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- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand in airports and beyond, dedicated to enhancing every journey.
- Benefits: Enjoy employee discounts, paid leave, pension scheme, and wellness support for your wellbeing.
- Why this job: Be part of a supportive culture that values development and recognition while making a real impact.
- Qualifications: Retail leadership experience preferred; strong communication and team motivation skills are essential.
- Other info: Must provide 5 years of references and pass a criminal records check for airport access.
The predicted salary is between 30000 - 42000 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition – spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
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Airside -Night Team Leader employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airside -Night Team Leader
✨Tip Number 1
Familiarise yourself with the specific requirements for airport roles, especially the need for five years of continuous references. Make sure you have these references ready and organised to avoid any delays in your application process.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments during your conversations. Be prepared to share specific examples of how you've motivated teams and improved customer service in previous roles.
✨Tip Number 3
Demonstrate your flexibility and willingness to support other stores when needed. This shows that you're a team player and can adapt to the dynamic nature of retail, which is highly valued in this role.
✨Tip Number 4
Prepare to discuss your approach to employee training and development. Think of ways you've previously supported colleagues in their growth and how you can create a culture of learning within the team.
We think you need these skills to ace Airside -Night Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience, particularly in retail or fast-paced environments. Emphasise your ability to meet KPIs and support team development.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team leadership. Mention specific examples of how you've motivated teams and created a positive working environment.
Highlight Relevant Experience: Clearly outline your previous roles that demonstrate your leadership skills and experience in training and developing staff. Use metrics where possible to showcase your achievements.
Prepare for the Interview: Research WHSmith and their values. Be ready to discuss how you would create a culture of learning and support within your team, and prepare examples of how you've successfully led teams in the past.
How to prepare for a job interview at Funky Pigeon
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles, especially in retail or fast-paced environments. Highlight specific examples where you successfully led a team, met KPIs, and improved customer service.
✨Demonstrate Your Team Engagement Skills
Think of instances where you have motivated your team or created a supportive work environment. Share how you recognise and develop individual skills within your team to foster a culture of learning.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly. The ability to build strong relationships and communicate effectively is crucial for this role, so be ready to demonstrate your communication style during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and flexibility. Prepare scenarios where you had to adapt quickly or support other teams, showcasing your proactive approach and teamwork.
