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- Tasks: Support the Customer Experience team to enhance event operations and customer satisfaction.
- Company: ATG Entertainment leads in live entertainment, creating unforgettable performances in iconic venues.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Join a passionate team dedicated to delivering exceptional experiences and making a social impact.
- Qualifications: No specific qualifications required; enthusiasm and a customer-focused attitude are key.
- Other info: Shift-based role with a chance to work at renowned venues like Victoria Hall and Regent Theatre.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
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Client:
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
464e4d16991c
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
The Assistant Customer Experience Manager is responsible for supporting the Customer Experience Management department to lead a strong Front of House operation, ensuring that a cost-effective and customer-focused range of services are consistently provided to the highest standard. This role will primarily involve shift-based work, with key responsibilities as a Duty Manager, focusing on overseeing and enhancing the customer experience during events.
The Victoria Hall was built in 1888 to commemorate Queen Victoria\’s Golden Jubilee. The Victoria Hall has now established itself as one of the most popular venues on the touring circuit and has played host to an impressive array of famous faces including Paul Weller, Anastasia, Jimmy Carr, Dizzee Rascal. Built in 1929 by Provincial Cinematograph Theatres, our second Stoke venue, the Regent Theatre initially served as a cinema. It hosted live performances alongside films and was renamed ‘The Gaumont’ in 1950 under Gaumont British ownership. By the 1990s, deteriorating conditions threatened closure, prompting the formation of the Regent Theatre Trust. A £23 million, three-year restoration ensued and in September 1999, the Regent Theatre was officially reopened by Her Majesty, Queen Elizabeth II.
People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realize their full potential.
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Assistant Customer Experience Manager employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the venues and events that ATG Entertainment manages. Understanding their history and the types of performances they host will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of ATG Entertainment. They can provide valuable insights into the company culture and expectations for the Assistant Customer Experience Manager role, which can give you an edge.
✨Tip Number 3
Demonstrate your customer service skills through real-life examples. Be prepared to discuss specific situations where you enhanced customer experiences, as this role heavily focuses on customer satisfaction.
✨Tip Number 4
Show your passion for live entertainment. Whether it's attending events or volunteering at local shows, having a genuine interest in the industry will resonate well with the hiring team.
We think you need these skills to ace Assistant Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Customer Experience Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and management. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact in previous roles.
Write a Strong Cover Letter: Your cover letter should express your passion for live entertainment and customer experience. Mention specific examples of how you've enhanced customer satisfaction in past roles and why you want to work at ATG Entertainment.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ambassador Theatre Group
✨Understand the Company Culture
Before your interview, take some time to research ATG Entertainment and its values. Understanding their commitment to exceptional hospitality and customer experience will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Customer Service Skills
As an Assistant Customer Experience Manager, your ability to enhance customer experiences is crucial. Prepare examples from your past roles where you successfully managed customer interactions or resolved issues, demonstrating your proactive approach to customer service.
✨Prepare for Shift-Based Scenarios
Since the role involves shift-based work, be ready to discuss your flexibility and experience with managing operations during busy events. Think of specific instances where you effectively handled high-pressure situations and maintained service quality.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, upcoming events, or how they measure customer satisfaction. This demonstrates your enthusiasm and engagement.
