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- Tasks: Greet members and handle front desk activities with a focus on exceptional customer service.
- Company: Core Development & Management is dedicated to creating positive experiences in the wellness and fitness industry.
- Benefits: Enjoy a free Black Card membership, medical options, dental, vision, and flexible spending accounts.
- Why this job: Join a vibrant team where your passion for fitness meets exceptional customer service in a supportive environment.
- Qualifications: Must be 18+, have a high school diploma, and possess strong customer service skills.
- Other info: Part-time role with opportunities for growth and a fun, upbeat workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
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Job Summary
The
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties And Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Benefit Basics
All staff will also receive a free Black Card membership after 90 days of employment
As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
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Industries
Wellness and Fitness Services
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Member Services Representative employer: Core Development & Management
Contact Detail:
Core Development & Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative
✨Tip Number 1
Familiarise yourself with the core values and mission of Core Development & Management. Understanding their approach to customer service and member experience will help you align your responses during interviews.
✨Tip Number 2
Practice your communication skills, especially in a friendly and professional manner. Since you'll be interacting with members and guests regularly, showcasing your ability to engage positively can set you apart.
✨Tip Number 3
Demonstrate your passion for fitness and health during your interactions. Share personal experiences or insights that reflect your enthusiasm, as this can resonate well with the hiring team.
✨Tip Number 4
Be prepared to discuss how you handle difficult situations or member complaints. Having specific examples ready can showcase your problem-solving skills and empathy, which are crucial for this role.
We think you need these skills to ace Member Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any skills that align with the role of a Member Services Representative. Emphasise your ability to interact positively with members and your passion for fitness.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to creating a positive member experience.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and empathy. These are crucial for handling member inquiries and ensuring satisfaction. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Core Development & Management
✨Showcase Your Customer Service Skills
As a Member Services Representative, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to assist customers, demonstrating your ability to empathise and problem-solve.
✨Be Upbeat and Positive
The role requires an upbeat and positive attitude. During the interview, maintain a friendly demeanour and express your passion for fitness and health. This will help convey that you are a great fit for the club's environment.
✨Practice Common Scenarios
Anticipate questions related to handling member inquiries or complaints. Practising responses to common scenarios can help you articulate your thoughts clearly and show that you can handle various situations professionally.
✨Demonstrate Reliability and Punctuality
Since punctuality and reliability are crucial for this role, be sure to mention your commitment to being on time and dependable. Share any relevant experiences that highlight your strong work ethic and dedication.
