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For Companies At a Glance
- Tasks: Support clients post-implementation of investment management software, troubleshoot issues, and train users.
- Company: Join Charles River Development, a leader in enterprise investment management solutions under State Street.
- Benefits: Enjoy competitive benefits, flexible work options, and comprehensive development programs.
- Why this job: Be part of a dynamic team shaping the future of financial services with innovative technology.
- Qualifications: 5+ years in financial solutions support, strong customer service skills, and technical savvy required.
- Other info: Expect travel to client sites and opportunities for professional growth.
The predicted salary is between 48000 - 72000 £ per year.
Post Production Support Specialist, Charles River Development, Assistant Vice President
Location: London, England
Time Type: Full time
Posted On: Posted 4 Days Ago
End Date: April 6, 2025 (30+ days left to apply)
Job Requisition ID: R-766251
What we are looking for
The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.
Why this job is important to us
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform – State Street Alpha, that was launched in 2019.
What you will be responsible for
- PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams.
- Analyze and evaluate requirements/issues while providing product expertise and guidance throughout the post go-live journey.
- Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services.
- Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace.
- Responsible for maintaining a client issues list and status reporting.
- Train users on existing workflows.
- Gather requirements for new asset classes, security types and/or business line
- Document requirements.
- Work with Professional Services team to assign dedicated resources to accomplish deliverables.
- Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements.
What we value
- Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions. Experience in the implementation and/or support of a financial system within a bank, hedge fund or asset manager, or wealth management firm is especially valuable.
- Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system is especially valuable.
- Substantive in one or more of the following: fixed income, equity financial instruments. Understanding of investment management or wealth management workflows, derivatives, and FX instruments.
- Technically savvy: understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools.
- A strong record of customer service. Post Go Live Support Specialists must understand customer needs and build effective relationships. The candidate must be able to convey plans, issues and concerns to clients and team members in a clear, logical and concise manner. They will need to also be able to influence key decision makers both internally and externally.
- Must be customer driven, work within a team environment, and be focused on providing a high quality of service to the customer.
- Strong time management skills including the ability to manage multiple projects in parallel.
- Strong problem solving/analytical skills.
Education & Preferred Qualifications
- Degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or industry certification such as the CFA is a strong plus.
- 3 to 5+ years of experience.
- Travel as required by the Customer.
Additional Requirements
The ability to travel to client sites throughout the United States and Canada as well as the ability to work effectively when remote from clients. Travel of 30-50% is typical but may exceed that at any given year.
About State Street
What we do: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we\’re making our mark on the financial services industry. For more than two centuries, we\’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.
Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You\’ll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity, and Social Responsibility: We truly believe our employees\’ diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.
State Street is an equal opportunity and affirmative action employer.
Company: Charles River Development
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Post Production Support Specialist, Charles River Development, Assistant Vice President employer: State Street Corporation
Contact Detail:
State Street Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Production Support Specialist, Charles River Development, Assistant Vice President
✨Tip Number 1
Familiarize yourself with the Charles River Investment Management Solution (CRIMS) and its functionalities. Understanding how CRIMS operates will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Charles River Development. They can provide valuable insights into the company culture and the specific challenges faced by the Post Production Support Specialist.
✨Tip Number 3
Stay updated on industry trends related to investment management software and financial solutions. Being knowledgeable about recent developments can set you apart during discussions with interviewers.
✨Tip Number 4
Prepare to discuss your experience with customer service and problem-solving in detail. Highlight specific examples where you've successfully resolved issues or improved processes, as this is crucial for the role.
We think you need these skills to ace Post Production Support Specialist, Charles River Development, Assistant Vice President
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Post Production Support Specialist position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in the financial industry, particularly focusing on your hands-on experience with investment management software and customer support roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your understanding of the Charles River Investment Management Solution (CRIMS) and your enthusiasm for the role.
Showcase Problem-Solving Skills: In your application, provide specific examples of how you've successfully resolved issues in previous roles, especially in relation to post-go-live support or client training.
How to prepare for a job interview at State Street Corporation
✨Showcase Your Industry Knowledge
Make sure to highlight your experience in the financial industry, especially if you've worked with investment management systems. Be prepared to discuss specific asset classes and how they relate to the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved issues in previous roles. Discuss your analytical approach and how you’ve navigated complex situations, particularly in post-go-live scenarios.
✨Communicate Clearly and Concisely
Since the role involves liaising with clients and internal teams, practice articulating your thoughts clearly. Use examples to demonstrate how you've effectively communicated plans and concerns in past experiences.
✨Understand the Technical Aspects
Brush up on your knowledge of multi-tier architectures, SQL, and reporting tools. Be ready to discuss how your technical skills can contribute to the configuration and tuning of the Charles River Investment Management Solution.
