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- Tasks: Join us as a Sales Assistant, delivering top-notch customer service and driving sales.
- Company: JD Group is a leading retailer focused on exceptional shopping experiences and career growth.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and personal development courses.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: Bring a positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Opportunities for volunteering and joining colleague networks for positive change.
Role overview:
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximize sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the store\’s monthly sales target.
- Drive all additional KPIs including Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
- A positive attitude towards a fast-paced, customer-focused retail environment.
- An ability to enthusiastically look at challenges as opportunities to develop yourself, your career, and learn new skills.
- Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
- Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health, and well-being advice through TELUS Health.
- Health cash plans.
- Wide range of internal development courses for personal and professional growth.
- Access to apprenticeships and accredited qualifications — earn while you learn and gain nationally recognized qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Opportunities to join colleague networks, share experiences, and support initiatives for positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to influence positive change.
- Incremental holiday allowance.
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Store Colleague employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with the products and services offered by JD Group. Being knowledgeable about the range will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more comfortable and confident when it comes to greeting customers and addressing their needs in a real store environment.
✨Tip Number 3
Showcase your ability to work as part of a team by discussing past experiences where you collaborated with others to achieve a common goal. This is crucial, as teamwork is essential in meeting store targets and maintaining a positive atmosphere.
✨Tip Number 4
Be prepared to discuss how you handle challenges and adapt to fast-paced environments. Share specific examples that highlight your flexibility and problem-solving skills, as these traits are highly valued in a retail setting.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Use keywords from the job description, such as 'exceptional customer service' and 'sales targets', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've exceeded sales targets or provided excellent customer service in previous roles.
Showcase Your Skills: In your application, emphasise your interpersonal and communication skills. Provide examples of how you've successfully engaged with customers and resolved queries in a professional manner.
Highlight Flexibility: Since the role requires flexibility in working hours, mention your availability for various shifts, including weekends and holidays. This shows your commitment to meeting the store's needs.
How to prepare for a job interview at Naylor's Equestrian Llp
✨Show Your Enthusiasm
As a Store Colleague, your positive attitude is key. Make sure to express your enthusiasm for the role and the company during the interview. Share examples of how you've provided excellent customer service in the past.
✨Know the Products
Familiarise yourself with the product range offered by the company. Being able to discuss specific products and how they can benefit customers will demonstrate your commitment and readiness to drive sales.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss experiences where you collaborated with colleagues to achieve targets or improve customer satisfaction, as teamwork is essential in a retail environment.
✨Prepare for Customer Scenarios
Think about common customer queries or complaints and how you would handle them. Being prepared to discuss these scenarios shows that you understand the importance of customer service and are ready to tackle challenges head-on.
