ITSM Platform Developer (IM&T Analyst/ Technician Higher Level)

An exceptional opportunity has arisen for an ITSM Platform Developer to work in conjunction with the IT Operations Team as we develop our new ITSM Platform that has recently gone live.

The post-holder will contribute to the in-house team that provides software & systems development and maintenance services of the IT Service Management Toolset (Ivanti Neurons for ITSM & ITAM) and is a great opportunity to develop your skills in scripting, expression building and application management.

Candidates must have demonstrable experience of ITIL, Agile and DevOps processes along with experience of IT support., + Management of all platform environments to ensure operational stability of the Platform for its user base.

• Transform technical and stakeholder requirements into DevOps processes by compiling user stories and transforming these into platform feature releases.

• Identify and resolve platform issues.

• Develop and manage integrations with the ITSM platform to ensure automated processes function as expected.

• Develop and maintain an understanding of application dependencies, workflows, and processes surrounding the IT Service Management platform., You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

The Informatics Directorate is responsible for developing the Trust’s Information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high-quality information and records to support patient care, clinical governance, and performance management.

The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design, transition, and operational management of the IT Portfolio in conjunction with other specialist areas of Informatics.

Supporting over 21,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework (ITIL) and has several mature service management processes in place which operate across the Departmental structure. A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.