for an Assistant Store Manager to support and lead the retail team alongside the Store Manager. Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.
You’ll be a people-focused and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
Key Responsibilities:
- Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
- Drive store sales and profit plan and take action to maximise performance.
- Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
- Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.
Who You Are & What You Have:
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high service guest interaction.
- Natural leadership qualities to get the best of your high performing team both individually and as a whole.
- A passion for chocolate, our brand and for giving the best service to our guests.
What We Offer:
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
- A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
Who Are We?
We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser. A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.
Now, we’re market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.
This People Pledge is underpinned by our values of Originality, Authenticity and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.
This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.
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Assistant Store Manager - Paddington Station employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Paddington Station
✨Tip Number 1
Familiarize yourself with Hotel Chocolat's product range and values. Understanding the brand's mission to spread happiness through chocolate will help you connect with the team and customers, showcasing your passion during the interview.
✨Tip Number 2
Highlight your leadership experience in a retail environment, especially if it's within luxury brands. Be ready to share specific examples of how you've inspired and developed your team to achieve sales targets.
✨Tip Number 3
Demonstrate your flexibility and willingness to work weekends and evenings. Since the store operates seven days a week, showing that you're adaptable will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss how you can maximize commercial opportunities in-store. Think about past experiences where you've successfully implemented promotions or marketing initiatives to drive sales.
We think you need these skills to ace Assistant Store Manager - Paddington Station
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through chocolate in your application.
Showcase Leadership Experience: Emphasize any previous leadership roles you’ve held, especially in retail or luxury environments. Provide specific examples of how you inspired and developed team members to achieve performance goals.
Demonstrate Customer Focus: Illustrate your experience in high-service guest interaction. Share anecdotes that showcase your ability to provide exceptional customer service and how you can contribute to exceeding sales targets.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at Hotel Chocolat
✨Show Your Passion for Chocolate
Make sure to express your genuine love for chocolate and the Hotel Chocolat brand during the interview. Share any personal experiences or stories that highlight your enthusiasm for their products, as this aligns with their mission to spread happiness through chocolate.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to inspire, coach, and develop team members, as this is crucial for the Assistant Store Manager position. Use specific instances where you drove performance and achieved goals.
✨Understand the Business Goals
Familiarize yourself with Hotel Chocolat's sales targets and KPIs. Be ready to discuss how you would contribute to exceeding these goals through effective communication and implementation of promotions. Showing that you understand the commercial side of the business will impress the interviewers.
✨Emphasize Flexibility and Teamwork
Since the stores operate seven days a week, it's important to convey your flexibility regarding working hours. Additionally, emphasize your ability to work collaboratively within a team, as well as your commitment to creating a positive work environment that reflects the company's values.
