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- Tasks: Lead a dynamic team in a vibrant hospitality setting, ensuring top-notch customer service.
- Company: Join Shepherd Neame, Britain's oldest brewer, with over 300 pubs and hotels across the South East.
- Benefits: Enjoy competitive salary, discounts on food, drinks, and hotel stays, plus mental health support.
- Why this job: Be part of a supportive culture that values diversity and offers growth opportunities.
- Qualifications: Previous management experience in hospitality or service environments is essential.
- Other info: Located in scenic Deal, Kent, with beautiful sea views and a focus on community.
The predicted salary is between 28800 - 42000 £ per year.
Shepherd Neame is looking for a General Manager with personality to join our team. If you have previous experience managing a team in hospitality or a service-led environment and seek a rewarding challenge, this could be the perfect opportunity for you.
Located in the picturesque coastal town of Deal, Kent, the Royal Hotel offers 18 luxurious bedrooms, some with sea-view balconies. Guests can enjoy dining at the Quarterdeck restaurant or relaxing at the Boathouse bar with its terrace and garden overlooking the sea.
As a brand ambassador, you will foster an inclusive culture, lead and develop your team to deliver excellent customer service, and work with your Operations Manager to achieve business objectives, growth, and customer satisfaction.
What’s in it for you?
- Competitive annual salary
- Early wage withdrawal scheme
- 25% discount on food and drinks at Shepherd Neame Managed Houses
- 25% discount on overnight hotel bookings at Managed Houses
- Up to 40% discount on select purchases at Faversham Visitor Centre Shop
- Sheps Hut discounts on high street shops and services
- Access to a Workplace Mental Health Platform
- Company pension plan
- Opportunities for development and internal mobility within pubs, the Brewery, and Support Office
Shepherd Neame, Britain’s oldest brewer, combines tradition with innovation. Our core values include Working Together, Pride and Passion, Authenticity, and Sheps Spirit.
Who are we?
Based in Faversham, Kent, Shepherd Neame is an independent family business with over 300 pubs and hotels across London and the South East. We employ around 1,500 team members nationwide. We are committed to diversity, equality, and inclusion, welcoming applications from all backgrounds and providing a supportive work environment.
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General Manager employer: Tony Broun
Contact Detail:
Tony Broun Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with Shepherd Neame's core values: Working Together, Pride and Passion, Authenticity, and Sheps Spirit. Demonstrating how your personal values align with these during your interactions can set you apart as a candidate who truly understands the company culture.
✨Tip Number 2
Research the Royal Hotel and its offerings, especially the Quarterdeck restaurant and Boathouse bar. Being able to discuss specific aspects of the hotel and how you can enhance guest experiences will show your genuine interest in the role and the establishment.
✨Tip Number 3
Network with current or former employees of Shepherd Neame if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your commitment to being a great fit for the team.
✨Tip Number 4
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlighting specific examples of how you've fostered an inclusive culture and improved customer service will resonate well with the hiring team.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality or service-led environments. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you are drawn to Shepherd Neame and how your values align with theirs, particularly around inclusivity and customer service.
Showcase Relevant Skills: In your application, clearly outline skills that are relevant to the General Manager position, such as team leadership, customer service excellence, and business growth strategies. Use specific examples to illustrate these skills.
Research the Company Culture: Familiarise yourself with Shepherd Neame's core values and culture. Reflect this understanding in your application by discussing how you can contribute to their mission of fostering an inclusive environment and delivering exceptional service.
How to prepare for a job interview at Tony Broun
✨Show Your Personality
As a General Manager, your personality is key. Be yourself during the interview and let your passion for hospitality shine through. Share personal anecdotes that highlight your experience and how you connect with both guests and team members.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific challenges you've faced and how you motivated your team to overcome them. This will show that you can foster an inclusive culture and drive excellent customer service.
✨Understand the Brand Values
Familiarise yourself with Shepherd Neame's core values: Working Together, Pride and Passion, Authenticity, and Sheps Spirit. Be ready to discuss how these values resonate with you and how you would embody them as a brand ambassador.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to team development and customer satisfaction. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
