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- Tasks: Support the implementation of a new procurement system and provide helpdesk support.
- Company: Join SCL, a dynamic subsidiary of County Durham and Darlington NHS Foundation Trust.
- Benefits: Enjoy pension contributions, night shift allowances, and flexible bank work opportunities.
- Why this job: Be part of a crucial project that enhances procurement systems and supports your professional growth.
- Qualifications: GCSE Maths and English A*-C or equivalent; experience with electronic procurement systems preferred.
- Other info: This role offers a chance to learn and grow in a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
The Systems Support Officer\’s post is part of the CDD Services Procurement Information Team and is responsible for providing an effective, efficient, and professional procurement system and information service to all stakeholder organizations. The Procurement Information Team is replacing the current procurement system, Cardea. This role will assist the team with the implementation of the new procurement system.
Main Duties of the Job
This role will support the Procurement Information team with the replacement of the Cardea Procurement system.
The key tasks include:
- Supporting the implementation of the new procurement system.
- Pre go-live tasks such as data collection, testing, and helpdesk support.
- Post go-live tasks including helpdesk support and resolving system issues.
Main duties will include:
- Gathering administrative data to populate the new system.
- Learning how the system works to participate in testing and ensure functionality.
- Providing helpdesk support, troubleshooting, and issue resolution for staff.
- Recording system issues and managing issue logs.
- Producing reports for staff as requested.
About Us
SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT), set up to deliver various non-clinical services. It is a separate legal entity to CDDFT.
SCL offers its own Terms and Conditions of employment, which differ from the NHS Terms and Conditions. Benefits include:
- Access to a pension scheme with NEST; CDD Services contributes 3%.
- Night shift working allowances where appropriate.
- Bank holiday working allowances where appropriate.
Bank work is offered on an \’as and when\’ basis with no guaranteed hours, paid pro-rata for hours worked.
Job Responsibilities
This role supports the Procurement Information team with the replacement of the Cardea Procurement system.
The key tasks include support for system implementation, data collection, testing, helpdesk support, and issue resolution, both pre and post go-live. Responsibilities include gathering admin data, learning system operations, troubleshooting, recording issues, and producing reports.
Person Specification
Experience
- Working knowledge of electronic procurement systems.
- Experience involved in previous system implementations.
Special Skills & Knowledge
- Basic knowledge of organizational policies, such as Standing Financial Instructions.
- Ability to respond to queries within 48 hours.
- Good communication skills with internal and external stakeholders.
- Ability to plan and prioritize work.
Qualifications
- GCSE Maths and English grades A*-C or 9-4 (or equivalent).
- NVQ Level 3 or a Diploma in IM&T or equivalent experience.
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System Support Officer employer: CDDFT Charity
Contact Detail:
CDDFT Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Support Officer
✨Tip Number 1
Familiarise yourself with electronic procurement systems, especially if you've worked with similar platforms before. This knowledge will not only help you during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills. Since the role involves providing helpdesk support and resolving system issues, being able to showcase your problem-solving abilities will make you a standout candidate.
✨Tip Number 3
Prepare to discuss your experience with data collection and reporting. Being able to articulate how you've gathered and managed data in previous roles will be crucial for this position.
✨Tip Number 4
Highlight your communication skills, particularly in relation to working with stakeholders. Be ready to provide examples of how you've effectively communicated in past roles, as this is key for supporting both internal and external parties.
We think you need these skills to ace System Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the System Support Officer position. Understand the key responsibilities and required skills, such as experience with electronic procurement systems and good communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous work with procurement systems or system implementations, and ensure your qualifications are clearly stated.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how your background and skills make you a great fit for the role. Mention your understanding of the procurement process and your ability to support system implementation and troubleshooting.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at CDDFT Charity
✨Show Your Knowledge of Procurement Systems
Make sure to brush up on your understanding of electronic procurement systems. Be prepared to discuss any previous experiences you have with system implementations, as this will demonstrate your relevant expertise.
✨Highlight Your Communication Skills
Since the role involves interacting with various stakeholders, it's crucial to showcase your communication skills. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or providing support.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully troubleshot issues or resolved problems. This will show that you can handle the helpdesk support aspect of the role and manage system issues efficiently.
✨Prepare for Data Management Questions
As gathering and managing administrative data is a key responsibility, expect questions related to data collection and reporting. Think of examples where you've worked with data and how you ensured its accuracy and relevance.
