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- Tasks: Join our Help Desk Team to support customer requests and ensure patient safety.
- Company: The Blood Cancer Foundation of Michigan is dedicated to improving lives through healthcare support.
- Benefits: Enjoy NHS discounts, flexible working, training opportunities, and a buying/selling leave scheme.
- Why this job: Make a real impact while developing your skills in a supportive and dynamic environment.
- Qualifications: Business Administration NVQ Level 3 or equivalent experience; good IT and communication skills required.
- Other info: This role offers the chance to join a staff bank for additional shifts if desired.
The predicted salary is between 22700 - 25300 £ per year.
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Job Summary
A position has arisen to join our Help desk Team providing a triage service to our customers. The team answer calls and requests through a CAFM system prioritising and ensuring patient safety is never compromised. At times the requests can be complex and difficult requiring the administrator to remain calm and focused .
Job Summary
A position has arisen to join our Help desk Team providing a triage service to our customers. The team answer calls and requests through a CAFM system prioritising and ensuring patient safety is never compromised. At times the requests can be complex and difficult requiring the administrator to remain calm and focused .
Good communication and administrative skills are essential as the post holder will need to communicate with senior managers, contractors , members of the public and other staff members .
Previous applicants need not apply
Main duties of the job
The post holder will be expected to:- Support the centralised Help Desk function, as the point of contact for the wider Trust to ensure reactive tasks are appropriately logged and issued, utilising the Trust\’s adopted Computer Aided Facilities Management (CAFM) system received via the portal, calls and email.- Work flexibly within a team of pooled administrators, provide efficient and effective administration relating to the financial aspects of the Estates and Facilities functions, such as raising purchase orders and receipting invoices.- To provide high quality and accurate records, including databases, trackers, and spreadsheets- Facilitate meetings, accurate minute taking and recording action logs.
This post will be delivering against a customer focused service delivery model, with excellent organisation and communication skills; have the ability to be solution focus and have a broad knowledge across Estates and Facilities functions to ensure full understanding of the administrative needs and requirements to ensure a high quality effective service to be delivered.
About Us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Details
Date posted
08 August 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year per annum + 5% High Cost Allowance
Contract
Permanent
Working pattern
Full-time
Reference number
364-A-9199-A
Job locations
Pride House
Basildon
SS15 6TQ
Job Description
Job responsibilities
To provide an efficient and effective administrative service to a multidisciplinary team within the directorate
To follow approved administrative processes and actively engage in process review and development
This role will work predominantly within the Help Desk function, the post holder will be the initial point of contact (via portal / telephone / email) for the wider trust to log reactive maintenance tasks
To be responsible for processing on-call time sheets for Maintenance Engineers and Estates Engineering Officers, reconciling and verifying timesheets against booked data for approval and sign off by the Maintenance Manager / Trust Estates Engineering Technical Lead
To be responsible for being a single of source of reporting of Estates information via CAFM
Calls taken on the Help Desk will constantly interrupt the usual work pattern as these have been assessed and require detailed knowledge and judgement to determine appropriate prioritisation to meet service and response time performance standards. The post holder must ensure that all Urgent tasks are identified and brought to the attention of the relevant Estates Engineering Officer / Maintenance Manager
Support the management of the Trusts adopted ACT system and associated processes via the helpdesk
To facilitate meetings and compile agenda upon requestTake and produce meeting minutes and action lists, and follow up on action points.
Collate and distribute of all relevant documents.
General Administration and Office Duties
Work flexibly to cover all administrative areas as requested by your line manager including colleagues or periods of absence where appropriate and within the scope of capabilities
Proactively identify potential issues or risks that may compromise the smooth running department and escalate to your line manager
Ensure appropriate handover of any outstanding administrative procedures related to the department.
