Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer success by managing technical health and adoption of OpsRamp products.
- Company: Join Hewlett Packard Enterprise, a leader in edge-to-cloud technology transforming how we live and work.
- Benefits: Enjoy hybrid work flexibility, comprehensive health benefits, and personal development opportunities.
- Why this job: Be part of a revolutionary team shaping the future of cloud computing with diverse backgrounds valued.
- Qualifications: 8-10 years in solution architecture or consulting, with strong customer-facing experience required.
- Other info: Embrace a culture of inclusion and bold innovation while making a positive impact.
The predicted salary is between 42000 - 60000 £ per year.
Join to apply for the Customer Success Manager role at Hewlett Packard Enterprise
1 day ago Be among the first 25 applicants
Join to apply for the Customer Success Manager role at Hewlett Packard Enterprise
Get AI-powered advice on this job and more exclusive features.
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Who We Are:
Joining our OCTO HPE team and working as part of our OpsRamp team is a chance to make history and be a driving force in the industry. We are revolutionizing cloud computing by building a large-scale, enterprise ready platform that powers a hybrid edge-to-cloud world. Our platform enables the world\’s largest and most diverse enterprise IT teams and managed service providers to control the chaos of modern digital infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals.
We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity.
With over 100,000 dedicated customers and 1 million devices in production, we are committed to accelerating transformation across data, connectivity, cloud, and security, providing essential solutions for businesses of all sizes. Together, we make the impossible possible, and we are confident in our ability to lead the way in shaping the future of cloud computing.
Job Description:
The Customer Success Architect position is a technical champion within the Customer Success Team, who drives the adoption of OpsRamp products and best practices with our customers. As a Customer Success Solutions Architect, you’ll be managing the technical health of a group of our Enterprise/GSI/OEM clients – owning structured adoption and outcomes leading to value realization, expansion, and growth across your portfolio.
This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers’ technical/operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases around these, plan technical strategies, and build solutions for addressing these problems. Strategies frequently include designing the solution and architecture.
What You\’ll Do:
You’ll work alongside the Customer Success Leads to adopt and help realize the value of the OpsRamp platform by:
- Being the trusted partner for the customer on use-case and product functionality
- Lead customers in the application of OpsRamp products and services offerings to meet their
- Business Outcomes. This may include whiteboarding and helping design and architect a solution/use case one day and aiding in overcoming their technical and cultural blockers the next!
- Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its
- capabilities through training and hands-on experience.
- Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer.
- Being proactive about solving problems (even if it’s outside of your job description or area of expertise)
- Serve as an important source for information regarding the customer’s technical needs and provide customer feedback to for instance Product Management, Engineering, and Marketing.
- Perform and own the health checks during the customer success engagement lifecycle in a client environment.
- Understand and document client use cases and build best practice enablement and content packs for the various use cases.
- Review the current state and help the customer realize the future state by performing regular health checks.
- Strong technical understanding of the customers\’ use cases and ability to map it to the OpsRamp capabilities.
- Track support and feature requirements and interface with the Product and Engineering team where required for quick resolution.
- Establish technical authority quickly with executive technical customer stakeholders.
- Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives that enhance the growth of OpsRamp.
Candidate Characteristics:
- Have at least 8-10 years of experience and proven success in one or more of the following: Solution or enterprise Architecture, implementation, consulting (Enterprise B2B SaaS preferred)
- Ability to perform the following: Proactive problem management, issue resolution, understanding and documenting the customer’s architecture, identifying best practices, and managing customer expectations.
- Demonstrate empathy and understanding of the work of engineers, architects, managers, and cross-functional teams.
- Skill in navigating organizations and creating alliances to resolve problems.
- Ability to quickly learn and certify newer technologies.
- Possess creativity and ability to learn and adjust on the go – you are an expert problem solver.
- Are detail-oriented with a passion for technology.
- Have great teamwork skills and willingness to have fun.
Required Skills:
- 8 years + experience, preferably in the IT management (ITOM)/APM fields.
- At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect.
- In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps.
