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For Companies At a Glance
- Tasks: Lead digital adoption initiatives and create engaging content for software platforms.
- Company: Join Grant Thornton, a company committed to doing what's right and making a positive impact.
- Benefits: Enjoy flexible working options, work-life balance, and opportunities for personal growth.
- Why this job: Be part of a diverse team that values uniqueness and fosters an inclusive culture.
- Qualifications: Advanced proficiency in VisualSP and experience in digital adoption or product success required.
- Other info: Contribute to charitable causes and support entrepreneurs in developing countries.
The predicted salary is between 42000 - 84000 £ per year.
Digital Adoption & Learning Manager, London
Flexible on GTUK location, hybrid working
NEW GROUND WON’T BREAK ITSELF.
Every day, our teams help people in businesses and communities to do what is right and achieve their goals.
We are seeking a highly skilled, proactive, and motivated Digital Adoption & Learning Manager to join our growing Customer Success team within our Digital, Data, and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are key to maximizing the value of our investments and continuously improving user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our suite of software platforms. The ideal candidate will be proactive, able to work independently with minimal supervision, and collaborate effectively with a diverse range of stakeholders.
Responsibilities
- Be a superuser of VisualSP with strong awareness of its capabilities to effectively lead conversations to create and manage digital adoption content.
- Implement feedback loops, gather and analyze user feedback to inform future content creation and process improvements.
- Develop high-quality, engaging digital content including tutorials, guides, and walkthroughs to support users, leveraging existing content and SME knowledge.
- Utilize Microsoft Clarity and PowerBI to view usage metrics and insights, understanding user behavior to improve digital adoption.
- Identify pain points and provide solutions to continuously improve the end-user experience.
- Conduct regular training sessions and provide ongoing support to a community of Digital Adoption Product content creators, including live demos and workshops. Offer continuous support through a helpdesk or support team.
- Manage relationships with vendors via their customer success teams.
- Monitor and report on the effectiveness of digital adoption initiatives, using data to drive improvements.
Minimum Criteria
- Advanced proficiency with VisualSP or similar digital adoption platform.
- Proven experience in digital adoption, product success, or related fields.
- Solid understanding of UX principles and their application in digital adoption strategies.
- Ability to analyze user feedback and performance metrics for improvements.
Preferred Skills
- Proficiency with Microsoft Clarity, PowerBI, and other digital adoption tools.
- Team management experience.
- Excellent communication skills.
- Ability to collaborate with cross-functional teams and vendors.
- Strong problem-solving skills and a proactive approach.
Our Culture
At Grant Thornton, we embrace uniqueness and foster an inclusive culture that values differences and respects colleagues. We encourage our people to bring their whole selves to work and pursue passions both inside and outside of work.
Beyond the Job
We support flexible working options to help maintain work-life balance. Our impact extends beyond work through secondments, charitable fundraising, and supporting entrepreneurs in developing countries. Our values—purposefully driven, actively curious, and candid but kind—guide us in doing the right thing for our firm, clients, and society.
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Digital Adoption & Learning Manager employer: Grant Thornton
Contact Detail:
Grant Thornton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Adoption & Learning Manager
✨Tip Number 1
Familiarise yourself with VisualSP and its features before the interview. Being able to discuss specific functionalities and how they can enhance digital adoption will show your expertise and enthusiasm for the role.
✨Tip Number 2
Prepare examples of how you've successfully implemented digital adoption strategies in previous roles. Highlighting your experience with user feedback loops and content creation will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 3
Research Grant Thornton's culture and values, particularly their focus on inclusivity and community impact. Be ready to discuss how your personal values align with theirs, as cultural fit is crucial for them.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights into the company’s work environment and expectations can give you an edge during the interview process.
We think you need these skills to ace Digital Adoption & Learning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital adoption and learning management. Emphasise your proficiency with VisualSP and any similar platforms, as well as your understanding of UX principles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing user experiences through digital tools. Mention specific examples of how you've successfully implemented digital adoption strategies in the past.
Showcase Your Skills: Include specific examples of your experience with Microsoft Clarity and PowerBI. Discuss how you've used data to drive improvements in user engagement and digital adoption initiatives.
Highlight Collaboration Experience: Since the role requires working with diverse stakeholders, provide examples of successful collaborations with cross-functional teams or vendors. This will demonstrate your ability to work effectively in a team-oriented environment.
How to prepare for a job interview at Grant Thornton
✨Showcase Your Superuser Skills
Make sure to highlight your proficiency with VisualSP or similar digital adoption platforms during the interview. Be prepared to discuss specific examples of how you've used these tools to enhance user experience and drive digital adoption.
✨Demonstrate Your Analytical Abilities
Since the role involves analysing user feedback and performance metrics, come equipped with examples of how you've successfully gathered and interpreted data in previous roles. This will show your potential employer that you can make data-driven decisions.
✨Prepare for Collaborative Scenarios
Expect questions about working with cross-functional teams and vendors. Think of instances where you've successfully collaborated with diverse stakeholders to achieve a common goal, as this is crucial for the role.
✨Emphasise Your Problem-Solving Skills
Be ready to discuss challenges you've faced in digital adoption or content creation and how you overcame them. This will demonstrate your proactive approach and ability to identify pain points and provide effective solutions.
