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- Tasks: Support the Property Department with customer service and administrative tasks.
- Company: Join Stonegate Group, the UK's largest pub operator with a diverse range of venues.
- Benefits: Enjoy 25 days annual leave, healthcare, discounts, and a vibrant office environment.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the hospitality industry.
- Qualifications: Strong communication, organisational skills, and a proactive, service-oriented attitude are essential.
- Other info: Flexible working hours, including occasional weekends, and a supportive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
As FM Helpdesk Coordinator, you will provide administrative support to the Property Department and field-based teams, utilising knowledge in order to provide excellent customer service across all areas of responsibility. The role will provide support on repair and maintenance systems aligned to the business, administering contractor quotations and for providing oversite to ensure that works are completed in a timely manner.
As FM Helpdesk Coordinator, youwill also maintain business continuity at all times, prioritising activity accordingly including frequent adjustment, as well asidentifying opportunities for better ways of working and sharing best practice amongst the wider Property Support Team.
The role requires someone with excellent customer service and communication skills, highly organised, resilient, acting as a key link between field-based staff, contractors, suppliers and administrative colleagues. The role requires a flexible approach to the working week, including occasional weekends.
Duties & Responsibilities:
- Provide exceptional customer service support to our 4,000 pubs and our field colleagues.
- Inbound and outbound phone calls to pubs, contractors and other colleagues daily.
- Develop relationships with key stakeholders and manage customer expectations.
- Taking ownership of complex queries and issues and seeing them through until resolution.
- Communicate promptly and effectively with people at all levels within the business.
- Be resilient and robust in your approach to get the right outcome for each pub and the business.
- Able to prioritise and balance a frequently changing workload.
- Comfortable managing and resolving conflict.
- Strive for perfection and accuracy in everything that you do.
Skills, Experience & Qualifications:
- Commercial awareness – understand the need to work with pace and accuracy.
- Effective time management and organisational skills.
- Clear written & verbal communication skills with good attention to detail.
- Proactive team worker able to work with autonomy.
- Strong interpersonal skills.
- Service orientated; takes ownership with strong focus on call management and query resolution.
- Positive, can do approach; adapts to changing priorities.
- Demonstrates strategic thinking.
- Confident to manage conflict.
A little bit about us…
The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.
What\’s in it for you?
- 25 days annual leave
- Annual Leave Purchase Scheme
- Pension
- Vitality Healthcare
- The Stonegate discount card offering discounts across our managed estate
- Online benefits portal offering discounts across the High Street and other retailers
At Stonegate Group, we\’re proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk .
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact hrsupport@stonegategroup.co.uk.
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FM Helpdesk Coordinator - 4m FTC employer: Stonegate Pub Company
Contact Detail:
Stonegate Pub Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Helpdesk Coordinator - 4m FTC
✨Tip Number 1
Familiarise yourself with the key responsibilities of the FM Helpdesk Coordinator role. Understanding the nuances of customer service in a property management context will help you stand out during interviews.
✨Tip Number 2
Develop your communication skills, especially in handling complex queries. Practising how to articulate your thoughts clearly and confidently can make a significant difference when interacting with stakeholders.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed changing workloads in the past. This will demonstrate your ability to prioritise effectively in a fast-paced environment.
✨Tip Number 4
Research the Stonegate Group and its brands. Being knowledgeable about the company will not only help you tailor your responses but also show your genuine interest in becoming part of their team.
We think you need these skills to ace FM Helpdesk Coordinator - 4m FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the FM Helpdesk Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative support. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully managed customer queries or resolved conflicts in previous roles, showcasing your proactive approach and resilience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the FM Helpdesk Coordinator role.
How to prepare for a job interview at Stonegate Pub Company
✨Showcase Your Customer Service Skills
As the FM Helpdesk Coordinator, you'll be providing exceptional customer service. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Skills
This role requires excellent time management and organisational skills. During the interview, discuss how you prioritise tasks and manage a changing workload. You might want to mention specific tools or methods you use to stay organised.
✨Prepare for Conflict Resolution Scenarios
Given the nature of the role, you may encounter conflicts with stakeholders. Prepare to discuss a time when you successfully resolved a conflict, focusing on your approach and the outcome. This will show your resilience and problem-solving abilities.
✨Familiarise Yourself with the Company
Research Stonegate Group and their brands before the interview. Understanding their values and operations will help you tailor your responses and demonstrate your genuine interest in the company and the role.
