Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our Family Hubs, supporting families and managing admin tasks.
- Company: Join Kent County Council, dedicated to helping families thrive in vibrant community spaces.
- Benefits: Enjoy 28 days annual leave, ongoing training, and discounts on top brands.
- Why this job: Make a real impact every day in a supportive team culture that values compassion and curiosity.
- Qualifications: Level 2 qualification or equivalent experience; strong admin and customer service skills required.
- Other info: This role requires a command of spoken English for effective communication.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
Business Support Assistant, West Malling
col-narrow-left
Client:
Kent County Council
Location:
West Malling, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
33299c6ed592
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
col-wide
Job Description:
Role Responsibility
About Us
At Kent County Council, our Family Hubs are vibrant community spaces where families with children aged 019 (or up to 25 with SEND) can access a wide range of support. From midwifery and health visiting to parenting advice and youth activities, were here to help families thrive. With 56 hubs across Kent, we work hand-in-hand with partners to make a real difference
About the Role
Were on the lookout for a proactive and people-focused Business Support Assistant to join our Tonbridge & Malling team. Based in Snodland & East Malling, youll also support hubs across Tonbridge and South Tonbridge.
This is a front-facing role where youll be the welcoming face of our hubsgreeting families, signposting services, and supporting our Family Hub Workers. Youll also play a vital role behind the scenes, keeping things running smoothly with your admin skills, organisational flair, and calm, can-do attitude.
What Youll Be Doing
- Acting as the first point of contact for families, staff, and partners
- Supporting the day-to-day running of our hubs, including opening/closing and health & safety checks
- Managing sensitive information and coordinating meetings
- Using Microsoft Office and other IT tools to keep everything on track
- Helping to create a warm, inclusive, and efficient environment for everyone who walks through our doors
- Managing social media posts and digital engagement to promote Family Hub services
- Handling compliments, complaints, and occasional cash transactions securely
- Booking and preparing rooms for meetings and activities, including refreshments
- Conducting weekly fire alarm tests and logging results
- Supporting the Family Hubs digital and virtual offer to families
- Capturing and updating data in systems like Core+ and ensuring accuracy in attendance and registration records
About You
Were looking for someone who is:
- Friendly, confident, and great on the phone
- Organised and able to juggle tasks with ease
- Comfortable working across different locations
- Experienced in admin and customer service
- Skilled in Microsoft Office and other digital tools
- Aware of safeguarding, data protection, and health & safety practices
- Curious, compassionate, and committed to making a difference
Youll need a Level 2 qualification or equivalent practical experience, and a willingness to learn and grow in the Family Hubs environment.
Our Values
We live by Kents values:
- Brave We do the right thing and welcome challenge
- Curious We innovate and improve
- Compassionate Were respectful and understanding
- Strong Together We share knowledge and support each other
- Responsible We own the difference we make
What We Offer
- 28 days annual leave + bank holidays (pro rata)
- Ongoing training and development
- A supportive team culture and staff networks
- Access to Kent Rewards discounts on top brands and services
- A meaningful role where youll make a real impact every day
- Hours: Thursday & Friday, 8:30am 4:30pm
- Grade: KSA
Ready to Apply?
In your application, please use the Reason for Application section to show how you meet the criteria in the person specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
#J-18808-Ljbffr
Business Support Assistant employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant
✨Tip Number 1
Familiarise yourself with the Family Hubs and their services. Understanding what they offer will help you engage confidently with families and demonstrate your commitment to supporting the community during interviews.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed interactions in previous roles. This will show that you're ready to be the welcoming face of the hubs.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word, as these are crucial for managing data and documentation. Consider taking a quick online course if you need a refresher.
✨Tip Number 4
Research Kent County Council's values and think about how you can embody them in your role. Being able to articulate how you align with their values will set you apart from other candidates.
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Business Support Assistant position. Make notes on how your skills and experiences align with what Kent County Council is looking for.
Tailor Your Application: In the Reason for Application section, specifically address how you meet the criteria outlined in the person specification. Use examples from your past experiences that demonstrate your organisational skills, customer service abilities, and familiarity with Microsoft Office.
Highlight Relevant Experience: Emphasise any previous roles in administration or customer service. Mention specific tasks you've handled that relate to managing sensitive information, coordinating meetings, or engaging with families and communities.
Showcase Your Values: Kent County Council values bravery, curiosity, compassion, and teamwork. Reflect these values in your application by providing examples of how you've demonstrated them in your work or personal life.
How to prepare for a job interview at Kent County Council
✨Show Your People Skills
As a Business Support Assistant, you'll be the first point of contact for families and staff. Make sure to highlight your friendly and confident communication style during the interview. Share examples of how you've successfully interacted with customers or clients in the past.
✨Demonstrate Organisational Flair
This role requires juggling multiple tasks efficiently. Prepare to discuss your organisational skills and provide specific examples of how you've managed your time and prioritised tasks in previous roles. Consider mentioning any tools or methods you use to stay organised.
✨Familiarise Yourself with Relevant Policies
Understanding safeguarding, data protection, and health & safety practices is crucial for this position. Brush up on these topics before your interview and be ready to discuss how you would apply them in your role at the Family Hubs.
✨Highlight Your Tech Savviness
Since the job involves using Microsoft Office and other digital tools, be prepared to talk about your experience with these applications. You might want to mention any specific projects where you used technology to improve efficiency or communication.
