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- Tasks: Lead a team of Dental Receptionists across multiple clinics, ensuring smooth operations and support.
- Company: Join a dedicated Dental Service providing diverse treatments to the community.
- Benefits: Enjoy a Monday to Friday schedule with potential for flexible shifts in a supportive environment.
- Why this job: Make a real impact by helping patients while developing your leadership and communication skills.
- Qualifications: Strong organizational and interpersonal skills are essential; experience in a similar role is a plus.
- Other info: Work in a fast-paced environment with opportunities for personal growth and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
The duties of the Lead Receptionist will be to lead a team of Dental Receptionists working across multiple sites.
You will provide daily planning, direction and support to aid the smooth running of the Single Point of Contact for UDC/DAC calls and face to face contact in the Cambridgeshire and Peterborough reception teams. In addition, you will support the team with call handling and reception duties during peak times.
The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.
You will lead a team of receptionists, spanning five clinics, including Wisbech, Ely, Cambridge, Peterborough and Huntingdon, so good communication and teamwork skills are vital.
You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.
This is an extremely busy service offering a wide range of treatments to a diverse group of people. We, fundamentally, offer urgent care triage/treatment to those in need but our clinics include Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative., The applicant will need to possess excellent organisational skills, be able to work well under pressure and must have the ability to work unaided and under their own initiative without direct supervision at the same time working as part of a team.
The Dental Service provides a wide range of treatments to a diverse group of people. You must possess excellent communication and people skills as some patients may present with complex needs.
Additional working pattern: Monday – Friday. Clinic open 12 hours per day. Shift pattern to be confirmed.
Peterborough Dental Access Centre
5 Midgate
Peterborough
PE1 1TN, https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab), hazel.byatt@nhs.net
07908426716
Lead Receptionist employer: Cambridgeshire Community Services NHS Trust
Contact Detail:
Cambridgeshire Community Services NHS Trust Recruiting Team
+447908426716
hazel.byatt@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Receptionist
✨Tip Number 1
Familiarize yourself with the specific needs of the diverse patient groups that the Dental Service caters to. Understanding the complexities of these needs will help you demonstrate your interpersonal skills during the interview.
✨Tip Number 2
Highlight any previous experience you have in leading a team, especially in a busy environment. Be prepared to discuss how you managed team dynamics and ensured smooth operations during peak times.
✨Tip Number 3
Showcase your time management skills by providing examples of how you've successfully prioritized tasks in high-pressure situations. This will be crucial for the Lead Receptionist role.
✨Tip Number 4
Prepare to discuss your communication strategies, particularly when dealing with patients who may have language barriers or complex needs. This will demonstrate your ability to handle challenging situations effectively.
We think you need these skills to ace Lead Receptionist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Lead Receptionist position. Understand the key responsibilities, such as leading a team and managing reception duties across multiple sites.
Highlight Relevant Experience: In your application, emphasize any previous experience in a similar role, especially in a dental or healthcare setting. Showcase your leadership skills and ability to manage a team effectively.
Showcase Interpersonal Skills: Since the role requires excellent communication and people skills, provide examples in your application of how you've successfully interacted with diverse groups of people, particularly in high-pressure situations.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Use keywords from the listing to demonstrate that you are a perfect fit for the Lead Receptionist position.
How to prepare for a job interview at Cambridgeshire Community Services NHS Trust
✨Showcase Your Leadership Skills
As a Lead Receptionist, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you effectively managed a team in a busy environment. Highlight any specific strategies you've used to motivate and support your team.
✨Demonstrate Excellent Communication Abilities
Given the diverse patient group, it's crucial to show that you can communicate clearly and empathetically. Prepare examples of how you've handled complex situations or language barriers in the past, ensuring you convey your interpersonal skills.
✨Emphasize Time Management Skills
This role requires excellent time management, especially during peak times. Be ready to share specific instances where you've successfully prioritized tasks and managed your time effectively in a fast-paced setting.
✨Prepare for Teamwork Scenarios
Since teamwork is vital in this role, think of examples where you've collaborated with others to achieve a common goal. Discuss how you handle conflicts within a team and ensure that you convey your ability to work both independently and as part of a team.
