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For Companies At a Glance
- Tasks: Lead delivery operations, ensuring timely vehicle handovers and high customer satisfaction.
- Company: Join Tesla, a leader in innovative technology and sustainable energy solutions.
- Benefits: Enjoy a dynamic work environment, ongoing training, competitive pay, and a fun workplace.
- Why this job: Be part of a mission-driven team that values collaboration, learning, and operational excellence.
- Qualifications: Experience in sales or operations, strong problem-solving skills, and a valid driver’s license required.
- Other info: Opportunity to mentor and develop your team while working with cutting-edge technology.
The predicted salary is between 28800 - 43200 £ per year.
What To Expect
As Operations Supervisor, you will be responsible for the execution of all deliveries within the assigned country and meeting or exceeding targets. You will ensure smooth execution of deliveries that adhere to defined performance indicators, including dwell, yield, costs per delivery, customer satisfaction, and transactional accuracy. You will ensure Tesla locations are operationally effective and efficient. You will work cross-functionally with Inside Sales & Delivery, Order Operations, Financial Services, Enterprise, Logistics, Service, and other support teams to deliver vehicles in a timely manner while ensuring the highest levels of customer service are achieved. You will mentor subordinates and operations teams to help achieve business goals and ensure staff needs are met.
We Offer:
- A dynamic and fast-paced environment where inclusion, learning, and collaboration are key to success
- The chance to work with innovative technology, advanced tools, and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean, and fun workplace
What You\’ll Do
- Build and maintain teams with the highest productivity standards to ensure timely vehicle arrival at Tesla locations, vehicle turnaround time, and quality standards
- Oversee daily delivery operations, including vehicle arrival, vehicle readiness, and day of delivery
- Responsible for vehicle revenue recognition and final payment collection in collaboration with Inside Sales & Delivery
- Accountable for vehicle registrations process
- Assist in planning, forecasting, implementation, and follow-up of operational tasks
- Oversee, manage, and follow-up on delivery operational tasks, including managing dwell, yield, costs per delivery, customer satisfaction, and transactional accuracy
- Manage and plan day-to-day delivery operations for both vehicle and customer flows
- Manage delivery pipeline and customer escalations
- Responsible for coaching, able to lead and mentor others through the full delivery cycle
- Dispatch direct/home deliveries
- Work cross-functionally with other teams, especially Inside Sales & Delivery, Logistics, Service
- Represent Tesla in a professional and responsible manner when communicating with others, both inside and outside the company
- Maintain constant focus on improving the Tesla delivery experience to maximize customer satisfaction
- Assist in training and coaching staff to consistently perform to company standards and achieve efficient and timely vehicle deliveries
- Act as an escalation point, proactively mediating and resolving customer concerns
- Manage delivery calendars, scheduled volumes, and coordinate daily delivery operations using standardized dashboard and reports and other supporting software
- Demonstrate agility in support in all areas of the business where needed
What You\’ll Bring
- Experience in Sales or Operations
- Proven ability to focus on problem-solving, operational efficiency, and achieving results
- Demonstrated ability to successfully manage a team of people from coaching to performance management
- Ability to prioritize, manage multiple tasks, and adhere to business-critical deadlines
- Proven organizational, numerical, and analytical skills
- Excellent written and verbal communication skills
- Ability to develop collaborative relationships and communicate relevant information across all levels of the organization
- Technological fluency and ability to operate within internal business systems, CRM tools, and MS Office Suite
- Consistent record of customer service excellence
- Must have and maintain a valid driver’s license and an acceptable and safe driving record and a minimum of two years of driving experience
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Delivery Supervisor - Bluewater, Kent employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Supervisor - Bluewater, Kent
✨Tip Number 1
Familiarise yourself with Tesla's delivery processes and performance indicators. Understanding how they measure success in areas like customer satisfaction and operational efficiency will help you speak their language during interviews.
✨Tip Number 2
Network with current or former Tesla employees, especially those in operations or delivery roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved operational efficiency in previous roles. Highlighting your problem-solving skills and ability to lead will resonate well with the hiring team.
✨Tip Number 4
Showcase your technological fluency by being familiar with CRM tools and data management software. Being able to demonstrate your comfort with technology will be a plus, as Tesla values innovation and efficiency.
We think you need these skills to ace Delivery Supervisor - Bluewater, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or operations, particularly any roles where you managed a team or improved operational efficiency. Use specific examples that demonstrate your problem-solving skills and ability to achieve results.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Delivery Supervisor role at Tesla. Mention how your background aligns with their expectations, such as your experience in managing delivery operations and your commitment to customer satisfaction.
Highlight Communication Skills: Given the importance of communication in this role, emphasise your excellent written and verbal communication skills. Provide examples of how you've successfully communicated across different levels of an organisation or resolved customer concerns.
Showcase Technological Proficiency: Mention your familiarity with CRM tools and the MS Office Suite, as well as any other relevant software. Highlight instances where you've used technology to improve processes or enhance customer service.
How to prepare for a job interview at Tesla
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Delivery Supervisor at Tesla. Familiarise yourself with key performance indicators like customer satisfaction and operational efficiency, as these will likely be focal points during your interview.
✨Showcase Leadership Skills
As a Delivery Supervisor, you'll be expected to mentor and lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, demonstrating your ability to coach and motivate others.
✨Emphasise Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled operational challenges. Highlight your analytical skills and how you've improved processes in previous roles, as this aligns with Tesla's focus on operational efficiency.
✨Demonstrate Customer Service Excellence
Customer satisfaction is crucial for this role. Prepare to share examples of how you've gone above and beyond to ensure a positive customer experience, as well as how you handle escalations and resolve issues effectively.
