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- Tasks: Lead daily operations and enhance resident experiences in a vibrant community.
- Company: Greystar is a global leader in rental housing, managing over $300 billion in real estate.
- Benefits: Enjoy healthcare, paid time off, professional development, and flexible work options.
- Why this job: Join a passionate team dedicated to enriching lives and building strong communities.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude are essential.
- Other info: Be part of a supportive environment that values your growth and well-being.
The predicted salary is between 28000 - 37000 £ per year.
The purpose of this role is to manage and support the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe, and welcoming community that residents enjoy being part of. The role involves assisting the Community Manager in the daily financial and operational management of the property, including leasing, marketing, property maintenance, and tenancy administration.
Key Responsibilities:
- Act as a role model by demonstrating core values at all times.
- Engage proactively with residents to improve service delivery and exceed expectations.
- Promote resident satisfaction and retention by monitoring feedback, responding to inquiries and complaints promptly, and resolving issues effectively.
- Support the Community Manager with team communication, assessment, and development.
- Monitor payments, chase rent arrears, and promote tenancy extensions and revenue streams.
- Manage tenancy processes, including inspections, evictions, and fee collection.
- Process invoices and communicate with finance and stakeholders.
- Ensure compliance with company policies, laws, and regulations.
- Conduct community walkabouts to maintain safety, cleanliness, and appeal.
- Complete administrative tasks, including reporting and data accuracy.
- Assist with resident events and marketing activities, including viewings and follow-ups.
- Maintain local knowledge resources relevant to residents’ needs.
- Stay informed about market and competitor conditions.
- Support summer community preparations and move-in/move-out processes.
- Ensure health and safety compliance and participate in emergency support if required.
- Assist in budget preparation and management accounts.
- Provide excellent customer service and build strong relationships.
- Adapt communication and negotiation skills to diverse audiences.
- Work flexibly in a changing environment and continuously seek improvement.
Greystar is a leading global real estate company specializing in property management, investment, development, and construction. Headquartered in Charleston, South Carolina, Greystar manages over $300 billion of real estate worldwide, operating in nearly 250 markets with offices across North America, Europe, South America, and Asia-Pacific. Greystar manages over 1 million units and has nearly $78 billion assets under management, including over $35 billion in development assets. Founded in 1993 by Bob Faith, Greystar is committed to providing world-class service in rental residential real estate. For more information, visit www.greystar.com.
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Assistant Manager employer: Greystar
Contact Detail:
Greystar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Greystar's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but are genuinely interested in contributing to their community.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn. Ask them about their experiences and the company culture. This insider knowledge can help you tailor your approach and questions during the interview process, making you stand out as a well-informed candidate.
✨Tip Number 3
Prepare specific examples from your past work that showcase your customer service skills and ability to handle challenging situations. Greystar values excellent service delivery, so being able to articulate your experiences will demonstrate your fit for the Assistant Manager role.
✨Tip Number 4
Stay updated on the latest trends in the rental housing market. Being knowledgeable about current market conditions and competitor activities will not only impress during interviews but also show your commitment to the industry and readiness to contribute to Greystar's success.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Assistant Manager position at Greystar. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service experience and any previous roles that involved team management or property management. Use specific examples to demonstrate how your skills align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Greystar and how you can contribute to their mission of providing exceptional resident experiences.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for the Assistant Manager role.
How to prepare for a job interview at Greystar
✨Showcase Your Customer Service Skills
As the role heavily focuses on resident satisfaction, be prepared to discuss your previous customer service experiences. Share specific examples of how you've handled difficult situations or exceeded customer expectations.
✨Demonstrate Team Leadership Abilities
Highlight your experience in leading teams and supporting team members. Discuss how you motivate others and foster a positive work environment, as this is crucial for the Assistant Manager position.
✨Know the Company and Its Values
Research Greystar's mission and values before the interview. Be ready to explain how your personal values align with theirs and how you can contribute to their goal of providing exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Practice responses to common challenges faced in property management, such as dealing with resident complaints or managing financial tasks.
