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For Companies At a Glance
- Tasks: Lead customer relationships, ensuring satisfaction and growth while driving sales strategies.
- Company: Showpad is a leading revenue enablement platform with a people-oriented culture.
- Benefits: Enjoy hybrid work, paid parental leave, volunteer time off, and personal development opportunities.
- Why this job: Join a dynamic team that values authenticity and fosters continuous learning in a supportive environment.
- Qualifications: 5+ years in sales management, expertise in value selling, and experience in SaaS solutions required.
- Other info: Be part of a diverse and inclusive workplace that celebrates every voice.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Sales Director, Customer Growth role at Showpad
Join to apply for the Sales Director, Customer Growth role at Showpad
Location: London, UK (hybrid, 3 days in office including Thursdays)
About Showpad
In the old days, traveling salespeople hit the road with only a suitcase and a smile. And as times—and technology—have changed, Showpad has emerged as the industry-leading solution for modern selling that improves those classic tools of the trade.
In our case, the suitcase is more than a decade of expertise building the premier revenue enablement platform, one that continues to influence the direction in which the industry is evolving. And the smile? Well, that’s the people oriented culture that surrounds everything we do.
We bring in great individuals, but we always play as a team. We’ll enable you to grow like never before, and we’ll grow with you, too. We are a European-born company with a global impact, but we like to keep things simple.
We are passionate and bold as well as humble and authentic. We empower each team member to be their true selves. We take ownership, and we also take vacations.
And although we value constant improvement and frequent platform updates, we try not to deploy on Fridays. That’s why Showpad does more than drive impactful buying experiences.
We take serious care of our people, but never take ourselves too seriously.
About The Position
As the Sales Director, Customer Growth , you will take full ownership of all aspects of customer relationships, ensuring their retention, growth, and overall satisfaction with our services. You will focus on maximizing customer outcomes, realizing value, driving new bookings, and maintaining high customer health scores. Reporting directly to the VP, Customer Growth , you will play a key role in achieving and exceeding sales goals while championing customer-centric values. This role is expected to be a major contributor/leader to the London office culture. Because of this, the role will require you to be in office 3x a week.
Key Responsibilities
- Mentor and develop the Account Managers to uncover new business opportunities and implement customer retention strategies
- Actively participate in the sales cycle to bring sales leadership and strategic support
- Plan and deliver sales strategies to meet and exceed sales projections
- Work collaboratively with other Go-To-Market Teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products
- Accurately submit weekly/monthly forecasts
- Uplift the collaboration with the US counterparts to meet global needs & goals, while uncovering EMEA focused initiatives to improve regional sales results
- Commit to continuous learning and innovation
Required Skills
- 5+ years managing sales teams with varying sales abilities
- Value Selling Expertise: Mastery of value sales techniques and experience managing complex sales cycles within enterprise accounts.
- Customer-Centric Mindset: Demonstrated ability to prioritize customer outcomes, satisfaction, and long-term value.
- Exceptional Communication Skills: Proficient in communicating with senior management and C-level contacts within customer organizations.
- Experience with SaaS Solutions: Prior experience in customer success within SaaS environments, especially within sales and marketing verticals.
- ‘Builder’ Mindset and Adaptability: Strong adaptability and the ability to thrive in a fast-paced, dynamic environment with a growth-oriented mindset.
- Analytical and Strategic: Ability to analyze customer data to understand needs, set actionable goals, and make strategic recommendations that enhance customer success.
What You Can Expect From Showpad
We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organisations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.
Showpad’s Commitment
We are committed to creating a diverse and inclusive organisation and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Seniority level
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Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Software Development
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Sales Director, Customer Growth employer: Showpad
Contact Detail:
Showpad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Director, Customer Growth
✨Tip Number 1
Network with current and former employees of Showpad on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations for the Sales Director role.
✨Tip Number 2
Familiarise yourself with Showpad's products and services, especially their revenue enablement platform. Understanding how these solutions benefit customers will help you articulate your value during interviews.
✨Tip Number 3
Prepare to discuss your experience with value selling techniques and how you've successfully managed complex sales cycles in the past. Be ready to share specific examples that demonstrate your customer-centric mindset.
✨Tip Number 4
Show your adaptability by discussing how you've thrived in fast-paced environments. Highlight any experiences where you've had to pivot strategies quickly to meet customer needs or achieve sales goals.
We think you need these skills to ace Sales Director, Customer Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales leadership and customer success, particularly within SaaS environments. Use specific metrics to demonstrate your achievements, such as sales growth percentages or customer retention rates.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric values and how your experience aligns with Showpad's mission. Mention specific strategies you've implemented in the past that led to customer growth and satisfaction.
Showcase Value Selling Expertise: Emphasise your mastery of value selling techniques in both your CV and cover letter. Provide examples of how you've successfully managed complex sales cycles and driven new bookings in previous roles.
Highlight Team Collaboration: Since the role requires collaboration with various teams, mention any experiences where you worked cross-functionally to achieve sales goals. This could include working with marketing or product teams to enhance customer solutions.
How to prepare for a job interview at Showpad
✨Show Your Customer-Centric Mindset
As a Sales Director, Customer Growth, it's crucial to demonstrate your commitment to customer satisfaction. Prepare examples of how you've prioritised customer outcomes in previous roles and be ready to discuss strategies you've implemented to enhance customer relationships.
✨Highlight Your Value Selling Expertise
Make sure to showcase your mastery of value selling techniques during the interview. Be prepared to discuss complex sales cycles you've managed and how you’ve successfully driven new bookings while ensuring customer retention.
✨Communicate Effectively with Senior Management
Exceptional communication skills are key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing your experience with C-level contacts. This will help you convey your strategic vision effectively.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you've used data to analyse customer needs and set actionable goals. Share specific examples of how your analytical approach has led to improved customer success and sales results in your previous positions.
