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- Tasks: Assist with repair requests and administrative tasks for our tenants.
- Company: Join Easthall Park, a community-focused housing association in Glasgow.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real impact in the community while developing your skills.
- Qualifications: Experience in repairs administration and customer service is essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Are you enthusiastic, self-motivated and committed to excellent customer service?
If yes, Tollcross Housing Association might be the right fit for you.
We are looking for a Maintenance Assistant to join our dedicated repairs, maintenance and investment team, who can provide a robust and customer-focused support and administrative service to our customers.
Responsibilities
- Provide customer support on repairs, maintenance and investment matters (e.g. dealing with repair requests, queries, etc.)
- Provide a customer-focused support and administrative service to meet the Association’s investment and cyclical maintenance programmes
- Provide repairs, maintenance and investment administrative service to ensure an efficient and legally compliant service
Qualifications
- Experience of working within a repairs and maintenance service or investment service.
- Strong communication skills, with the ability to adapt to the needs of the customer.
- Systematic approach to work, with a focus on accuracy, consistency and thoroughness.
We provide
- an excellent place to work, with a commitment to teamwork and employee contribution.
- a positive work-life balance, with a generous leave package.
- a place to develop and advance within your career, with further education sponsorship options.
- an ability to plan for your future with generous pension options, suitable for all circumstances.
All our employees are
- excellent communicators with a drive to achieve positive outcomes for our customers.
- adaptable and calm under pressure with the ability to meet competing priorities.
- committed to continual improvement of our services.
How to apply
Return a completed application to us by 5pm on Monday 22 September 2025. Late applications will not be considered. Interviews will be held on Tuesday 30 September 2025.
Diversity and equal opportunity
We recognise the benefits of having a diverse community of employees and are committed to being an inclusive organisation where everyone is treated with respect, dignity and where there is equal opportunity for all.
We encourage applications from disabled people and will offer an interview to those who meet the minimum criteria as identified in the job description and person specification. While we have no policy of treating other protected characteristics more favourably, we would welcome applications from under-represented groups within our employee team.
Compliance and identifiers
Registered Scottish Charity No.SC040876 | Registered with the Scottish Housing Regulator No.197 | Registered Property Factor No.PF000261 | Registered Society under Co-operative and Community Benefit Societies Act 2014 No.1798RS
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Maintenance Assistant employer: EVH
Contact Detail:
EVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Assistant
✨Tip Number 1
Familiarise yourself with Easthall Park Housing Association's values and mission. Understanding their commitment to community and inclusion will help you align your responses during any discussions or interviews.
✨Tip Number 2
Prepare to discuss your previous experience in repairs administration and customer service. Think of specific examples where you've successfully resolved issues or improved processes, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your communication and teamwork skills by preparing anecdotes that highlight your ability to work collaboratively. This is crucial since the role involves engaging with colleagues, tenants, and other agencies.
✨Tip Number 4
Reach out to Graeme McLachlan, the Maintenance Manager, for an informal chat about the role. This not only shows your enthusiasm but also gives you insights that can help you tailor your approach when applying.
We think you need these skills to ace Maintenance Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Maintenance Assistant position. Highlight key skills such as repairs administration and customer service experience in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job. Emphasise your ability to work independently, communicate effectively, and meet organisational targets.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the values of Easthall Park Housing Association. Mention specific examples of how your experience can contribute to their journey of improvement.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EVH
✨Show Your Customer Service Skills
As a Maintenance Assistant, you'll be interacting with tenants regularly. Be prepared to share examples of how you've successfully handled customer service situations in the past, demonstrating your ability to communicate effectively and resolve issues.
✨Demonstrate Your Organisational Skills
The role requires you to manage various tasks efficiently. During the interview, discuss how you prioritise your workload and meet deadlines, perhaps by sharing specific instances where your organisational skills made a difference.
✨Highlight Relevant Experience
Make sure to talk about your previous experience in repairs administration or similar roles. Provide concrete examples of your responsibilities and achievements that align with the job description, showcasing your suitability for the position.
✨Emphasise Teamwork and Initiative
Since the role involves working closely with the Maintenance Co-ordinator and other team members, illustrate your ability to work collaboratively. Share examples of how you've taken initiative in past roles while also being a supportive team player.
