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- Tasks: Lead digital adoption initiatives and create engaging content for software platforms.
- Company: Join a dynamic team focused on enhancing user experiences and achieving community goals.
- Benefits: Enjoy flexible working options, a supportive culture, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team that values innovation, diversity, and social impact.
- Qualifications: Advanced skills in VisualSP, digital adoption experience, and understanding of UX principles required.
- Other info: Hybrid working available; ideal for proactive individuals who thrive in collaborative environments.
The predicted salary is between 28800 - 48000 £ per year.
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Digital Adoption & Learning Manager, Birmingham
Location: Birmingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
f2d81ca00a3c
Job Views:
12
Posted:
12.08.2025
Job Description:
Digital Adoption & Learning Manager
Flexible on GTUK location, hybrid working
Every day our teams help people in businesses and communities to do what is right and achieve their goals.
We are seeking a highly skilled, proactive and motivated Digital Adoption & Learning Manager to join our growing Customer Success team within our Digital, Data and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are key to maximising the value of our investments and improving user experience. The role will be the product owner of our digital adoption product, VisualSP, leading the creation of engaging content and walkthroughs for our software platforms. The ideal candidate will be proactive, able to work independently, and collaborate effectively with diverse stakeholders.
Role Responsibilities
- Superuser of VisualSP, leading conversations to create and manage digital adoption content.
- Implement feedback loops, analyze user feedback to inform content creation and process improvements.
- Create high-quality digital content including tutorials, guides, and walkthroughs, leveraging existing content and SME knowledge.
- Utilize Microsoft Clarity and PowerBI to view usage metrics, understand user behavior, and enhance digital adoption.
- Identify pain points and improve user experience through effective strategies.
- Conduct training sessions and provide ongoing support to a community of content creators and users.
- Manage relationships with vendors and monitor digital adoption initiatives for continuous improvement.
Minimum Criteria
- Advanced proficiency with VisualSP or similar platforms.
- Proven experience in digital adoption or related fields.
- Understanding of UX principles and user feedback analysis.
Preferred skills include proficiency with Microsoft Clarity, PowerBI, team management, excellent communication, and collaborative working skills.
Our Culture and Beyond the Job
We foster an inclusive, respectful culture that values individual contributions and diversity. We support flexible working options and encourage work-life balance. Our impact extends beyond work, including community involvement and societal contributions. We seek individuals eager to contribute, innovate, and uphold our values of purpose, curiosity, candor, and kindness.
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Digital Adoption & Learning Manager employer: Grant Thornton
Contact Detail:
Grant Thornton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Adoption & Learning Manager
✨Tip Number 1
Familiarise yourself with VisualSP and its features. As the product owner, demonstrating your expertise in this platform during discussions or interviews will show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in digital adoption and learning. Engaging with others in the field can provide insights into best practices and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience with user feedback analysis and UX principles. Being able to articulate how you've used these skills to improve user experiences will set you apart from other candidates.
✨Tip Number 4
Showcase your collaborative skills by sharing examples of successful teamwork in previous roles. Highlighting your ability to work with diverse stakeholders will resonate well with our culture of inclusivity and collaboration.
We think you need these skills to ace Digital Adoption & Learning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital adoption and learning management. Emphasise your proficiency with VisualSP and any similar platforms, as well as your understanding of UX principles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing user experiences and your proactive approach. Mention specific examples of how you've successfully implemented digital adoption strategies in the past.
Showcase Your Skills: In your application, clearly outline your skills in using Microsoft Clarity and PowerBI. Provide examples of how you've used these tools to analyse user behaviour and improve digital content.
Highlight Collaborative Experience: Since the role involves working with diverse stakeholders, include examples of your collaborative projects. Discuss how you’ve managed relationships with vendors or trained content creators in previous roles.
How to prepare for a job interview at Grant Thornton
✨Showcase Your Digital Adoption Expertise
Be prepared to discuss your experience with VisualSP or similar platforms. Highlight specific projects where you've successfully implemented digital adoption strategies and the impact they had on user engagement.
✨Demonstrate Your Analytical Skills
Familiarise yourself with Microsoft Clarity and PowerBI, as these tools are crucial for understanding user behaviour. Be ready to share examples of how you've used data to inform content creation and improve user experiences.
✨Emphasise Collaboration and Communication
This role requires working with diverse stakeholders. Prepare to discuss how you've effectively collaborated in past roles, particularly in creating content or conducting training sessions. Strong communication skills will be key.
✨Align with Company Culture
Research the company's values and culture. Be ready to explain how your personal values align with theirs, especially regarding inclusivity, curiosity, and community involvement. This will show that you're not just a fit for the role, but for the company as a whole.