Complete word processing, typing letters, memos and filing duties
Job Description
Job responsibilities
To provide an efficient and effective administrative service to a multidisciplinary team within the directorate
To follow approved administrative processes and actively engage in process review and development
This role will work predominantly within the Help Desk function, the post holder will be the initial point of contact (via portal / telephone / email) for the wider trust to log reactive maintenance tasks
To be responsible for processing on-call time sheets for Maintenance Engineers and Estates Engineering Officers, reconciling and verifying timesheets against booked data for approval and sign off by the Maintenance Manager / Trust Estates Engineering Technical Lead
To be responsible for being a single of source of reporting of Estates information via CAFM
Calls taken on the Help Desk will constantly interrupt the usual work pattern as these have been assessed and require detailed knowledge and judgement to determine appropriate prioritisation to meet service and response time performance standards. The post holder must ensure that all Urgent tasks are identified and brought to the attention of the relevant Estates Engineering Officer / Maintenance Manager
Support the management of the Trusts adopted ACT system and associated processes via the helpdesk
To facilitate meetings and compile agenda upon requestTake and produce meeting minutes and action lists, and follow up on action points.
Collate and distribute of all relevant documents.
General Administration and Office Duties
Work flexibly to cover all administrative areas as requested by your line manager including colleagues or periods of absence where appropriate and within the scope of capabilities
Proactively identify potential issues or risks that may compromise the smooth running department and escalate to your line manager
Ensure appropriate handover of any outstanding administrative procedures related to the department.
Complete word processing, typing letters, memos and filing duties
Person Specification
Education/qualifications
Essential
- Business Administration NVQ Level 3 or equivalent experience.
- ECDL or equivalent experience of Word, Excel , Power point and Access.
- Literate in IT/Computer Skills
- Able to produce good quality reports with recommendations based on data analysis and within tight timescales
Desirable
- Understanding of recharging mechanisms.
- Knowledge of Integrated Estates and FM Helpdesk software systems.
- Knowledge of Estates and FM services
Skills/experience
Essential
- Confident and effective communicator with good verbal and written skills.
- Good standard of numeracy GCSE or equivalent.
Person Specification
Essential
- Confident and effective communicator with good verbal and written skills.
- Good standard of numeracy GCSE or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Essex Partnership University NHS Foundation Trust
Address
Pride House
Basildon
SS15 6TQ
Employer\’s website
https://eput.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Essex Partnership University NHS Foundation Trust
Address
Pride House
Basildon
SS15 6TQ
Employer\’s website
https://eput.nhs.uk/ (Opens in a new tab)
LNKD1_UKTJ
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT System Training and Support
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Help Desk Administrator employer: The Blood Cancer Foundation of Michigan
Contact Detail:
The Blood Cancer Foundation of Michigan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Administrator
✨Tip Number 1
Familiarise yourself with the Computer Aided Facilities Management (CAFM) systems commonly used in help desk roles. Understanding how these systems work will give you a significant advantage during the interview process.
✨Tip Number 2
Practice your communication skills, especially in handling complex queries. Role-playing scenarios with friends or family can help you stay calm and focused when faced with challenging situations.
✨Tip Number 3
Research The Blood Cancer Foundation of Michigan and their values. Being able to articulate how your personal values align with theirs can make a strong impression during interviews.
✨Tip Number 4
Network with current or former employees of the Trust. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Help Desk Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Help Desk Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in administrative roles, particularly in help desk or customer service environments. Mention specific examples where you successfully managed complex requests or maintained calm under pressure.
Showcase Communication Skills: Since good communication is essential for this role, make sure to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with various stakeholders in past roles.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of The Blood Cancer Foundation of Michigan. Mention why you are interested in working for them and how you can contribute to their mission, especially in ensuring patient safety and effective service delivery.
How to prepare for a job interview at The Blood Cancer Foundation of Michigan
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Help Desk Administrator. Be prepared to discuss how your skills and experiences align with these duties, especially in areas like customer service and administrative tasks.
✨Showcase Communication Skills
Since this role requires effective communication with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, particularly in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved complex issues or triaged requests effectively. Highlight your ability to remain calm under pressure and prioritise tasks, as this is crucial for ensuring patient safety.
✨Familiarise Yourself with CAFM Systems
If you have experience with Computer Aided Facilities Management (CAFM) systems, be sure to mention it. If not, do some research on how these systems work and be prepared to discuss how you would adapt to using one in the role.
