ITW

Customer Service Administrator

Basingstoke Full-Time

Processing customer schedules and new orders into the ERP system. Confirming receipt or orders via email or customer portals in a timely manner.
Following contract review process and keep good records and documentation.
Planning short and long-term to align supply and demand to support customer requirements.
Work closely with other teams to ensure sales order management and cross-department communication.
Act as a contact for a range of customers and deal with queries relating to order status or delivery timings
Creating warehouse pick list reports based on customer weekly requirements
Shipping of goods from ERP system, raising relevant paperwork and arranging necessary transportation
Raise Export Documentation with Customs Broker and work with customer nominated transport companies
Monitoring any parts not shipped and follow up with relevant departments
Attend Annual Safety Day
General Admin Duties

Candidate Requirement

Strong communication skills, interpersonal and Customer Service skills with a positive attitude
Excellent organisational skills
Ability to prioritise, whilst ensuring a high level of professionalism and attention to detail
Ability to work in a team
Good knowledge of Microsoft Office (Excel/Word/Outlook/Sharepoint)

Desirable Requirement