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For Companies At a Glance
- Tasks: Lead the service department, ensuring customer satisfaction and profitability.
- Company: Join Marshall Motor Group, a top UK automotive retailer with a rich history since 1909.
- Benefits: Enjoy 25 days leave, life assurance, pension, wellbeing support, and employee discounts.
- Why this job: Be part of a people-centric culture in a dynamic automotive environment with growth opportunities.
- Qualifications: Previous service leadership experience is essential; strong leadership and problem-solving skills are a must.
- Other info: Full-time, permanent role with a competitive salary and uncapped bonus potential.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Location: Volvo Grantham
Hours: 45 hours per week, including Saturday mornings on a rota basis
Salary: Competitive Basic plus an uncapped OTE Bonus Scheme + Company Car
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus schemes: Customer satisfaction and team performance bonus schemes
Volvo has an exciting opportunity for an experienced Aftersales Manager to join one of our retailers based in Grantham (Service Managers also considered). Our retailers offer a safe and friendly environment featuring state-of-the-art facilities, equipment, and workshop technology.
About the Retailer
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).
We operate 130+ car, van, truck and bike franchise stores across the UK.
Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.
Marshall Group are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
The Role
We are seeking an experienced Aftersales Manager to join our Volvo store in Grantham. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups.
What are the key accountabilities?
As a Aftersales Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will:
- Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
- Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
- Oversee the service division, managing resource levels and productivity
- Accurately produce store reporting, in line with group reporting frameworks
- Support the store to consistently achieve high levels of customer
satisfaction
- Ensure store activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements
What experience do I need?
It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individual who display the following attributes:
- Strong leadership skills with the ability to lead and motivate a large and diverse team
- A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
- Strong analytical and problem solving skills, with the ability to foresee potential barriers
- A commitment to the Marshall Values of People, Customers, Integrity and Innovation
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Aftersales Manager (Automotive) employer: Volvo Car UK
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager (Automotive)
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially in aftersales services. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated and relevant in the field.
✨Tip Number 2
Network with current or former employees of Marshall Motor Group or similar companies. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in a service environment. Highlighting your leadership skills and ability to drive performance will resonate well with the hiring managers.
✨Tip Number 4
Research the values of Marshall Motor Group, particularly their focus on people, customers, integrity, and innovation. Be ready to articulate how your personal values align with theirs during the interview.
We think you need these skills to ace Aftersales Manager (Automotive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service leadership and any specific achievements in customer satisfaction or team performance. Use keywords from the job description to align your skills with what Volvo is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your leadership style. Mention how your previous experiences have prepared you for the role of Aftersales Manager and how you can contribute to the success of the dealership.
Highlight Key Skills: In your application, emphasise your strong analytical and problem-solving skills, as well as your ability to manage diverse teams. Provide examples of how you've successfully led teams and improved customer satisfaction in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Volvo Car UK
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, motivated staff, and managed performance. This will show the interviewers that you can handle the responsibilities of the role.
✨Understand Customer Satisfaction Metrics
Familiarise yourself with key customer satisfaction metrics relevant to the automotive industry. Be ready to discuss how you would implement strategies to improve these metrics in the service department, as this is crucial for the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges in the service department. Think of potential barriers you might face and prepare solutions. This will highlight your analytical and problem-solving skills, which are essential for the position.
✨Align with Company Values
Marshall Motor Group values people, customers, integrity, and innovation. Research these values and think about how your personal values align with them. Be prepared to discuss how you embody these principles in your work, as cultural fit is important for the company.
