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- Tasks: Support users with ICT issues and manage incidents efficiently.
- Company: Join a dynamic team in Kendal, focused on delivering top-notch ICT services.
- Benefits: Enjoy full-time hours with opportunities for skill development and hands-on experience.
- Why this job: Be part of a collaborative environment that values innovation and user satisfaction.
- Qualifications: NVQ3 or equivalent required; experience in ICT support is a plus.
- Other info: Flexible working options available; travel within Westmorland & Furness may be required.
The predicted salary is between 30000 - 42000 £ per year.
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ICT Technicians in Kendal, Westmorland and Furness
These are full time temporary positions on ongoing basis.
The purpose of the ICT Technician is to provide a technical, single point of contact for the end user community and service their needs at the first point of contact. The post holder will provide support to ensure the efficient performance of the ICT Service while there will be times when specific projects will be allocated to this role.
Responsibilities:
- Work as part of a team to handle incoming ICT incidents and requests by logging contact into the ICT Service Desk
- Handle 2nd Line administrative support for ICT Engineers
- Continually develop ICT skills and knowledge to enable the completion of incidents at the first point of contact
- Manage own caseload of incidents, prioritise, triage and complete as many as possible at first point of contact in an efficient and effective manner
- Initiate the ICT Service Request process in response to user request and where possible fulfil these service requests
- Mange the Service Communications process including obtaining relevant approvals, distribution of messages and updating of tools
- Manage the User Account Management lifecycle including creation, updating and removal
- Provide ICT advice to end users
- Manage ICT Incident and Request allocation and ensure that the incident and request management processes operate successfully
- Grant third party access for ICT support and other related tasks
- User password management administration for all W&F ICT internal applications
- Champion ICT Security Policies and Procedures and raise potential threats and risks
- Analyses and repairs ICT product failures (software and hardware) including the
interpretation of diagnostics reports (e.g. system logs, network statistics, fault codes etc.) to determine root causes
- Provides timely and accurate updates to the service management system
- Manages incidents to resolution within SLA requirements
Requirements:
- Qualifications: Holds NVQ3 or equivalent A levels/HNC/HND
- Knowledge: Advanced knowledge and theory appreciation of key concepts, skills and competencies required to deliver professional and effective support
- Experience: Significant period of working in a relevant role or environment
- Expertise:
- Regular and extended use of a range of standard software e.g. competent secretarial use of Word, full presentations in PowerPoint, Excel spreadsheets with standard formulae and techniques. Use of straight forward macros, advanced tools.
- ECDL
- Ability to travel independently to sites throughout Westmorland & Furness Council
Please apply to it or call Neven on 07936348296!
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ICT Technician employer: HCRG Workforce Solutions
Contact Detail:
HCRG Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician
✨Tip Number 1
Network with current ICT Technicians in Kendal and the surrounding areas. Join local tech meetups or online forums to connect with professionals in the field. This can provide you with insider knowledge about the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the specific software and tools mentioned in the job description, such as Word, PowerPoint, and Excel. Consider taking short online courses to enhance your skills, especially in using macros and advanced features, which can set you apart from other candidates.
✨Tip Number 3
Prepare for potential technical assessments by practising common ICT troubleshooting scenarios. Being able to demonstrate your problem-solving skills during an interview can significantly boost your chances of landing the job.
✨Tip Number 4
Showcase your understanding of ICT Security Policies and Procedures. Be ready to discuss how you would handle potential threats and risks, as this is a key responsibility of the role. This will demonstrate your proactive approach and commitment to maintaining a secure ICT environment.
We think you need these skills to ace ICT Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an ICT Technician. Familiarise yourself with the specific tasks mentioned in the job description, such as handling ICT incidents and managing user accounts.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical support experience, knowledge of software applications, and any qualifications like NVQ3 or equivalent.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for ICT and your ability to provide effective support. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an ICT Technician role.
How to prepare for a job interview at HCRG Workforce Solutions
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss specific software and tools you have used, especially those mentioned in the job description, like Word, PowerPoint, and Excel. Demonstrating your familiarity with these applications can set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot an ICT issue or manage a user request. Practising how you would handle these situations can help you articulate your thought process clearly.
✨Emphasise Teamwork and Communication
Since the role involves working as part of a team, be ready to discuss your experience collaborating with others. Highlight any instances where you effectively communicated technical information to non-technical users, as this is crucial for the position.
✨Demonstrate Your Commitment to Continuous Learning
The job requires continual development of ICT skills. Share examples of how you stay updated with the latest technologies or any additional training you've pursued. This shows your dedication to professional growth and aligns with the expectations of the role.
