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- Tasks: Manage customer inquiries, support sales, and maintain databases.
- Company: Join ReFood Ltd, a leader in sustainable food waste solutions.
- Benefits: Enjoy a full-time role with additional pay for out-of-hours support.
- Why this job: Build relationships, enhance your skills, and make a real impact.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Work Monday to Friday, 37.5 hours per week.
The predicted salary is between 28800 - 43200 £ per year.
The Position: Applications are invited for a Service Delivery Advisor to work at our ReFood Ltd, Doncaster Site. This is a full time, permanent position, working 37.5 hours per week, Monday to Friday.
As a Service Delivery Advisor your duties and responsibilities will vary based on the Company’s requirements but will include:
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Manage enquiries and queries via telephone and e-mail.
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Manage the customer account database; data entry, analysis, and customer KPI reporting.
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Provide administrative support to the Commercial & Logistics Team.
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Respond to complaints received from customers & follow-up service issues.
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Provide out-of-hours support on a Rota basis, which is paid additional to basic salary.
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Manage sales enquiries and fielding and forward them to the relevant salesperson.
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Complete supplier compliance questionnaires and ongoing management.
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Build strong relationships with both internal and external customers.
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Provide a sales support function for the ReFood sales team.
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Good formal education.
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Experienced in customer service and sales office environments.
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Ability to prioritize workload to ensure quick responses.
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Use your own initiative to resolve issues and be reactive.
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Be able to engage with customers and build strong, commercial relationships across a range of organisations and contact levels.
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Be commercially astute, business aware and financially literate.
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Good written and verbal communication and IT skills – must be proficient with MS Office, particularly Excel and Word.
Please apply in writing with your CV and covering letter to HR Department, Ings Road, Doncaster, DN5 9TL or email recruitment@saria.co.uk
Apply
SARIA Limited
Ings Road
Doncaster
South Yorkshire
DN5 9TL
Phone: +44 (0) 1302 390900
Email: recruitment@saria.co.uk
Service Delivery Advisor employer: SARIA Ltd
Contact Detail:
SARIA Ltd Recruiting Team
+441302390900
recruitment@saria.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Advisor
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Service Delivery Advisor. Understanding how to manage customer enquiries and complaints effectively will help you demonstrate your suitability for the role during any discussions.
✨Tip Number 2
Highlight your experience in customer service and sales environments. Be ready to share specific examples of how you've successfully built relationships with customers and resolved issues in previous roles.
✨Tip Number 3
Brush up on your IT skills, especially in MS Office applications like Excel and Word. Being able to showcase your proficiency in these tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your ability to prioritize workloads and respond quickly to customer needs. Think of instances where you've had to manage multiple tasks and how you ensured timely responses.
We think you need these skills to ace Service Delivery Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales office environments. Emphasize your ability to manage enquiries and your proficiency with MS Office, especially Excel and Word.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of a Service Delivery Advisor. Mention your experience in managing customer accounts and your ability to build strong relationships with clients.
Showcase Your Communication Skills: Since good written and verbal communication is crucial for this role, ensure that your application is clear, concise, and free of errors. Use professional language and structure your documents well.
Highlight Problem-Solving Abilities: Demonstrate your initiative and problem-solving skills in your application. Provide examples of how you've successfully resolved customer complaints or service issues in the past.
How to prepare for a job interview at SARIA Ltd
✨Showcase Your Customer Service Skills
As a Service Delivery Advisor, you'll be managing customer enquiries and complaints. Be prepared to share specific examples from your past experiences that demonstrate your ability to handle difficult situations and provide excellent service.
✨Demonstrate Your IT Proficiency
Since the role requires proficiency in MS Office, especially Excel and Word, make sure to highlight any relevant experience you have with these tools. You might even want to mention specific tasks you've accomplished using them.
✨Emphasize Your Relationship-Building Abilities
Building strong relationships with customers is key in this role. Think of instances where you've successfully engaged with clients or colleagues and be ready to discuss how you foster those connections.
✨Prepare for Situational Questions
Expect questions that assess your ability to prioritize workload and resolve issues proactively. Practice answering situational questions that reflect your problem-solving skills and your ability to work under pressure.
