People Partner

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
• Enjoy the convenience of free on-site parking.

Rooted in the North, our support hub at Quorum Business Park in Newcastle serves as a central space where all our departments come together to collaborate and innovate. Located in a thriving business community, it reflects our strong connection to the region while providing a modern, dynamic environment to drive our collective success.

Role Overview

The Inn Collection Group is committed to being a best-in-class hospitality employer. The People Partner role is to drive the people plan within their relevant region to deliver key business results through the recruitment, retention, and development of high-performing teams.

Key Duties and Responsibilities

• Work with a dedicated business region(s) to help shape and implement effective People solutions to deliver the achievement of business results.
• Influence, facilitate, and consult, ensuring the people plan is both relevant and effective.
• Advise and coach on key talent recruitment, onboarding, induction, and succession planning.
• Conduct, support, and advise on the appropriate processes including capability, disciplinary, grievance, TUPE, redundancy, and dismissal.
• Drive a culture of high-performing teams, including high engagement and performance management.
• Be a coach, a supportive self-starter, and able to take ownership of projects from start to finish.

People Talent

• Advise, coach, and/or conduct recruitment for key roles within the business region(s) following the agreed approach.
• Support and drive fit-for-peak and re-opening resourcing, reviewing and providing feedback on the plan with the Talent team.
• Contribute to, promote, and ensure delivery of management onboarding and induction within the region, holding managers to account.
• Promote and engage talent into leadership/development programs such as LIB, LIO, Chef Academy, Sous Chef development. Implement monthly 1:1s, evaluating site performance, coaching managers for success to drive business KPIs.
• Work with Regional Ops Director/Head of Talent to plan succession within business area(s).
• Deliver ad hoc/bitesize training on key people skills.

Engagement

• Facilitate the Engagement Survey process, ensuring key communication, timelines, and build are in place.
• Drive engagement response rates and scores within region(s).
• Analyze and understand data, effectively communicating results to key stakeholders.
• Actively promote and keep alive the Company action plan.
• Maintain site, hub, and regional action plans—holding partners accountable for delivery, reviewing, and adapting as necessary.
• Drive Communication Champion meetings to support action planning and engagement.

Employee Relations

• Be the ER expert for key stakeholders within region(s).
• Manage ER cases, balancing employment law, morale principles, and commercial needs.
• Ensure all cases are tracked, saved, and lessons are learned via case management.
• Work with sites to ensure they are trained to deal with ER cases.
• Support manager accountability to address low-level issues (e.g., absence, conduct, performance management).
• Support sites with ER letters and note-taking where required.

Other

• Provide advice, training, and development to colleagues regarding company policies and employment legislation.
• Keep up to date with employment/market changes, writing and reviewing people policies as needed.
• Own people compliance for your region(s), such as right to work, minimum wage, working time directive.
• Manage and utilize all People systems and data, emphasizing key people data KPIs, understanding the correlation between people metrics and business performance. Analyze and challenge the data.
• Understand and manage pay and benefits approaches, advising on market changes, benchmarking, negotiating, and advising.
• Deliver key initiatives such as Wellbeing Strategy, System launches, DEI, Recognition as per people plan.
• Be an ambassador of the ICG culture and ways of working.

You’ll Fit Right Inn – key competencies

• An HR professional with a broad range of HR experience.
• Effective written and verbal communication skills at all levels.
• Excellent organizational skills and ability to work at a fast pace.
• High levels of integrity.
• Excellent relationship and rapport-building ability with people at all levels of the organization. Strong influencing skills and the ability to make things happen through others.
• Ability to challenge and be challenged, demonstrating strong collaboration skills.
• Flexibility, resilience, and ability to manage multiple and complex tasks.
• Strong commercial awareness.

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