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- Tasks: Support the medical secretarial team with admin tasks and manage clinical correspondence.
- Company: Join the Birmingham Community NHS Trust, dedicated to providing quality healthcare.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a difference in community health while developing essential skills in a dynamic setting.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Located at Park House Child & Family Centre, a vibrant community-focused workplace.
The predicted salary is between 24000 - 36000 £ per year.
To provide administrative support to the medical secretarial team to ensure that the service operates efficiently, notes are maintained correctly and clinical correspondence is sent out within the agreed standards. To plan own tasks and prioritise workload accordingly., To answer telephone calls, dealing with initial queries and forwarding calls and messages as necessary. Responsible for pulling of notes for clinics ensuring that the notes are properly bound and prepared to agreed information governance and medical records standards. Photocopying and sending out of clinical letters and reports ensuring that the demographic information on letters matches the information on envelopes and finalise the letters on PAS for the Secretary (after being signed by the Doctors). Due to their content some correspondence may be of an upsetting nature.
Opening and date stamping of post, ensuring that urgent correspondence is passed onto the appropriate person, scan in the new patient referrals (after triage by the Doctor) and send them to the Central Booking Service, in a timely manner. Participate in archiving clinical notes on an annual cycle to ensure the best utilisation of medical records storage. Retrieve notes from filing as required for audits. Ensure that the filing areas are kept tidy and that filing is undertaken on a daily basis to ensure that notes are up to date. File correspondence and reports in medical notes prior to appointments. Ensure medical records contain documents, graphs and forms required by Consultants and medical staff. To arrange interpreters as required, following local procedures.
Park House Child & Family Centre – Community Paediatrics
Park Road
Birmingham
B11 4JB, Park House Child & Family Centre – Community Paediatrics
Park Road
Birmingham
B11 4JB
Employer’s website
https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Admin Team Leader
Anne-Marie Rawlins
anne-marie.rawlins@nhs.net
07858680939
Band 2 Receptionist/Admin Support - Community Paeds employer: Birmingham Community Health Care Nhs Foundation Trust
Contact Detail:
Birmingham Community Health Care Nhs Foundation Trust Recruiting Team
+447858680939
rawlins@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Band 2 Receptionist/Admin Support - Community Paeds
✨Tip Number 1
Familiarize yourself with the specific administrative processes and standards used in medical settings. Understanding how clinical correspondence is managed and the importance of information governance will give you an edge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be dealing with initial queries and forwarding calls, being clear and professional in your responses is crucial.
✨Tip Number 3
Get comfortable with filing systems and archiving processes. Being able to demonstrate your organizational skills and knowledge of maintaining medical records will show that you're ready for the role.
✨Tip Number 4
Research the Park House Child & Family Centre and understand their mission and values. Showing that you align with their goals can make a positive impression during your application process.
We think you need these skills to ace Band 2 Receptionist/Admin Support - Community Paeds
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Band 2 Receptionist/Admin Support position. Understand the key responsibilities and required skills, such as administrative support, handling clinical correspondence, and managing medical records.
Tailor Your CV: Customize your CV to highlight relevant experience in administrative roles, particularly in healthcare settings. Emphasize your organizational skills, attention to detail, and ability to manage multiple tasks efficiently.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and your enthusiasm for working in community pediatrics. Mention specific experiences that demonstrate your ability to handle sensitive information and work under pressure.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application is formatted professionally.
How to prepare for a job interview at Birmingham Community Health Care Nhs Foundation Trust
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Band 2 Receptionist/Admin Support. Familiarize yourself with tasks like managing clinical correspondence, handling telephone queries, and maintaining medical records. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Organizational Skills
Since the role requires planning and prioritizing your workload, be prepared to discuss your organizational skills. Share examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Prepare for Sensitive Situations
Given that some correspondence may be upsetting, think about how you would handle sensitive information and interactions. Be ready to discuss your approach to maintaining professionalism and empathy in challenging situations.
✨Familiarize Yourself with Information Governance
Understanding information governance and medical records standards is crucial for this position. Brush up on relevant policies and procedures, and be prepared to discuss how you would ensure compliance in your daily tasks.
