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- Tasks: Help prevent homelessness and support vulnerable households in Croydon.
- Company: Join Croydon Council, a diverse and thriving community dedicated to housing solutions.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong knowledge of housing law and experience in customer-focused services required.
- Other info: Inclusive employer committed to diversity and equal opportunities.
The predicted salary is between 36000 - 43200 £ per year.
Help us prevent homelessness and make a real difference in Croydon
Croydon is one of London’s largest and most diverse boroughs. With a thriving community and a growing demand for housing services, we are committed to supporting residents in crisis and providing sustainable housing solutions. We’re looking for a passionate and proactive Homeless Intervention and Prevention Officer to join our dedicated Housing Needs Service. You will play a vital role in preventing homelessness, supporting vulnerable households, and delivering positive housing outcomes for Croydon’s residents.
What you’ll be doing:
- Acting as the first point of contact for residents at risk of homelessness.
- Providing tailored housing advice, support, and sustainable solutions to prevent homelessness.
- Developing personalised housing plans and working with multiple agencies to deliver long-term results.
- Carrying out homelessness assessments and making legally sound decisions under housing legislation.
- Using innovative tools and prevention funds to help residents stay in their homes.
- Collaborating with internal teams, landlords, and external partners to provide effective housing pathways.
About you:
We are looking for someone with:
Strong knowledge of homelessness legislation, prevention initiatives, and housing law.
Experience in housing, homelessness prevention, or a related customer-focused service.
The ability to manage complex caseloads in a fast-paced, target-driven environment.
Excellent negotiation, problem-solving, and communication skills.
Ability to support residents in challenging situations.
Why join us
We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.
- Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
- Career Development: We invest in our staff and support their development.
- Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
- Family Friendly provisions: Generous maternity leave and family leave provisions
- Work Life Balance: Options for flexible and agile working options in line with service demand
- Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management.At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change
View our full range of Staff Benefits – Croydon Jobs Careers
To view the role profile click here
Application Closing Date: 2nd September
Assessment Centres:Week Commencing 16th September
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Additional Information
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Homelessness Intervention and Prevention Officers - Grade 9 (£42,060 to £43,680) employer: Your Croydon
Contact Detail:
Your Croydon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homelessness Intervention and Prevention Officers - Grade 9 (£42,060 to £43,680)
✨Tip Number 1
Familiarise yourself with the latest homelessness legislation and prevention initiatives. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the challenges faced by residents.
✨Tip Number 2
Network with professionals in the housing and homelessness sector. Attend local events or join online forums to connect with others who work in similar roles. This can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle complex cases and support vulnerable households, as this will showcase your problem-solving skills and ability to manage challenging situations.
✨Tip Number 4
Research Croydon’s specific housing challenges and community needs. Understanding the local context will allow you to tailor your responses and show that you are genuinely interested in making a difference in the area.
We think you need these skills to ace Homelessness Intervention and Prevention Officers - Grade 9 (£42,060 to £43,680)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Homelessness Intervention and Prevention Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing, homelessness prevention, or customer-focused services. Use specific examples to demonstrate your knowledge of homelessness legislation and your ability to manage complex cases.
Showcase Your Skills: Make sure to showcase your negotiation, problem-solving, and communication skills in your application. Provide examples of how you've successfully supported individuals in challenging situations, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your passion for preventing homelessness and making a difference in Croydon. Explain why you want to work for Croydon Council and how you can contribute to their mission of supporting residents in crisis.
How to prepare for a job interview at Your Croydon
✨Know Your Legislation
Familiarise yourself with homelessness legislation and housing law. Be prepared to discuss how these laws impact your approach to preventing homelessness and supporting residents.
✨Showcase Your Experience
Highlight any relevant experience in housing or customer-focused services. Share specific examples of how you've successfully managed complex cases or supported vulnerable individuals in the past.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you had to negotiate or solve problems under pressure. Think about how you can apply innovative solutions to help residents stay in their homes.
✨Emphasise Team Collaboration
Illustrate your ability to work collaboratively with various stakeholders, including internal teams and external partners. Discuss how strong relationships can lead to effective housing pathways and positive outcomes.
