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- Tasks: Support a dynamic team with essential admin tasks for vulnerable adults' services.
- Company: Join Croydon Council, a committed and inclusive employer focused on community welfare.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in a fast-paced setting.
- Qualifications: Experience in admin roles, strong IT skills, and excellent communication abilities required.
- Other info: This role offers a chance to work closely with health professionals and contribute to vital services.
The predicted salary is between 29000 - 36000 £ per year.
Business Support Officer – Grade 6 (Full Time)
Location: Croydon LIFE Team
Hours: Full Time – 36 hours a week
We are excited to offer an opportunity to join our dynamic LIFE team as aBusiness Support Officer, providing essential administrative support to services focused on hospital discharges and reablement for vulnerable adults.
This is akey rolewithin the LIFE service, supporting a fast-paced, integrated team that works closely with social care, health professionals, care providers, and hospital staff. If you thrive in a busy environment and are passionate about making a difference in people’s lives, we’d love to hear from you.
Key Responsibilities:
- Maintain and update the LIFE tracking system multiple times daily.
- Manage the LIFE inbox, processing high volumes of emails and coordinating communication across professionals.
- Ensure accuracy of data across all relevant systems, including LAS and NHS platforms.
- Handle high volumes of calls and emails, often under tight deadlines.
- Act as a first point of contact for customers, offering advice and guidance with support from social care staff.
- Provide administrative support across the LIFE service.
- Collaborate with the Health Administrator to update health-related data.
What We’re Looking For:
- Proven experience in a business support or administrative role.
- Strong IT skills, especially in Excel and database systems like Liquid Logic (LAS).
- Knowledge of NHS systems such as Cerner and EMIS is desirable.
- Excellent communication skills – both written and verbal.
- High attention to detail and ability to manage sensitive information confidentially.
- Strong organisational skills and ability to prioritise workload effectively.
- Ability to work under pressure in a fast-changing environment.
- Commitment to equality, diversity, and ethical standards.
This is arewarding opportunity to contribute to a vital service supporting vulnerable adults and their families. You’ll be part of a collaborative team, working in a role that truly makes a difference.
If you’re ready to take on a challenging and fulfilling role, apply now and help us continue delivering high-quality support to our community.
To view the job profile – click here
Closing Date: Monday 25th August 2025
Equal opportunities statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.The successful candidate will be subject to an Enhanced DBS check.
Additional Information
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Business Support Officer Grade 6 (£34,416-£35,448) employer: Your Croydon
Contact Detail:
Your Croydon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer Grade 6 (£34,416-£35,448)
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as Liquid Logic (LAS) and NHS platforms like Cerner and EMIS. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your experience in managing high volumes of communication, especially in fast-paced environments. Prepare examples from your past roles where you successfully handled tight deadlines and maintained accuracy under pressure.
✨Tip Number 3
Showcase your organisational skills by discussing how you prioritise tasks effectively. You might want to prepare a brief outline of your strategies for managing multiple responsibilities, which is crucial for the Business Support Officer role.
✨Tip Number 4
Emphasise your commitment to equality, diversity, and ethical standards. Consider sharing any relevant experiences or training that highlight your dedication to these values, as they are important to the organisation.
We think you need these skills to ace Business Support Officer Grade 6 (£34,416-£35,448)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business support or administrative roles. Emphasise your IT skills, particularly in Excel and any database systems you have used, such as Liquid Logic.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting vulnerable adults and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed high volumes of communication and data.
Highlight Key Skills: In your application, clearly outline your excellent communication skills, attention to detail, and organisational abilities. Provide examples of how you've prioritised workloads effectively under pressure.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Your Croydon
✨Show Your Passion for Helping Others
Make sure to express your enthusiasm for supporting vulnerable adults and their families. Share any relevant experiences that highlight your commitment to making a difference in people's lives, as this role is all about contributing positively to the community.
✨Demonstrate Your IT Skills
Since strong IT skills are crucial for this position, be prepared to discuss your experience with Excel and any database systems like Liquid Logic. If you have knowledge of NHS systems such as Cerner and EMIS, mention it to show you're well-equipped for the role.
✨Highlight Your Organisational Skills
This role requires managing high volumes of calls and emails under tight deadlines. Be ready to provide examples of how you've effectively prioritised your workload in previous roles, showcasing your ability to stay organised in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle sensitive information. Think of scenarios where you've had to manage confidential data or resolve conflicts, and be ready to explain your thought process and actions taken.
