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For Companies At a Glance
- Tasks: Lead digital adoption initiatives and create engaging content for software platforms.
- Company: Join Grant Thornton, a diverse and inclusive firm dedicated to helping communities achieve their goals.
- Benefits: Enjoy flexible working options and a supportive work-life balance.
- Why this job: Make a real impact by enhancing user experiences and driving digital transformation.
- Qualifications: Proven experience in digital adoption and strong proficiency with VisualSP or similar tools required.
- Other info: Collaborate with a passionate team and engage with leaders who value your contributions.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Description
Digital Adoption & Learning Manager
Flexible on GTUK location, hybrid working
NEW GROUND WON’T BREAK ITSELF.
Every day, our teams help people in businesses and communities to do what is right and achieve their goals.
We are seeking a highly skilled, proactive, and motivated Digital Adoption & Learning Manager to join our growing Customer Success team within our Digital, Data, and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are key to maximizing the value of our investments and continuously improving user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our suite of software platforms. The ideal candidate will be proactive, able to take initiative, work independently with minimal supervision, and collaborate effectively with a diverse range of stakeholders.
Key Responsibilities
- Superuser of VisualSP with strong awareness of its capabilities to effectively lead conversations to create and manage digital adoption content.
- Implement feedback loops and gather and analyze user feedback to inform future content creation and process improvements.
- Develop high-quality, engaging digital content including tutorials, guides, and walkthroughs to support users in navigating our software platforms, leveraging existing content and knowledge from software SMEs.
- Utilize Microsoft Clarity and PowerBI to view usage metrics and insights, helping to understand user behavior and improve digital adoption processes.
- Continuously improve the end-user experience by identifying pain points and providing solutions through effective digital adoption strategies.
- Conduct regular training sessions and provide ongoing support to a small community of Digital Adoption Product content creators, including live demos and hands-on workshops. Provide continuous support through a dedicated helpdesk or support team to address user issues or questions.
- Manage and lead the relationship with the vendor via their customer success team.
- Monitor and report on the effectiveness of digital adoption initiatives, using data to drive continuous improvement.
Minimum Criteria
- Advanced proficiency with VisualSP or similar digital adoption platform.
- Proven experience in digital adoption, product success, or a related field.
- Solid understanding of user experience (UX) principles and how they inform effective digital adoption strategies.
- Ability to analyze user feedback and performance metrics to drive improvements.
Desirable Skills (not mandatory):
- Proficiency with Microsoft Clarity, PowerBI, and other digital adoption tools.
- Team management experience.
- Excellent verbal and written communication skills.
- Ability to work collaboratively with cross-functional teams, product owners/developers, and vendor support to ensure content relevance and value.
- Strong problem-solving skills and a proactive approach to user needs.
Our Culture
At Grant Thornton, we embrace diversity and foster an inclusive culture that values difference and respects colleagues. We believe that an open and accessible environment enables our people to perform at their best and realize their potential. Our culture encourages interaction with leaders who are genuinely interested in you and what you bring to the firm. We support bringing your whole self to work and pursuing passions both inside and outside of work.
Beyond the Job
We understand that life is more than work. We offer flexible working options to help maintain a healthy work-life balance. The impact of your work extends beyond your day job—whether through secondments, fundraising, or supporting entrepreneurs in developing countries—your contributions will make a difference. Our values—purposefully driven, actively curious, and candid but kind—guide everything we do.
We seek individuals who want to contribute, generate new ideas, and exceed expectations. Join us to do what’s right—for the firm, our clients, our people, and yourself. That’s how it should be.
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Digital Adoption & Learning Manager employer: Grant Thornton
Contact Detail:
Grant Thornton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Adoption & Learning Manager
✨Tip Number 1
Familiarise yourself with VisualSP and its features. As the role requires you to be a superuser, understanding how to leverage this platform effectively will not only boost your confidence but also demonstrate your commitment to the position.
✨Tip Number 2
Engage with current users of digital adoption tools to gather insights on their experiences. This will help you understand common pain points and user needs, which is crucial for developing effective content and strategies.
✨Tip Number 3
Showcase your ability to analyse data by familiarising yourself with Microsoft Clarity and PowerBI. Being able to interpret user behaviour metrics will set you apart as someone who can drive continuous improvement in digital adoption.
✨Tip Number 4
Network with professionals in the digital adoption and learning space. Attend relevant webinars or workshops to connect with others in the field, which could provide valuable insights and potentially lead to referrals for the job.
We think you need these skills to ace Digital Adoption & Learning Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Digital Adoption & Learning Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience with digital adoption platforms like VisualSP, as well as any relevant skills in user experience (UX) principles and content creation. Use specific examples to demonstrate your achievements.
Highlight Soft Skills: The role requires strong communication and collaboration skills. Make sure to include examples of how you've successfully worked with cross-functional teams or led training sessions, showcasing your ability to engage and support users effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company culture. Mention your proactive approach and problem-solving skills, and explain why you are a great fit for the Digital Adoption & Learning Manager position.
How to prepare for a job interview at Grant Thornton
✨Showcase Your Digital Adoption Expertise
Make sure to highlight your experience with VisualSP or similar digital adoption platforms. Be prepared to discuss specific projects where you've successfully implemented digital adoption strategies and how they improved user experience.
✨Demonstrate Your Analytical Skills
Since the role involves analysing user feedback and performance metrics, come equipped with examples of how you've used data to drive improvements in previous roles. Discuss any tools like Microsoft Clarity or PowerBI that you've used to gather insights.
✨Prepare for Collaborative Scenarios
The job requires working with cross-functional teams and stakeholders. Think of examples where you've successfully collaborated with others to achieve a common goal, and be ready to share how you handle differing opinions or challenges in teamwork.
✨Emphasise Your Communication Skills
As you'll be conducting training sessions and creating content, it's crucial to demonstrate your verbal and written communication skills. Prepare to discuss how you've effectively communicated complex information to diverse audiences in the past.
