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- Tasks: Lead digital adoption initiatives and create engaging content for software platforms.
- Company: Join Grant Thornton, a firm dedicated to doing what's right for businesses and communities.
- Benefits: Enjoy flexible working options, a supportive culture, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing user experiences and contributing to meaningful projects.
- Qualifications: Proficiency in VisualSP or similar tools; experience in digital adoption or product success required.
- Other info: Embrace a culture that values uniqueness and encourages you to bring your whole self to work.
The predicted salary is between 36000 - 60000 £ per year.
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Digital Adoption & Learning Manager, Manchester
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Client:
Location:
Manchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7834f771b8b4
Job Views:
13
Posted:
12.08.2025
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Job Description:
Job Description
Digital Adoption & Learning Manager
Flexible on GTUK location, hybrid working
NEW GROUND WON’T BREAK ITSELF.
Every day our teams help people in businesses and communities to do what is right and achieve their goals.
We are seeking a highly skilled, proactive and motivated Digital Adoption & Learning Manager to join our growing Customer Success team within our Digital, Data and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are key to maximising the value of our investments and continuously improving our user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our suite of software platforms. The ideal candidate will be proactive, able to take initiative, work independently with minimal supervision, and collaborate effectively with a diverse range of stakeholders.
A look into the role
As a Digital Adoption & Learning Manager within our Digital, Data and Technology team, you will:
- Superuser of VisualSP with strong awareness of its capabilities to effectively lead conversations to create and manage digital adoption content.
- Implement feedback loops and gather and analyse user feedback to inform future content creation and process improvements.
- Develop high-quality, engaging digital content including tutorials, guides, and walkthroughs to support users in navigating our software platforms, leveraging pre-existing content and knowledge from software SMEs.
- Utilise Microsoft Clarity and PowerBI to view usage metrics and insights, helping to understand user behaviour and improve the digital adoption process.
- Continuously improve the end-user experience by identifying pain points and providing solutions through effective digital adoption strategies.
- Conduct regular training sessions and provide ongoing support to a small community of Digital Adoption Product content creators to ensure proficiency (including live demos and hands-on workshops). Provide ongoing support through a dedicated helpdesk or support team to address any issues or questions users may have.
- Manage and lead the relationship with the vendor via their own customer success team.
- Monitor and report on the effectiveness of digital adoption initiatives, using data to drive continuous improvement.
Knowing you’re right for us
Joining us as a Digital Adoption & Learning Manager, the minimum criteria you’ll need is:
- Advanced proficiency with VisualSP or similar digital adoption platform
- Proven experience in digital adoption, product success, or a related field.
- Solid understanding of user experience (UX) principles and how they inform effective digital adoption strategies.
- Ability to analyse user feedback and performance metrics to drive improvements.
It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way:
- Proficiency with Microsoft Clarity, PowerBI, and other digital adoption tools.
- Team management experience is desirable.
- Excellent verbal and written communication skills.
- Ability to work collaboratively with cross-functional teams, product owners/developers, and vendor customer support to ensure the content is accurate, relevant, and valuable to users.
- Strong problem-solving skills and a proactive approach to addressing user needs.
Knowing we’re right for you
Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people. We never settle for what is easy; we look beyond to deliver the right thing for everyone. Building an inclusive culture, where we value differences and respect our colleagues, helps our people perform at their best and realize their potential.
Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.
Beyond the job
Life is more than work. The things you do, and the people you’re with outside of work matter. That’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.
The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind.
We’re looking for people who want to contribute, spark fresh ideas, and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people, and themselves. It’s how it should be.
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Digital Adoption & Learning Manager employer: Grant Thornton
Contact Detail:
Grant Thornton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Adoption & Learning Manager
✨Tip Number 1
Familiarise yourself with VisualSP and its features. As a Digital Adoption & Learning Manager, being a superuser will not only help you in interviews but also demonstrate your proactive approach to mastering the tools you'll be using.
✨Tip Number 2
Network with professionals in digital adoption and user experience fields. Attend relevant webinars or local meetups to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Showcase your ability to analyse user feedback and performance metrics. Prepare examples of how you've used data to drive improvements in previous roles, as this is a key aspect of the job.
✨Tip Number 4
Demonstrate your collaborative skills by discussing past experiences where you've worked with cross-functional teams. Highlighting your ability to communicate effectively with diverse stakeholders will set you apart.
We think you need these skills to ace Digital Adoption & Learning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital adoption and learning management. Emphasise your proficiency with VisualSP and any similar platforms, as well as your understanding of user experience principles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing user experiences through digital tools. Mention specific examples of how you've successfully implemented digital adoption strategies in the past.
Showcase Your Skills: Clearly outline your skills related to Microsoft Clarity, PowerBI, and other digital adoption tools. Provide examples of how you've used data to drive improvements in previous roles.
Highlight Collaboration Experience: Since the role involves working with cross-functional teams, include examples of successful collaborations in your application. This could be projects where you worked with product owners, developers, or customer support teams.
How to prepare for a job interview at Grant Thornton
✨Showcase Your Digital Adoption Expertise
Make sure to highlight your experience with VisualSP or similar digital adoption platforms. Be prepared to discuss specific projects where you've successfully implemented digital adoption strategies and how they improved user experiences.
✨Demonstrate Your Analytical Skills
Since the role involves analysing user feedback and performance metrics, come equipped with examples of how you've used data to drive improvements in previous roles. Discuss any tools like Microsoft Clarity or PowerBI that you've used to gather insights.
✨Prepare for Collaborative Scenarios
The job requires working with cross-functional teams, so be ready to share experiences where you've collaborated effectively with diverse stakeholders. Highlight your communication skills and how you ensure content is accurate and valuable.
✨Emphasise Your Problem-Solving Approach
Be prepared to discuss how you've identified pain points in user experiences and the proactive solutions you've implemented. This will demonstrate your ability to continuously improve digital adoption processes.
