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- Tasks: Assist Swedish customers via phone, chat, and email with their queries.
- Company: Join Amazon, a leader in customer-centric service and innovation.
- Benefits: Enjoy remote work, employee discounts, private medical insurance, and expert training.
- Why this job: Be part of a dynamic team that values your unique personality and problem-solving skills.
- Qualifications: Must be 18+, fluent in Swedish and English, and have strong computer skills.
- Other info: Full-time role with flexible shifts; training provided and equipment supplied.
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Swedish speaking Amazon Customer Service Associate (work from home)
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Client:
Amazon UK Services Ltd.
Location:
United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
773e082e6360
Job Views:
13
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
************************************************************ This role requires Swedish language proficiency ************************************************************
Role: Swedish speaking Customer Service Associate
Job Type: 12 month fixed-term contract, full time 40 hours per week
Location: United Kingdom (virtual, work from home in the UK at your registered home address)
Pay Rate:Pay Rate:£14.05 per hour +£1 per hour language premium
Start date: 18th August 2025
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers based in Sweden by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
BASIC QUALIFICATIONS
What are your hours?
This role requires working variable hours to match when customers need us most. You will work day shifts and late evenings and your work week is minimum 40hrs, i.e., 5x8hrs.In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 8 pm Monday to Sunday. You may be required to work on national holidays and Sundays. Schedules will be known 6 weeks in advance to ensure that your personal life can plan well around your work. You will learn more about your exact schedule closer to your start date.
What qualifications do we need from you?
What strengths will you bring?
What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it, if necessary, but we strongly advise you to complete the process in one sitting where possible. If you\’re selected to move forward, your Swedish language skills will be assessed.
If successful, we will contact you about next steps!
PLEASE UPLOAD YOUR CV
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Swedish speaking Amazon Customer Service Associate (work from home) employer: Amazon UK Services Ltd.
Contact Detail:
Amazon UK Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swedish speaking Amazon Customer Service Associate (work from home)
✨Tip Number 1
Familiarise yourself with Amazon's customer service philosophy. Understanding their approach to customer satisfaction will help you align your responses during the interview and demonstrate that you share their values.
✨Tip Number 2
Practice your Swedish language skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and articulate when speaking with potential customers.
✨Tip Number 3
Prepare for questions about handling difficult customer situations. Think of examples from your past experiences where you successfully resolved issues, as this will showcase your problem-solving abilities.
✨Tip Number 4
Ensure your home office setup meets the requirements listed in the job description. Having a distraction-free workspace and a reliable internet connection will not only help you during the application process but also show your commitment to the role.
We think you need these skills to ace Swedish speaking Amazon Customer Service Associate (work from home)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your proficiency in both Swedish and English. Include specific examples of how you've used these languages in previous roles or experiences.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role of a Customer Service Associate. Focus on customer service experience, communication skills, and any relevant technical abilities.
Prepare for Assessments: Be ready for assessments that will evaluate your suitability for the role. Familiarise yourself with common customer service scenarios and practice problem-solving techniques.
Create a Distraction-Free Workspace: Since this is a work-from-home position, mention your ability to maintain a quiet and dedicated workspace. This shows your commitment to providing excellent customer service without interruptions.
How to prepare for a job interview at Amazon UK Services Ltd.
✨Brush Up on Your Swedish
Since this role requires fluency in Swedish, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency during the conversation, as they may ask you to respond in Swedish.
✨Understand Amazon's Customer-Centric Approach
Familiarise yourself with Amazon's mission to be Earth’s most customer-centric company. Think about how you can embody this philosophy in your responses and provide examples of how you've delivered exceptional customer service in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer queries. Prepare examples from your previous experiences where you successfully resolved issues or provided support, highlighting your communication skills.
✨Set Up a Distraction-Free Environment
Since the role is work from home, ensure you have a quiet space for the interview. This will help you focus and present yourself professionally, showing that you are serious about the position and capable of working in a remote setting.
