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- Tasks: Become a Product Genius, enhancing customer experiences and supporting the sales team.
- Company: Join Arnold Clark, a leading name in the automotive industry known for exceptional service.
- Benefits: Enjoy 33 days of holiday, retail discounts, private healthcare, and a pension scheme.
- Why this job: This role offers growth opportunities in car sales and a chance to shine in customer service.
- Qualifications: A full UK driving license and a passion for learning are essential; teamwork is key!
- Other info: Work a 40-hour week with a set rota, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Livingston and help customers get excited about our products., At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
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Preparing the showroom and cars for the day ahead
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Assist with showroom presentation and advertising
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Supporting the Sales department and delivering excellent customer experience
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Organising and accompanying customers on test drives
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Swotting up on our vehicles and manufacturers
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Learning about our products so you can help our customers find the perfect fit
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Enhancing the customer journey from enquiry to delivery
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You’ll be a confident communicator who understands that a positive attitude gets great results
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Willingness to go the extra mile
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A full UK driving licence
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As happy working on your own initiative as you are in a team
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One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
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33 days’ holiday allowance with room to grow
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Generous retail discounts
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Private healthcare
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Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
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Pension scheme
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Maternity and paternity packages
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Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (40 hours per week)., Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Customer Service Executive employer: Arnold Clark Automobiles Limited
Contact Detail:
Arnold Clark Automobiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with Arnold Clark's products and services. Understanding the vehicles and their features will not only boost your confidence but also help you engage customers effectively during your interactions.
✨Tip Number 2
Showcase your communication skills by practicing how to explain complex information in a simple way. This is crucial for helping customers make informed decisions about their purchases.
✨Tip Number 3
Demonstrate your enthusiasm for customer service by sharing examples of how you've gone the extra mile in previous roles. This will highlight your commitment to creating exceptional customer experiences.
✨Tip Number 4
Be prepared to discuss your career aspirations within car sales. Showing that you're eager to progress will align with Arnold Clark's values and demonstrate your long-term interest in the company.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Executive at Arnold Clark. Familiarize yourself with the concept of a 'Product Genius' and how it relates to customer experience.
Tailor Your CV: Highlight your customer service experience and any relevant skills that align with the job description. Emphasize your communication skills and ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've created exceptional customer experiences in the past and express your eagerness to learn and progress within the company.
Prepare for the Interview: If selected for an interview, prepare by researching Arnold Clark and their products. Be ready to discuss how you can contribute to enhancing the customer journey and demonstrate your knowledge about the automotive industry.
How to prepare for a job interview at Arnold Clark Automobiles Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for creating outstanding customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with the expectations of a Product Genius.
✨Demonstrate Product Knowledge
Research Arnold Clark's vehicles and their features before the interview. Being able to discuss specific models and how they meet customer needs will show that you're proactive and genuinely interested in the products you'll be representing.
✨Highlight Teamwork Skills
Since the role emphasizes being a great team player, prepare to discuss your experiences working in teams. Share how you contributed to team success and how you support your colleagues, which is crucial for a cohesive work environment.
✨Express Your Desire for Progression
Talk about your career aspirations and how you see yourself progressing into car sales. This shows that you are not only interested in the current role but also committed to growing within the company, aligning with Arnold Clark's value of progression.
