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- Tasks: Support people transitioning from hospital to home by coordinating essential services.
- Company: Join KCC, a diverse and inclusive organisation dedicated to community support.
- Benefits: Enjoy a friendly work environment, ongoing training, and employee wellbeing resources.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive team.
- Qualifications: Previous admin or customer service experience is essential; strong communication and organisational skills required.
- Other info: This is a 2-year fixed-term contract with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Arranging Support Administration Officer
Role Responsibility
Are you confident, organised, personable, and passionate about helping others?
We are seeking an Administration Officer to join our Arranging Support Hospital Discharge Team, working to arrange essential services supporting people to return home safely from hospital. This is an exciting and pivotal role supporting people at every stage of their care journey.
About the Team:
The Hospital Team is responsible for coordinating and managing services for people leaving hospital – whether they require residential or nursing placements, or support at home through community services. We work closely with Locality Teams, Health professionals, providers, and families to ensure timely and effective transitions from hospital back into the community.
Key Responsibilities:
Be the first point of contact for the team: manage the team mailbox, handle queries and minor complaints, and direct calls to the appropriate staff.
Triage and allocate referrals, maintaining accurate trackers and up-to-date information on our systems.
Support the Hospital Team by assisting with the coordination of placements and care packages for people leaving hospital, covering both residential/nursing placements and community services.
Communicate effectively with individuals, families, service providers, and health and care professionals to ensure smooth transitions and ongoing support.
Maintain information and records in line with council policies, data protection, and record retention requirements.
Provide day-to-day administration and clerical support to the team, such as monitoring emails, ordering office supplies, and managing appointments and meetings (including minute-taking when required).
Process, maintain, and monitor financial records, including expense and income tracking, and resolving invoice queries.
About You:
Previous experience in an administrative or customer service role is essential.
Excellent organisational, communication, and interpersonal skills.
Ability to manage a varied workload with strong attention to detail.
Proficient in Microsoft Office, with the ability to learn new computer systems.
A team player, able to work flexibly, confidentially, and professionally. Compassionate and committed to supporting vulnerable people.
In Return, We Offer:
- A supportive and friendly working environment.
- Ongoing training and professional development.
- Access to employee benefits and wellbeing resources.
This is a 2 year fixed term contract.
This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
For further information on this role, please contact Jackie McArthur – Arranging Support Hospital Discharge Team Manager
03000 415407 / 07850 715717
About the Company
Work that works for you and us – let\’s talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county\’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Location Brook House, Whitstable, Kent, United Kingdom
#J-18808-Ljbffr
Arranging Support Administration Officer employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arranging Support Administration Officer
✨Tip Number 1
Familiarise yourself with the local health and social care services in your area. Understanding how these services operate will help you communicate effectively with individuals and families, showcasing your knowledge during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for the types of conversations you'll have with service users, families, and health professionals, ensuring you come across as confident and personable.
✨Tip Number 3
Network with current or former employees of the Arranging Support Hospital Discharge Team. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Demonstrate your organisational skills by creating a detailed plan for managing a hypothetical caseload. This will not only show your ability to handle a varied workload but also highlight your attention to detail, which is crucial for this role.
We think you need these skills to ace Arranging Support Administration Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of an Arranging Support Administration Officer.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in administrative or customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational and communication skills.
Write a Strong Cover Letter: In your cover letter, express your passion for helping others and your commitment to supporting vulnerable people. Provide specific examples of how you've successfully managed similar responsibilities in the past, and explain why you want to work with the Hospital Discharge Team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Kent County Council
✨Show Your Organisational Skills
As an Arranging Support Administration Officer, you'll need to demonstrate your ability to manage a varied workload. Be prepared to discuss specific examples of how you've successfully organised tasks or projects in the past.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle queries or complaints from individuals and families.
✨Highlight Your Compassionate Side
This position involves supporting vulnerable people, so it's important to convey your passion for helping others. Share experiences that showcase your empathy and commitment to providing excellent support.
✨Familiarise Yourself with Relevant Policies
Understanding council policies, data protection, and record retention requirements is crucial. Brush up on these topics before the interview, so you can speak knowledgeably about how you would maintain information and records.
