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- Tasks: Join our team to deliver exceptional customer service and support resident experiences.
- Company: Greystar is a global leader in rental housing, managing over $300 billion in real estate.
- Benefits: Enjoy flexible hours, professional development, and health insurance options.
- Why this job: Be part of a dynamic team that values your contributions and fosters personal growth.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office are essential.
- Other info: Part-time role with 20 hours per week, perfect for students seeking work-life balance.
Customer Service Associate- Part Time – 20 hours
Customer Service Associate- Part Time – 20 hours
4 days ago Be among the first 25 applicants
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R0163655 Chapter White City London, United Kingdom
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- Overview
- Job Responsibilities
- Success Profile
- Trending
- Benefits
Overview
Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
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Job Responsibilities
About Greystar
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
Job Description Summary
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Job Description
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Supports events and activities within the Community
- Establishes and maintains relationships with University clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending
- Raise purchase orders in accordance with procedures
- Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
- Look to maximise efficiency of utilities.
Key Relationships
- Onsite Team Members
About You
Knowledge & Qualifications
- Good level of general education
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
- A knowledge and understanding of UK Health and Safety requirements and legislation
Essential
Experience & Skills
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills
- Excellent organisation skills with the ability to multi task and prioritise
- Numerical skills necessary to complete the above activities
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
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Success Profile
What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.
- Professional
- Organized
- Responsible
- Resourceful
- Helpful
- Confident
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Trending
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Meet our people and discover how you can make an impact providing a home to people across the world.
\”Greystar and my values are perfectly aligned to enrich the lives we touch by doing things the right way. The company lives by this and it provides balance in my life and work becomes an entirely different experience. There is passion that moves you to a whole new level of fulfillment and gratitude. That’s when you can do your best for yourself, your customers, and your team.\”
- Daiva
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Benefits
Healthcare
Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance* plan options
- in select countries
Retirement Planning
We know planning for retirement is a top priority for our team members. We offer competitive retirement savings plans including employer-matched 401(k) plans (US Only) and country-specific Pension Schemes to ensure the security of your financial future.
Paid Time Off
Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays*
- varies by country
Paid Parental Leave
Maternal and paternal paid leave is available for the birth or adoption of a child
Professional Development
Ongoing support is available for career advancement opportunities in addition to corporate training programs
Employee Assistance
Program
Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you
Note: Outlined benefits may vary by international region.
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Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
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Job function
Other
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Customer Service Associate- Part Time - 20 hours employer: Greystar
Contact Detail:
Greystar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate- Part Time - 20 hours
✨Tip Number 1
Familiarise yourself with Greystar's values and mission. Understanding their commitment to exceptional resident experiences will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've handled customer queries or complaints effectively, as this is crucial for the Customer Service Associate position.
✨Tip Number 3
Demonstrate your teamwork skills by discussing past experiences where you collaborated with others to achieve a common goal. Greystar values team players, so showing that you can work well with colleagues will set you apart.
✨Tip Number 4
Research local amenities and community events relevant to the property. Being knowledgeable about the area will not only impress your interviewers but also show your enthusiasm for enhancing the resident experience.
We think you need these skills to ace Customer Service Associate- Part Time - 20 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to deliver exceptional service, handle complaints, and work as part of a team, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your customer service skills and how they align with Greystar's values.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office and any other relevant systems. Mention your organisational skills and ability to multitask, as these are crucial for managing administrative tasks effectively.
Demonstrate Cultural Fit: Research Greystar’s company culture and values. In your application, reflect on how your personal values align with theirs, particularly in delivering exceptional resident experiences and being a supportive team player.
How to prepare for a job interview at Greystar
✨Showcase Your Customer Service Skills
As a Customer Service Associate, your ability to provide exceptional service is key. Prepare examples of how you've handled customer queries or complaints in the past, demonstrating your problem-solving skills and commitment to exceeding expectations.
✨Research Greystar and Its Values
Familiarise yourself with Greystar's mission and values. Understanding their focus on community and resident experience will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Teamwork
This role requires working closely with others. Be ready to discuss your experiences as a team player, highlighting how you support colleagues and contribute to a positive work environment.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle specific situations, such as dealing with difficult residents or managing multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
