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Develop and manage Customer relationships, increasing Customer satisfaction and delivering a responsive and effective communication process;
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Accurately prepare and process customer transactions such as quotations, purchase orders, rentals, cost estimates, invoicing and calculation of relevant gross profit margins and other financially based analysis as required.
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Review information on estimates and invoices with the CPM;
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Work with finance department in setting up and managing customer accounts in the ERP system;
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Communicate with operations and management regarding customer issues, needs and concerns;
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Ensure all Cycle Zeros are accurately completed prior to induction of product;
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Receive and process customer and intercompany purchase orders;
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Monitor warranty payments from OEM’s and prepare journal entries as required (product applicable);
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Drive advance delivery of Customer supplied documentation (log book, log cards, PO’s) to support immediate engine function and forecast anticipated shop visits by Customer by engine serial number (product applicable);
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Customise the production plan and project plans in close liaison with production, engineering and logistic support. Update the ERP system as required to ensure all plans on track and accurate;
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Create, update and maintain all relevant reports and KPIs as required;
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Manage time effectively, meet personal goals and work effectively with other members of the team and business;
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Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software;
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Follow company policies and procedures and where necessary create procedures;
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Answer incoming calls and provide front line support;
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Create and maintain a coherent filing system;
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Willing to work flexible hours as required;
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Present a professional image at all times to customers (internal and external).
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Attend and participate in all meetings as necessary;
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Active participation in operational improvement activities and projects as applicable;
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Cover and support other CSRs within the team (irrelevant of product). Perform all other duties as needed to ensure departmental efficiencies.
Core:
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Good interpersonal/communication skills – both written and verbal.
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Adept at building effective working relationships to benefit Customer needs.
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Strong financial acumen both in terminology and processes.
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Follow and write processes and procedures.
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Self motivated and able to prioritise and manage own workload.
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Does require fluent communication in English language.
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Meet the Company’s health screening and surveillance requirements.
Essential
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Customer facing experience.
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Full understanding of financial terminology and processes.
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Strong planning, organizational, analytical and problem solving skills.
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Experience working in a culturally diverse environment with a demonstrated experience sensitivity to other cultural norms and practices.
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Responsible for observing and reporting any issues or concerns in support of the company-wide Quality Management Systems (QMS), Environmental Management Systems (EMS), Safety Management Systems (SMS) and all Export Control & Compliance Policies.
Desirable
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Aviation experience.
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Salesforce.com experience.
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Full Driving Licence would be required.
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Ability to work flexible hours.
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Willingness to travel within UK and internationally where required.
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Working in an office setting, spending extended periods of time sitting at a computer.
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Knowledge of products/engines/propellers/accessories in respective business.
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Experience of using ERP systems or similar enterprise resource planning tool.
Organisational Relationships:
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Working directly with CPM, OEMs, Sales, Commercial, Operations, Engineering, Supply Chain and Procurement.
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Actively contribute in other functional areas not directly related to Customer Services i.e. Operations, Technical, Quality and Material.
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Work effectively with colleagues and other internal departments., Customer administrative Role Microsoft Computer skills to a high level of competency
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Financial acumen; prior experience or formal training
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Does require fluent communication in English language
Desirable:
- Degree
Experience:
This should detail the type of experience that would be relevant to the role in order to help demonstrate competency.
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Customer Administrative Experience
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Computer skills at a high level of competency especially in Excel and Word
Contact Detail:
StandardAero Recruiting Team