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- Tasks: Join our team to manage council tax and business rates debt recovery.
- Company: Croydon Council is dedicated to serving the community with integrity and inclusivity.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a real impact in your community while developing valuable negotiation skills.
- Qualifications: Experience in debt collection and knowledge of enforcement legislation required.
- Other info: Flexible working hours to ensure coverage during business operations.
The predicted salary is between 32700 - 39200 £ per year.
Corporate Debt Recovery Officer
Location Croydon
Division Resources
Salary Grade 7 (£38,256 – £39,276)
Service Strategic Collections
Position Type FTC/ Secondment until September 2026
Contract Type Full Time
Number of Hours 36 hours
About the role
Sitting within our Corporate Debt Recovery Service, we are seeking to employ an experienced collections officer dealing with the Enforcement of Council Tax and Business Rates debt. We are looking for an enthusiastic officer to join this exciting team. Ideally candidates will come with experience of dealing with various routes of recovery available to the Local Authority, particularly Enforcement action using Enforcement Agents. This role requires extensive collections experience and negotiations as well as a basic understanding of council tax and business rates notices.
The successful candidate will require:
- Experience of debt collection roles, ideally telephone and document based
- Understanding of Enforcement legislation in relation to Council Tax and Business Rates
- Self-motivated and able to motivate others
- Well-developed negotiation skills in order to influence both customers who owe debts to the Council and internal colleagues / departments to improve service delivery
- Resilience in fast paced, pressurised environment
Applicants should be aware the service operates from 8am until 6pm and therefore it is expected that your start and finish times may vary to ensure there is an officer working during business hours.
To view the Corporate Debt Recovery Officer role profile click here
Closing Date: Thursday 28th August 2025 @ 11.59pm
Equal Opportunities
Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment
Additional Information
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Corporate Debt Recovery Officer - Grade 7 (£38,256 - £39,276) employer: Your Croydon
Contact Detail:
Your Croydon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Debt Recovery Officer - Grade 7 (£38,256 - £39,276)
✨Tip Number 1
Familiarise yourself with the specific legislation surrounding Council Tax and Business Rates. Understanding the nuances of enforcement action will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the debt recovery field. Attend local workshops or seminars related to debt collection and enforcement legislation. This can provide you with valuable insights and connections that may help you stand out as a candidate.
✨Tip Number 3
Prepare for potential interview scenarios by practising your negotiation skills. Role-play common situations you might face in the role, such as dealing with difficult customers or collaborating with internal departments to improve service delivery.
✨Tip Number 4
Showcase your resilience and ability to work under pressure. Think of examples from your past experiences where you successfully managed high-stress situations, as this will resonate well with the demands of the Corporate Debt Recovery Officer position.
We think you need these skills to ace Corporate Debt Recovery Officer - Grade 7 (£38,256 - £39,276)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Corporate Debt Recovery Officer position. Tailor your application to highlight relevant experience in debt collection and enforcement legislation.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in debt collection, particularly any experience with council tax and business rates. Use specific examples to demonstrate your negotiation skills and ability to work under pressure.
Showcase Your Skills: Make sure to showcase your self-motivation and resilience in your application. Provide examples of how you've motivated others or improved service delivery in past roles, as these are key attributes for this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a role in debt recovery.
How to prepare for a job interview at Your Croydon
✨Know Your Legislation
Familiarise yourself with the enforcement legislation related to Council Tax and Business Rates. Understanding the legal framework will not only help you answer questions confidently but also demonstrate your expertise in the field.
✨Showcase Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated debt recovery. Highlight how your negotiation skills have positively influenced outcomes, as this role heavily relies on effective communication and persuasion.
✨Demonstrate Resilience
Be ready to discuss how you've handled pressure in fast-paced environments. Share specific instances where you've maintained composure and achieved results despite challenges, showcasing your ability to thrive under stress.
✨Understand the Role's Requirements
Review the job description thoroughly and be prepared to discuss how your experience aligns with the expectations. Emphasise your self-motivation and ability to motivate others, as these traits are crucial for success in this position.
