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For Companies At a Glance
- Tasks: Become a trusted advisor, guiding customers in optimising their AWS cloud experience.
- Company: Join Amazon Web Services, the leading cloud platform powering businesses worldwide.
- Benefits: Enjoy flexible work-life balance, mentorship opportunities, and AWS certification support.
- Why this job: Transform businesses through cloud technology while developing your technical and leadership skills.
- Qualifications: Experience in tech domains like cloud computing or software development is preferred.
- Other info: Diverse backgrounds are encouraged; apply even if you don't meet all qualifications.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Technical Account Manager, Enterprise Support
Join to apply for the Technical Account Manager, Enterprise Support role at Amazon Web Services (AWS)
Technical Account Manager, Enterprise Support
Join to apply for the Technical Account Manager, Enterprise Support role at Amazon Web Services (AWS)
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Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
As we continue to expand, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
Key job responsibilities
- You’ll build solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- With a bias for action, you\’ll proactively find opportunities for customers to gain additional value from AWS
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Uplift customer capabilities by running workshops and other enablement sessions.
- You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here:
About The Team
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience in IT development or implementation/consulting in the software or Internet industries
Preferred Qualifications
- Experience working within software development or Internet-related industries
- Experience migrating or transforming legacy customer solutions to the cloud
- Experience working with AWS technologies from a dev/ops perspective
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – AWS EMEA SARL (UK Branch)
Job ID: A3004967
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Engineering
-
Industries
IT Services and IT Consulting
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Technical Account Manager, Enterprise Support employer: Amazon Web Services (AWS)
Contact Detail:
Amazon Web Services (AWS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, Enterprise Support
✨Tip Number 1
Familiarise yourself with AWS services and solutions. Understanding the technical aspects of AWS will not only help you in discussions but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former AWS employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully managed customer relationships or resolved technical issues.
✨Tip Number 4
Showcase your ability to work collaboratively by discussing any cross-functional projects you've been involved in. Highlighting your teamwork skills can set you apart as a candidate who fits well within AWS's inclusive culture.
We think you need these skills to ace Technical Account Manager, Enterprise Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Account Manager at AWS. Familiarise yourself with the key skills and experiences required, such as cloud computing, technical guidance, and customer relationship management.
Tailor Your CV: Customise your CV to highlight relevant experience in technology domains, particularly in cloud computing and IT consulting. Use specific examples that demonstrate your ability to drive customer success and technical discussions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud technology and your understanding of AWS services. Mention how your background aligns with the role and how you can contribute to the success of AWS customers.
Highlight Soft Skills: In addition to technical skills, emphasise your soft skills such as communication, problem-solving, and relationship-building. These are crucial for a Technical Account Manager who needs to collaborate with various stakeholders.
How to prepare for a job interview at Amazon Web Services (AWS)
✨Understand AWS Services
Familiarise yourself with the range of AWS services and how they can benefit enterprise customers. Be prepared to discuss specific services that relate to the role and how they can solve common business challenges.
✨Showcase Your Technical Acumen
Highlight your experience in cloud computing, systems engineering, or software development during the interview. Be ready to provide examples of how you've successfully implemented or consulted on technical solutions in the past.
✨Demonstrate Customer Obsession
As a Technical Account Manager, understanding customer needs is crucial. Prepare to share examples of how you've built relationships with clients and helped them achieve their goals through tailored solutions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage technical discussions. Practice articulating your thought process and decision-making strategies in response to potential challenges.
