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- Tasks: Support tenants during major works, ensuring clear communication and assistance.
- Company: Join a dynamic team focused on enhancing community living in South London.
- Benefits: Earn £26.43 per hour with flexible working options.
- Why this job: Make a real impact by helping residents navigate home improvements and fostering community spirit.
- Qualifications: Must have a driver's license and experience as a Resident Liaison Officer.
- Other info: Ideal for those passionate about social housing and community engagement.
The predicted salary is between 55000 - 74000 £ per year.
Resident Liaison Officer South London Must have a drivers license £26.43 p/hr umbrella JOB PURPOSE: Based in South London To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. DESCRIPTION OF DUTIES: Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes. Liaise with and set the standard for contractors and their RLO’s (and where appropriate consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents’ consultation plan for individual projects. Agree with contractors the resident’s information packs, and format and content of updates to residents, including newsletters using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Advise Project Managers of the likely effects of capital works on residents. Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments. Liaise with contractors, external agencies and SHP REQUIREMENTS MUST BE WORKING AS A RESIDENT LIAISON OFFICER MUST HAVE A VALID DRIVERS LICENSE Experience of working in social housing, local government or customer-service environments Demonstrable experience of working with tenants and leaseholders whose homes are undergoing major building works. Knowledge and application of Project Management principles If you are interested in this position AND meet the requirements, APPLY NOW
Resident Liaison Officer employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by tenants and leaseholders during major works. Understanding their concerns will help you demonstrate empathy and knowledge during interviews, making you a more appealing candidate.
✨Tip Number 2
Network with professionals in social housing or local government sectors. Attend relevant events or join online forums to connect with current Resident Liaison Officers who can provide insights and possibly refer you to opportunities at StudySmarter.
✨Tip Number 3
Brush up on your project management skills, as this role requires a solid understanding of managing consultations and communications. Consider taking a short course or obtaining a certification that showcases your commitment to professional development.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully liaised with residents or managed communications during projects. Being able to share these stories will highlight your suitability for the role and set you apart from other candidates.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer. Focus on your work with tenants and leaseholders, especially during major building works, and include any project management skills you possess.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience in social housing and how you've successfully communicated with residents during capital projects. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, emphasise your customer service skills and your ability to liaise effectively with contractors and external agencies. Mention your valid driver's license as it is a requirement for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Resident Liaison Officer.
How to prepare for a job interview at Vox Network Consultants
✨Show Your Understanding of Resident Needs
Make sure to demonstrate your knowledge of the challenges tenants and leaseholders face during major works. Share examples from your past experience where you successfully supported residents, highlighting your empathy and problem-solving skills.
✨Familiarise Yourself with Project Management Principles
Since the role requires knowledge of project management, brush up on relevant principles and methodologies. Be prepared to discuss how you have applied these in previous roles, especially in relation to managing consultations and communications with residents.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle specific situations, such as dealing with difficult residents or coordinating with contractors. Think of scenarios you've encountered before and how you resolved them, showcasing your communication and negotiation skills.
✨Highlight Your Communication Skills
As a Resident Liaison Officer, effective communication is key. Be ready to discuss how you tailor your communication style to different audiences, including residents, contractors, and project managers. Provide examples of how you've successfully conveyed complex information in an accessible way.
