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- Tasks: Manage cloud support tickets and optimise Azure and AWS environments.
- Company: Join a forward-thinking tech company delivering innovative software solutions.
- Benefits: Enjoy a hybrid work model, 25 days holiday, and performance bonuses.
- Why this job: Be part of a supportive culture with excellent training and growth opportunities.
- Qualifications: Experience with Azure, AWS, Terraform, and strong troubleshooting skills required.
- Other info: Open to exploring AI tools for operational efficiency.
The predicted salary is between 39000 - 61000 £ per year.
This range is provided by RedTech Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
An exciting opportunity has arisen for a Cloud Support Engineer to join a well-established and forward-thinking technology company, delivering innovative software solutions to clients across multiple sectors. You’ll play a key role in ensuring cloud platforms remain secure, stable, and high-performing, while driving automation and process improvements. This is a hybrid role requiring two days per week in the office, with the rest working remotely.
Location: Ludlow, Shropshire – hybrid, 2 days per week in the office
Salary: £45,000 – £55,000 per annum + benefits + performance bonus
Requirements for Cloud Support Engineer:
- Commercial experience managing Azure and AWS environments
- Skilled in writing and managing infrastructure as code using Terraform
- Proficient with Ansible and confident in maintaining clean, efficient playbooks
- Strong understanding of cloud networking, including VPNs, firewalls, and proxies
- Ability to troubleshoot across Windows, Active Directory, and complex cloud setups
- Experience with SQL Server, SMTP, IIS, and CI/CD pipelines
- Knowledge of cloud security standards such as ISO27001 and PCI-DSS
- Experience using ticketing systems (e.g. Jira) and improving support workflows
- Excellent communication skills, able to explain technical concepts to non-technical stakeholders
- Passion for automation and an openness to exploring AI tools to streamline operations
Beneficial experience:
- Knowledge of backup solutions, DNS configuration, and system performance optimisation
- Experience collaborating with DevOps teams on software releases
- Familiarity with AI’s potential to enhance operational efficiency
Responsibilities for Cloud Support Engineer:
- Manage and resolve infrastructure-related support tickets, identifying root causes quickly
- Build and maintain highly available cloud environments using automation tools
- Troubleshoot and optimise Azure and AWS components
- Support software releases in collaboration with engineering teams
- Implement and maintain cloud security best practices
- Drive automation across infrastructure and deployment processes
- Document fixes, update internal knowledge bases, and improve support workflows
- Work with cross-functional teams to enhance system reliability, scalability, and security
What the role offers:
- A supportive culture with excellent training and professional development opportunities
- Performance-related bonus, 25 days holiday + bank holidays, plus 2 wellbeing days
- Flexible benefits package including private healthcare, life assurance, and retail discounts
Applications:
If you would like to apply for this Cloud Support Engineer role, please send your CV via the relevant links.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing applications@redtech-recruit.com (if this email address has been removed by the job board, full contact details are readily available on our website).
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Engineering, Information Technology, and Consulting
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Industries
Software Development, Technology, Information and Media, and IT System Custom Software Development
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Cloud Support Engineer employer: RedTech Recruitment
Contact Detail:
RedTech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer
✨Tip Number 1
Familiarise yourself with the specific cloud technologies mentioned in the job description, such as Azure and AWS. Consider setting up a personal project or lab environment to demonstrate your hands-on experience with these platforms.
✨Tip Number 2
Brush up on your skills with Terraform and Ansible, as these are crucial for the role. You might want to create sample playbooks or infrastructure as code examples that you can discuss during the interview.
✨Tip Number 3
Prepare to explain complex technical concepts in simple terms, as excellent communication skills are highlighted in the job requirements. Practising with friends or family can help you refine this skill.
✨Tip Number 4
Research the company’s culture and values to align your responses during the interview. Understanding their approach to innovation and automation will help you articulate how you can contribute to their goals.
We think you need these skills to ace Cloud Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Azure and AWS environments, as well as your skills in Terraform and Ansible. Use specific examples to demonstrate your expertise in cloud networking and troubleshooting.
Craft a Strong Cover Letter: In your cover letter, express your passion for automation and how you can contribute to improving support workflows. Mention any relevant experience with ticketing systems like Jira and your understanding of cloud security standards.
Showcase Relevant Projects: If you've worked on projects involving cloud infrastructure or automation, include these in your application. Detail your role and the impact of your contributions, especially in relation to system performance optimisation and collaboration with DevOps teams.
Prepare for Technical Questions: Be ready to discuss your technical skills during the interview process. Brush up on your knowledge of SQL Server, CI/CD pipelines, and cloud security practices, as these are likely to come up in discussions with the hiring team.
How to prepare for a job interview at RedTech Recruitment
✨Showcase Your Cloud Knowledge
Make sure to brush up on your knowledge of Azure and AWS environments. Be prepared to discuss your hands-on experience with these platforms, as well as any specific projects where you managed cloud infrastructure.
✨Demonstrate Automation Skills
Since the role emphasises automation, be ready to talk about your experience with Terraform and Ansible. Share examples of how you've used these tools to streamline processes or improve efficiency in previous roles.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice explaining complex technical concepts in simple terms, especially how you would communicate with non-technical stakeholders.
✨Prepare for Troubleshooting Scenarios
Expect to face troubleshooting questions during the interview. Prepare to discuss specific instances where you identified and resolved issues in cloud setups, particularly involving Windows, Active Directory, or SQL Server.
