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- Tasks: Be the friendly face of the Bee Network, helping people navigate public transport.
- Company: Join TfGM's Facilities Operations, ensuring safe and reliable transport services in Greater Manchester.
- Benefits: Enjoy 28 days annual leave, free travel, and a generous pension scheme.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Customer service experience and a friendly attitude are essential; tech-savvy skills are a plus.
- Other info: Flexible shifts available, including part-time and term-time roles.
The predicted salary is between 28069 - 28069 £ per year.
Are you a people person who loves helping others?
Do you enjoy being out and about, making a real difference in your community? If so, wed love to have you on board as a Bee Network Customer Service Assistant!
This isnt your average customer service job. Youll be the friendly face of the Bee Network helping people get where they need to go, keeping things running smoothly, and making sure everyone has a great experience using public transport across Greater Manchester.
Your Role
Youll be based at one of our busy interchanges, working closely with our Operations Control Centre and Facilities team. Whether its giving directions, helping someone plan their journey, or making sure our spaces are safe and welcoming youll be right at the heart of it all. These vacancies are a mix of shift working roles which may involve weekend working and roles working various combinations of fixed hours.
Shifts Duty Hours Run Between
- MonSat: 7am11pm
- Sun: 10am5pm
- Bank Holidays: 10am6pm
We are looking to offer a variety of shifts to suit your lifestyle including some part-time, flexible, and term-time only roles.
For more info see Job Profile below.
Who are we?
Facilities Operations are responsible for the safe operation of TfGM\’s operational sites and for providing face to face help and assistance to the customers of the Bee Network.We are a frontline team for TfGM and the Bee Network and play a crucial role in the delivery of the Bee Network ensuring theservices and facilities remain accessible, safe and reliable.
What Youll Bring
What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.
- A background in customer service or working in a busy, people-focused environment
- A calm, friendly, and helpful attitude even when things get hectic
- Confidence using mobile devices and Microsoft apps like Outlook, Word, and Teams
- A good understanding of what the Bee Network is and why it matters
What we can offer you
We have roles available with a salary of £28,069 per annum (pro rata for part time hours), plus 15% shift allowance for those for those working on a shift pattern, this means that as youll work on a rostered basis, well add an extra 15% onto your total pay for the month (not just for certain shifts).
Our Benefits Include
- Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
- Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
- Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
- Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
- Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website
What\’s next?
Were looking for friendly, reliable people who care about their community and want to be part of something exciting. If thats you, hit apply and tell us why youd be a great fit! When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.
We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.
Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.
TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.
For this opportunity, you must be able to prove you have the right to work in the UK – if in doubt please visit the following link Employers\’ right to work checklist – GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.
Please note we may close the advert early if we receive a high volume of applications.
NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.
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Bee Network Customer Service Assistant employer: Transport for Greater Manchester
Contact Detail:
Transport for Greater Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bee Network Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the Bee Network and its services. Understanding how the network operates and its importance to the community will help you engage more effectively with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills in busy environments. Since this role involves interacting with a diverse range of people, being able to stay calm and friendly under pressure is crucial. Consider volunteering or taking part in community events to gain experience.
✨Tip Number 3
Get comfortable with using mobile devices and Microsoft applications. As you'll be using tools like Outlook and Teams, brushing up on these skills can give you an edge and show that you're tech-savvy and ready for the job.
✨Tip Number 4
Network with current employees or others in similar roles. Engaging with people who already work in customer service within the transport sector can provide valuable insights and tips that could help you stand out during the application process.
We think you need these skills to ace Bee Network Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Bee Network Customer Service Assistant. Familiarise yourself with the job description and think about how your skills and experiences align with the role.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or similar roles. Emphasise your ability to work in busy environments and your calm, friendly attitude, as these are key traits for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the Bee Network. Provide specific examples of how you've positively impacted customers in previous roles.
Provide Clear Examples: When answering the criteria questions in your application, use clear and concise examples from your past experiences. This will demonstrate your suitability for the role and help you stand out to the hiring team.
How to prepare for a job interview at Transport for Greater Manchester
✨Show Your People Skills
As a Customer Service Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've helped customers in the past, especially in busy or stressful situations. This will demonstrate your calm and friendly attitude.
✨Know the Bee Network
Familiarise yourself with the Bee Network and its importance to the community. Understanding its services and how they benefit the public will show your genuine interest in the role and help you answer questions confidently.
✨Demonstrate Flexibility
Since the role involves various shifts, be ready to discuss your availability and willingness to work weekends or different hours. Highlight any previous experience in shift work or flexible roles to reassure them of your adaptability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would handle them, such as assisting a lost passenger or managing a busy interchange.