- An in-depth understanding of infrastructure management and intelligent automation is preferred.
- Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures.
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Objectives, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Loyalty, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning {+ 10 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let\’s Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#unitedkingdom
#hybridcloud
Job:
Services
Job Level:
Specialist
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Hewlett Packard Enterprise by 2x
Sign in to set job alerts for “Customer Success Manager” roles.
Customer Experience Director (Customer Voice & Influence)
Reading, England, United Kingdom 1 week ago
Woking, England, United Kingdom 1 week ago
Newbury, England, United Kingdom 2 days ago
Little Chalfont, England, United Kingdom 4 days ago
Feltham, England, United Kingdom 3 weeks ago
Kingston Upon Thames, England, United Kingdom 1 week ago
Reading, England, United Kingdom 2 weeks ago
Winnersh, England, United Kingdom 1 week ago
Wokingham, England, United Kingdom 4 weeks ago
Senior Customer Success Manager – Enterprise Industries
Staines-Upon-Thames, England, United Kingdom 1 week ago
Senior Customer Success Manager – Public Sector
Staines-Upon-Thames, England, United Kingdom 1 week ago
Basingstoke, England, United Kingdom £35,000.00-£40,000.00 1 month ago
Feltham, England, United Kingdom 1 week ago
Basingstoke, England, United Kingdom 1 month ago
Enablement Coach & Customer Success Manager, Mid-Market
Amersham, England, United Kingdom 2 weeks ago
Customer Success Manager – Pharmacy Specialist
Guildford, England, United Kingdom 1 week ago
Customer Success Manager (CSM) – SAP Academy for Customer Success – United Kingdom (Hybrid)
Feltham, England, United Kingdom 2 weeks ago
High Wycombe, England, United Kingdom 1 week ago
Senior Customer Success Manager – Energy, Telco & Media
Staines-Upon-Thames, England, United Kingdom 1 week ago
Senior Customer Success Manager – Financial Services
Staines-Upon-Thames, England, United Kingdom 1 week ago
Henley-On-Thames, England, United Kingdom 3 weeks ago
Camberley, England, United Kingdom 3 weeks ago
Enablement Coach & Customer Success Manager, Mid-Market
Amersham, England, United Kingdom 2 weeks ago
Hounslow, England, United Kingdom 3 months ago
Egham, England, United Kingdom 3 days ago
Reading, England, United Kingdom 3 days ago
Reading, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Success Manager employer: Hewlett Packard Enterprise
Contact Detail:
Hewlett Packard Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the OpsRamp platform and its capabilities. Understanding the technical aspects of the products you'll be working with will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Hewlett Packard Enterprise on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and resolved technical issues in previous roles. Highlighting your problem-solving skills and ability to build trust with clients will set you apart.
✨Tip Number 4
Stay updated on industry trends related to cloud computing and IT management. Being knowledgeable about the latest developments will not only impress interviewers but also show your commitment to continuous learning and growth in the field.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, technical architecture, and any specific skills mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of HPE's mission. Mention specific examples of how you've driven value for customers in previous roles, particularly in technical environments.
Showcase Technical Skills: In your application, emphasise your technical expertise, especially in areas like observability, process automation, and cloud-native design patterns. Provide examples of how you've applied these skills in past roles to solve customer problems.
Highlight Soft Skills: Don't forget to mention your soft skills such as empathy, problem-solving, and teamwork. These are crucial for a Customer Success Manager role, so provide examples of how you've successfully collaborated with cross-functional teams or resolved customer issues.
How to prepare for a job interview at Hewlett Packard Enterprise
✨Understand the Company Culture
Before your interview, take some time to research Hewlett Packard Enterprise's culture and values. They emphasise flexibility, innovation, and inclusivity, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Technical Expertise
As a Customer Success Manager, you'll need to demonstrate a strong understanding of IT operations and cloud computing. Be ready to discuss your previous experiences with relevant technologies and how you've successfully implemented solutions in past roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples where you've had to overcome technical challenges or manage customer expectations, and be ready to explain your thought process and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
