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- Tasks: Join our team as a Business Rates Collection Officer, handling billing and customer queries.
- Company: Croydon Council is dedicated to serving the community with ambition and excellence.
- Benefits: Enjoy hybrid working, competitive salary, and the chance to make a real impact.
- Why this job: Be part of a dynamic team aiming to be London's best collection service.
- Qualifications: Experience in collections and excellent communication skills are essential.
- Other info: This is a 2-year fixed term role with opportunities for growth.
The predicted salary is between 30717 - 39276 £ per year.
Revenues Officer
Location Croydon
Division Resources
Salary Grade 4 – 7 (£30,717 – £39,276)
Service Business Rates Team
Position Type 2 years Fixed Term until 30 June 2027
Contract Type Full Time
Number of Hours 36 hours
About the role
Croydon Council has an exciting opportunity for an experienced Revenues Officer in its Business Rates Collections Team. We are looking for a dynamic person to join us for a period of 2 years and help continue and improve the service we provide.
We pride ourselves on doing the best for our community and you, as a Revenues Officer, you will play a key part in this. We are fiercely ambitious and want to be the best collection service in London with our annual income target in Revenues exceeding £480m.
You will be dealing with all aspects of the billing, collection and recovery of business rates. You will be speaking to customers on the phone and replying to correspondence ensuring the records are updated with the relevant liability, relief and exemptions.
The successful candidate should have a proven track record in negotiating and taking payments by phone or written communication. Must possess excellent communication and organisational skills and be capableof negotiating and dealing with difficult situations in a tactful and assertive manner.
The purpose of the role is to provide an excellent service to all customers requiring assistance in resolving their account queries to enable the efficient collection and recovery of business rates to maximise customer satisfaction and revenue collection for the Council.
The role includes;
- Dealing with enquiries by telephone, and written correspondence on all queries related to Business Rates
- Administering the Billing, Collection and Recovery of Business Rates
- Using collection experience to recover unpaid Business Rates
- Taking payments and negotiating payment plans
- Opening, closing and amending accounts
- Applying reliefs and exemptions
- Liaising with external companies such as Enforcement Agents
- Experience with Northgate Revenues, Business Rates legislation and Enterprise is desirable.
We operate a hybrid working pattern where you will be expected to attend the workplace twice a week.
If you are passionate about working for Croydon and making a difference to the services we deliver to the local residents, we want to hear from you.
Previous unsuccessful applicants need not apply
To view the Business Rates Collection Officer role profile click here
Closing date: Sunday 14th September 2025 @ 11.59pm
Interview dates: Week commencing 29th September 2025
Equal opportunities
Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment
Additional Information
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Business Rates Collection Officer, Grade 4 - 7 (£30,717 - £39,276) employer: Your Croydon
Contact Detail:
Your Croydon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Rates Collection Officer, Grade 4 - 7 (£30,717 - £39,276)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Revenues Officer, especially in business rates collection. Understanding the nuances of billing, collection, and recovery processes will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your negotiation skills, as this role requires dealing with customers who may be difficult or reluctant to pay. Practising scenarios where you negotiate payment plans can give you an edge in demonstrating your capability.
✨Tip Number 3
Network with current or former employees in similar roles, particularly those familiar with Croydon Council's operations. They can provide insights into the work culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience with relevant software like Northgate Revenues. If you have used similar systems, be ready to explain how your skills can transfer to their specific tools, showing your adaptability and readiness to learn.
We think you need these skills to ace Business Rates Collection Officer, Grade 4 - 7 (£30,717 - £39,276)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Business Rates Collection Officer position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you have dealt with billing, collection, or customer service. Mention specific examples of how you've successfully negotiated payments or resolved customer queries.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to handle difficult situations tactfully and assertively. This could include experiences from previous jobs or volunteer work.
Tailor Your Cover Letter: Craft a personalised cover letter that not only expresses your enthusiasm for the role but also addresses how your skills and experiences make you a perfect fit for Croydon Council's Business Rates Team. Be sure to mention your commitment to community service.
How to prepare for a job interview at Your Croydon
✨Know Your Business Rates Legislation
Familiarise yourself with the key aspects of business rates legislation. Understanding the legal framework will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a Revenues Officer, you'll be dealing with customers regularly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will highlight your ability to handle difficult conversations tactfully.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. The role requires excellent organisational skills, so share specific strategies or tools you use to stay on top of your responsibilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you successfully negotiated payments or resolved customer queries, and be prepared to explain your thought process.
